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Sobre Keap

Infusionsoft by Keap: plataforma de automatización de CRM, ventas y marketing todo en uno, poderosa y de bajo costo, para hacer crecer tu negocio.

Descubre más sobre Keap

Puntos a favor:

The customer service was easy to access and willing to go the extra mile to help out.

Puntos en contra:

It essentially has no (easy) pipeline management. Cancellation and rude customer service experience.

Valoraciones de Keap

Evaluación media

Facilidad de uso
3,5
Atención al cliente
4,1
Funcionalidades
4,1
Relación calidad-precio
3,8

Probabilidad de recomendación

7,4/10

Keap tiene una valoración global de 4,1 estrellas sobre 5 según las 1.269 opiniones de usuarios de Capterra.

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Filtrar opiniones (1.269)

mike
president
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Keap Review

5,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Keap es una herramienta fundamental

5,0 el año pasado

Comentarios: Es uno de lo softwares donde más trabajo y donde menos problemas tengo. ¿Cuál es mi conclusión? Es una experiencia muy positiva. Además, ante cualquier problema que tenga, el servicio de atención al cliente es muy ágil y resuelve las dudas muy rápidamente.

Puntos a favor:

Una vez te haces a la herramienta, es ágil y permite una gran variedad de acciones. Cualquier cosa relacionada con la segmentación de audiencias, control comunicativo, así como automatización de marketing es realizable gracias a todas las cosas que ofrece.

Puntos en contra:

Es un software poco intuitivo en algunos aspectos, la curva de aprendizaje es algo lenta y cuesta explicar cómo hacer un buen uso de esta herramienta a compañeros.

Respuesta de Keap

el año pasado

Thank you for taking the time to leave a review! We're glad to hear that Keap works well for you. We are working on extending our educational resources to make Keap more accessible for all Users.

Almudena
Especialista comercial en España
Seguros, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Gran software de CRM

4,0 el año pasado

Comentarios: ¡Una experiencia increíble desde las ventas hasta el servicio! Me encantan las plantillas disponibles para campañas de correo electrónico y todas las funciones útiles.

Puntos a favor:

La mejora de la plataforma recientemente es notable y es una herramienta fantástica, especialmente para las empresas emergentes. El servicio al cliente es como ningún otro; siempre ha sido muy útil y conocedor hacia mí y mi equipo. También es una inversión muy razonable en comparación con otras plataformas.

Puntos en contra:

Keap puede ser un desafío para aprender, especialmente si es nuevo en CRM o automatización de marketing. Puede tomar algún tiempo parametrizar todas las características y funcionalidades de la plataforma.

Respuesta de Keap

hace 10 meses

Hello Almudena, Thank you for taking the time to write us a review. We greatly appreciate your kind words and are thrilled to hear that you've had an amazing experience from sales to service.

Manuel
Manuel
Tecnic en España
Usuario de Linkedin verificado
Hospital y atención sanitaria, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Muy buena

5,0 el año pasado

Comentarios: Muy buena muy compatible con sistema operativos

Puntos a favor:

Plataforma de CRM en línea bien establecida con herramientas de marketingUsamos keap para administrar la base de datos de nuestros clientes. hicimos marketing por correo electrónico, generación de prospectos, formularios internos, plantillas de correo electrónico y campañas automáticas y más. Me complace decirle que, aunque podemos encontrar muchos sistemas de CRM baratos, Keap es el mejor y vale la pena. porque, todos los días están tratando de darnos la mejor experiencia. recibimos actualizaciones periódicas con muchas características nuevas. Una cosa más para mencionar. Allí, la atención al cliente fue muy útil para nuestro personal cuando se incorporaron. No solo para el personal sino también para la administración. ellos brindan apoyo oportuno. Me gustaría recomendar Keap CRM para cualquier negocio. adelante sin dudarlo. Al principio será difícil adoptar un nuevo sistema. pero cuando se trata de Keap, te ayudarán a llegar allí sin ningún problema.

Puntos en contra:

Quizas mas opciones de email marketing aunque es optima

Emi
Emi
Administrativa en España
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

El mejor software de control para tu marketing

5,0 el año pasado

Comentarios: La integraccion de IS con otros Software es genial, de hecho, lo hemos implementado con un vuelco de datos, a traves de RRSS a una Excel para nuestros clientes y estan encantados.

Puntos a favor:

Lo teniamos claro desde el minuto uno que este iba a ser el software que necesitamos. Muy completo, ràpido y competitivo.

Puntos en contra:

Por poner alguna pega seria, la del soporte tecnico, y que conste que simpre he recibido respuesta.

Usuario verificado
Usuario de Linkedin verificado
Redes informáticas, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Número de teléfono y línea comercial vinculados .2°línea con SMS y desvio de llamada

5,0 el año pasado

Comentarios: Una experiencia genial y agradable gracias a las opiniones que brida el software

Puntos a favor:

Las funciones que ejecuta el software son muy rápidas y sencillas de muy buena calidad

Puntos en contra:

No hay disgusto en el software todo esta bien

Respuesta de Keap

el año pasado

We're happy to hear that Keap has been able to help you and your business. Thank you for taking the time to leave a review!

Maria
Manager en EE. UU.
Educación superior, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Genial app para mantener mi dia a dia en orden

5,0 el año pasado

Comentarios: Keap es nuestra escogida para mantener lo procesos en orden y al dia, tanto profesionales como personales, la recomiendo ampliamente.

Puntos a favor:

Me encanta sus funciones agradable e intuituvo.

Puntos en contra:

se neceistan opciones mas avanzadas de gestion de tiempo y no tiene esas herramientas.

Respuesta de Keap

el año pasado

Hi Maria, We're happy to hear that you highly recommend Keap! Be on the lookout for improvements to our Appointments area!

Liliana
dueña en España
Arte y artesanía, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Con esta herramienta he mejorado la Gestión de Clientes

5,0 el año pasado

Comentarios: Es una excelente opción para las pequeñas empresas como la mía donde busco simplificar la gestión de clientes y ventas, automatizar tareas repetitivas, optimizar campañas de marketing digital y tomar decisiones informadas basadas en datos.

Puntos a favor:

Es una excelente herramienta para las pequeñas empresas que buscan simplificar sus procesos de gestión de clientes y ventas. Con esta plataforma, se tiene una visión completa de los clientes, desde sus datos personales y preferencias hasta su historial de compras y comunicaciones.

Puntos en contra:

Podría mejorar en la personalización de la plataforma. Aunque la herramienta ofrece algunas opciones de personalización, me gustaría tener más control sobre la apariencia y la estructura de la plataforma.

Respuesta de Keap

hace 12 meses

Hello Liliana! We appreciate the review! We're glad to hear that Keap has been a great fit for your business. Our Product team is working to release more customization options to the software! Be sure to keep an eye out in your app for changes.

Luis armando
Director operaciones en México
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Crm esttategias marketing y campañas

4,0 el año pasado

Comentarios: Lo.recomiendo para nuevos.emprendedores.por los.consejos prácticos

Puntos a favor:

Ea divertido positivo y fresco se adapta a nuestra forma de trabajo dinamico al.desarrollar.Campañas nuevas de email marketing

Puntos en contra:

Atencion.al.cliente siempre.es.poco lenta pero cuando atiende te.soluciona

Anibal
Estudiante de Medicina en Ecuador
Dispositivos médicos, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Keap: Emails sin spam

4,0 el año pasado

Puntos a favor:

Es un software muy organizado en la creación de una bandeja de entrada y eventos de marketing

Puntos en contra:

No posee muchas herramientas y le falta actualizar

Mohan Lal
Mohan Lal
Freelancer Marketing Consultant en India
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best marketing automation software for small businesses

5,0 hace 2 años

Comentarios: Keap is a beast in itself in which you can do things effectively provided that you use it effectively, and know your way around it. We used Keap for managing our Contacts, sending promotional emails, marketing automation, and e-comm. Keap became much easier to use as we got to know the right ways of doing things starting from tag naming conventions, right ways of using Goals, Campaign links etc. And, now it is one of my favorite software when it comes to Marketing Automation.

Puntos a favor:

I like various things about Keap including: 1. Being able to use tags. This helps in organizing contacts in the proper way (when used effectively, you can easily see things from Macro to Micro levels in your list) 2. Marketing automation capabilities of Keap are best. This includes things like billing automation for e-commerce as well. 3. Being able to use third-party tools like Deadline Funnel, PlusThis helps in making things more personalized and improving conversions for promotional campaigns. 4. Dynamic Content, this helps in making automation campaigns better & simpler

Puntos en contra:

Nothing apart from, it is a bit on the expensive end.

Respuesta de Keap

hace 2 años

Thank you for taking the time to leave us a review. We love your valuable feedback and are thrilled that Keap has been able to help you grow your small business.

Sarah
Sarah
System Administrator en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

It is easy to use and effective for automating campaigns

4,0 el año pasado

Comentarios: For tiny, high-tech businesses, we leverage Keap's automatic lead follow-up features. It's an excellent method to keep track of leads and customers, stay organized, and know who to reach first thing in the morning. It can also be used to promote and follow up after trade shows, webinars, and the combination of text and email message marketing.

Puntos a favor:

For times when I need to take a break from work, it's helpful to have a system in place that automatically follows up with leads. I really like the automated email and text message sending, lead scoring, and reports on who is signing up for webinars.

Puntos en contra:

Keap is missing crucial functionality and customer support that are essential for any expanding firm. As soon as they left the CRM, all outgoing emails were flagged as spam. The interfaces for their template makers were equally unattractive.

Respuesta de Keap

hace 11 meses

Hello Sarah, We're glad to hear that you're pleased with Keap! Thank you for taking the time to share your experience. We love hearing from users who use automation to give themselves time back.

Todd
Owner en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Keap Falls Well Short of Expectations

1,0 hace 4 meses

Puntos a favor:

I had high hopes for Keap, considering its promising concept, but my experience with the software has been far from satisfactory. The numerous bugs plaguing the system make it a frustrating and unreliable tool for managing contacts and communication. The most glaring issue lies in the phone and text features, which seem to have a mind of their own. More often than not, they simply don't work at all, leaving me in the dark when it comes to crucial communications. This inconsistency is not only inconvenient but also undermines the very purpose of the software. To add insult to injury, the mobile app performance is even worse than the desktop version, making on-the-go management a nightmare. It's disheartening to see such a lack of attention to the mobile user experience, especially in an era where mobile functionality is essential.

Puntos en contra:

Customer service is another major letdown. My attempts to seek help have been met with abysmal response times, and when I do finally hear back, the quality of support leaves much to be desired. I've resorted to contacting my assigned representative, [sensitive content hidden], and his manager, [sensitive content hidden], but their responsiveness has been shockingly slow. Waiting weeks for a reply is simply unacceptable, and when I do get a response, it's clear that the customer service team is still grappling with the basics. In conclusion, while Keap may have a promising concept, the execution falls flat due to persistent bugs, unreliable communication features, a poorly designed mobile app, and a customer service experience that can only be described as abysmal. I would strongly caution anyone considering this software to explore alternative options with a more reliable track record and a commitment to customer satisfaction.

Respuesta de Keap

hace 3 meses

Hello Todd, Your feedback is immensely appreciated. We sincerely apologize for the challenges you've faced with Keap. Your experience does not reflect the standards we strive to maintain. Your input is invaluable in our journey toward providing a seamless and satisfying experience for all our users. Please accept our apologies for the inconvenience caused. If you are open to it, please reach out to socialsupport@keap.com so that we can look into your concerns further. Thank you.

Heather
CEO en EE. UU.
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Keap Is Vital to My Business!

5,0 hace 2 meses

Comentarios: Overall my experience with Keap has been great. The company has a great vision and purpose and the entire community associated with Keap from users to partners has always been encouraging, supportive and inspirational. As a software, it has been instrumental to my business' continued growth.

Puntos a favor:

Keap has become a vital part of my business. As a small business owner I did not have the money to hire a full time assistant to help me and Keap has helped fill that space. Being able to set up automations that not only help collect new leads for my business, but also help get those potential clients scheduled in my calendar without me needing to do a thing saves me so much time and energy. I have been able to create marketing campaigns that run like clockwork generating new leads and sales. I honestly could not run my business without it.

Puntos en contra:

Keap can have a bit of a learning curve to it. As with any software it can take some time to get things set up and running the way you need them to.

Respuesta de Keap

hace 2 meses

Hello Heather, We're happy to hear that Keap was able to fill the space of an assistant to help you and your business. We love hearing that you find the Keap ecosystem of partners and users to be encouraging, supportive, and inspirational. Thank you for leaving us a review, we wish you the best!

Jennifer
Jennifer
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

The best CRM for email marketing in all sectors

4,0 hace 8 meses

Comentarios: Built-in support for email marketing was a big assist. The automation released me from the mental burden of keeping track of where people were in the pipeline and what they needed to do next based on the results of customer-facing tasks.

Puntos a favor:

The level of automation is unparalleled. A common feature of CRMS is the lack of a "if/then" configuration option. If I tell Keap yes or no to a task, the program reacts differently depending on my answer. If you require robust automation that can do a wide variety of actions based on results, look no further. It's yours, Keap.

Puntos en contra:

There was a lack of functionality in the mobile app. So that I could access Keap from my mobile device, I bookmarked the website. This method was effective, although it lacked caller ID.

Respuesta de Keap

hace 7 meses

Hello Jennifer, We appreciate you for taking the time to leave us a review. We're happy to hear that you find our level of automation unparalleled and that Keap makes it simple to automation processes. Thank you for your feedback regarding the mobile app.

Rachel
Rachel
System Engineer en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

It's great that KEAP can keep track of my clients' information

4,0 hace 10 meses

Comentarios: Keap is our primary customer relationship management tool, and it stores not only marketing and sales data but also details on our customers' accounts, such as their plans, employees, invoices, subscriptions, and more.

Puntos a favor:

The most profitable methods of reporting can be extensively tailored with the entirety of custom fields, saved, and reused over and over again. Some reports may long for additional features common to all reports, but overall the feature set is quite enough.

Puntos en contra:

It might be difficult to keep track of the background of changes made to corporate paperwork, client paperwork, subscription paperwork, etc. While this is not unprecedented, there are situations when knowing who changed a subscription or configuration is essential but cannot be identified in Keap.

Respuesta de Keap

hace 10 meses

Hello Rachel, We appreciate you taking the time to share your experience with Keap! We're glad to hear that using Keap has helped reduce the amount of time and effort spent on follow-up. Thank you for the feedback regarding being able to see more User actions. We went ahead and submitted that as feedback on your behalf.

Amanda
Administrator customer service tech support etc en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Keap: A difficult app with lots of potential

4,0 hace 5 meses

Comentarios: We have used it for over ten years now and stay because it does work however, there are a lot of features that are missing or are just dated. Luckily, we have found work around for most but it is discouraging that they haven't updated these.

Puntos a favor:

The campaign management element of Keap is absolutely fantastic and one of the main reasons we have kept it over the years. It also integrates with A LOT which is really useful for us.

Puntos en contra:

They don't update very frequently and don't give features that their customers want. Their order forms and internal web forms are beyond dated and the landing page builder they sourced out to another company is one of the worst builders I have ever used. Their customer service is also a joke.

Respuesta de Keap

hace 5 meses

Hello Amanda, Thank your for taking the time to leave us a review! We're happy to hear that you find the campaign management tool to be fantastic! It's one of our favorite features as well. Regarding updates to the products, we do have some exciting new things coming out very soon. Here's a link to our product update page to keep an eye out: https://keap.com/product-updates We're sorry to hear that you've had some poor experiences with our support team. If you ever have a bad experience with support, we do send out customer surveys after each case. If you'd like to discuss a past bad experience, please feel free to reach out. We're happy to look into things further on your behalf.

Saskia
Saskia
Senior Director Sales Marketing en EE. UU.
Usuario de Linkedin verificado
Restaurantes, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

All the finest at one convenient location.

5,0 hace 8 meses

Comentarios: Keap helps us streamline our CRM procedures, thus it's in regular use here. Keap aids us in solving company issues including lead management, marketing campaign automation, and client communication management. We want to use Keap to improve productivity and patron happiness by collecting and following up on leads, monitoring sales activity, and keeping in touch with patrons on an individual basis.

Puntos a favor:

You may program your advertising push with keap. The system automatically stores the produced leads where users may access them. The administrator may monitor every aspect of the delivered emails, from when they were opened to which links were clicked and for how long. The information provided here will allow users to adjust their campaign accordingly.

Puntos en contra:

There are per-customer and per-subscriber costs for integrating keap with other applications. In exchange for a restricted number of users and page views, it offers free data movement.

Respuesta de Keap

hace 8 meses

Hello Saskia! We're so happy to hear that Keap has been helpful to you and your business! Thank you for taking the time to leave us a review.

Allen
Allen
President en Canadá
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

The OG of Marketing Automation

4,0 hace 3 semanas Nuevo

Puntos a favor:

Its a fully featured software that allows me to create and send campaigns to leads/contacts and great reporting and contact management

Puntos en contra:

Cost is major issue with the number of contacts allowed per tier

Respuesta de Keap

hace 6 días

Hello Allen, We appreciate you taking the time to leave a review! We're glad to hear you're taking advantage of automation to send your leads and contacts customized content.

Muhammed
Muhammed
Founder en Turquía
Usuario de Linkedin verificado
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Keap İnceleme

5,0 hace 3 semanas Nuevo

Puntos a favor:

The feature I liked most in the Keap application was e-mail management, campaign arrangements, and sales tracking.

Puntos en contra:

I didn't like the data analysis very much, it could be improved a bit.

Respuesta de Keap

hace 6 días

Hello Muhammed, We're glad to hear you're happy with Keap! We hope you decide to stay on board with us.

Colette
Marketing Director en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Came to Keap for Price. Leaving because not keeping up with our needs.

3,0 hace 2 años

Comentarios: Customer support is really good with Keap. I do appreciate that. When we moved from HubSpot, I really missed the features they provided--just simple things but when adding a photo to a campaign, I could see a thumbnail. With Keap, you always have to know the exact name of the image, etc. Keap needs to update the site to make it more robust and intuitive like their competitors.

Puntos a favor:

Have been using Infusionsoft ---> Keap for 6+ years. We initially moved from HubSpot to Infusionsoft simply because HubSpot was too expensive for the size of our company or what we were looking to accomplish with simple campaigns.

Puntos en contra:

I feel like Keap has not stayed on the cutting edge--seems a little behind the times now, honestly. We're looking at Klaviyo now and it seems like their campaigns, analytics and action sets will be easier to execute.

Respuesta de Keap

hace 2 años

Hi Colette, Thank you so much for taking the time to leave a review. We're glad to hear that Keap has been an affordable solution for your business, but I am sorry that you feel our product has not stayed on the cutting edge. Our product team consistently has new updates in the works, and we are always working to ensure that we are making the user experience easier for our customers.

John
Owner en EE. UU.
Asuntos internacionales, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Infusionsoft refuses to make simple fixes. Terrible for business to business!

2,0 hace 4 años

Comentarios: I'm business to business and have spend over $100,000 on development to overcome its inadequacies.

Puntos a favor:

Not sure. It has lots of functionality but most everything is clunky. Only comes with 99 custom fields and you can't modify the home screen. When you click around it always defaults you to a place you don't want to be. If you look up a contact it insists on defaulting you to first name and it has a nasty delay. So if you want to search by company you will start typing and then after the delay it will switch you to first name. You can't choose the view to do your lookups and it defaults to the record view, which I never use. So every time I do a search that turns up multiple records I have to click on the list view. Another infuriating thing is that if you want to sort by a field in list view it defaults to zto a instead of a to z. They will never fix anything even if it is a 2 minute fix.

Puntos en contra:

It uses a flat database that is terrible for business to business. No primary fields or tags so if you add a company contact there is no way to tag or have company related field data updated to the new contact without expensive api coding from your website. They added linkedin, facebook and twitter years agobut didn't include the fields in the mass update section. What does this mean? When linkedin changed their url format I was stuck with over 3000 records with bad url's. So with any of their other fields you lookup the filled fields and then you choose mass update contacts and click on the allow blank fields to remove existing data. Well they didn't include the fields here so you can't do it. Maybe just export the records and replace the filled fields with empty into a csv file and import to remove the data. That doesn't work either. Blank field data won't replace filled data in a modify existing records merge. If you try chat support you will more than likely get a foreign support person (mine was from the Phillipines) who will act like he or she has never heard of this problems and make you explain it over and over and ask you to do a million unnecessary tests. I finally became so frustrated that I called support, got someone who at least admitted that it was impossible to fix. All the while I had the chat person on still instructing me to do more tests. The phone support person kept trying to get me to drop chat but I made her see how ridiculous it was.

Vincent Po
Vincent Po
Managing Director & Global Chief Marketing & Technology Officer en Hong Kong
Usuario de Linkedin verificado
Servicios de información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

We were a loyal IS customer for 10 years until...

4,0 hace 5 años

Comentarios: Product is fine, but management, support and client service leaves a lot to be desired.

Puntos a favor:

The product itself is very useful and good. While there are no "perfect" automation apps on the market that fulfill all our requirements, IS did a relatively good job of it. They've been pushing lots of regular updates which is good, but doesn't make up for what I'll describe in the Cons section.

Puntos en contra:

Many other automation apps have built-in features that are very useful, but Infusionsoft requires a LOT of 3rd party apps (which adds on a lot of costs for a small business) to do a lot of things other apps have out of the box. As mentioned, I understand no app on the market is 100% perfect and the other apps have their own deficiencies. The worst part of Infusionsoft is not the product itself (the product is relatively good) but it's the entire management and customer support that is problematic. Often times, chat support (while friendly & quick), is not very familiar with the IS product. Often times, it's the we the customers who know more than they do. Finally, as mentioned, we were with IS for 10yrs and then they decided to raise our price by 400% giving us only 30 days notice via email (and a poorly written one). This has caused a furor amongst long-time clients & resulted in a large exodus of long-time clients. Apparently the new management didn't really care, despite many of thus believed we were grand-fathered into our original plans. All in all, many of us felt it was poorly handled by management and that's why we left them after ten years, despite the pain of migrating to a new platform. They are trying to expand globally but IS is still not really setup to work internationally. We were probably one of the first companies in Asia to use them and they completely ignored our feedback or even show any interest us when we attended a live seminar with them.

Susan
Digital Business and Marketing Consultant en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

To Infusionsoft or not to Infusionsoft. That is the question.

3,0 hace 7 años

Comentarios: While I think the dated back-end and the pricing are an issue, I will say that when dealing with a larger contact database or enterprise system, I am hard pressed to find another platform that can do all that I rely on Infusionsoft to do for my larger clients.

Puntos a favor:

Infusionsoft is one of those stalwart applications that is almost synonymous with marketing automation online for serious businesses (often with a host of disclaimers... see "cons" section). The greatest feature of Infusionsoft is the robust nature of its features, it integrates with almost everything a large enterprise would use (although these features come with a price). If you are looking to grow an online business, and you can afford the on-going maintenance in terms of staff time and cost, Infusionsoft will offer you plenty with room to grow.

Puntos en contra:

Sadly, Infusionsoft has been around for so long that I believe the back-end, administrative user experience suffers. A quick Google search of the application will return many negative and less than stellar reviews. One could surmise that any big brand is likely to have many detractors (and this is true), however, most are balanced out by equally glowing reviews. Infusionsoft sits on the fence. This is unfortunate, because I believe that Infusionsoft could be very useful to many growing online, eCommerce businesses and membership associations. However, the owner will need deeper pocket than he or she is likely to have starting out, and migration with a mid to large size database is no picnic. I'm hopeful that Infusionsoft will work toward meeting the needs of a modern, point and click audience.

Respuesta de Keap

hace 7 años

Hi Susan, Thank you for leaving a review and for your honest feedback. I will share your comments with the right teams here so we can create a better experience for our customers and solution for other small businesses. Thank you!

Kavindu Githsara
Kavindu Githsara
Technical System Specialist en Sri Lanka
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Well Established Online CRM Platform with Marketing Tools

5,0 hace 2 años

Comentarios: We used keap to manage our customers database. we did email marketing, lead generation , internal forms, email templates and automate campaigns and more. I'm happy to tell you, even we can find lots of cheap CRM systems out there, Keap is the best and it's worth for money. because, everyday they are trying to give us the best experience. we got recurring updates with lots of new features. One more thing to mention. There customer support was very helpful for our staff when they onboarding. Not only for staff but for admin too. timely support is given by them. I would like to recommend Keap CRM for any business out there. go ahead without any hesitation. At first it will be hard to adopt a new system. but when it comes to Keap, They will help you to get there without any troubles.

Puntos a favor:

This system has everything that needs for a business for up and running. Even for a startup business also able to adopt this system to their workplace very easily. The best feature that i saw is Email Automation. As a admin i was able to create and schedule lots of email campaigns for our customers. it is very easy and straight forward. Campaign builder interface is very user friendly. even my non computer literacy people also can build and automate an process within few minutes. It provides lots of integration options with third party applications. Also It provides lots of tools to manage our marketing procedures.

Puntos en contra:

Nothing to complain but i would like to mention that there should be more tutorials/guides and onboarding trainings for users.

Respuesta de Keap

hace 2 años

Hi Kavindu, Thank you so much for taking the time to leave a review! I'm glad to hear that Keap's feature set has met many of your business needs and our support team helped you integrate it seamlessly into your business.

Marek
CEO en Polonia
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Keap Review

5,0 hace 11 meses

Comentarios: The software offered a powerful CRM solution that helped me streamline my sales and marketing processes. The centralized customer data and automation features greatly improved my ability to manage and nurture leads. The user-friendly interface made it easy to navigate and utilize the various features of the software. However, the limited customization options and relatively basic reporting capabilities were areas that could be improved. Nonetheless, Keap proved to be a valuable tool for managing customer relationships and driving business growth.

Puntos a favor:

One of the things I liked most about Keap was its robust customer relationship management (CRM) features. The software provided a comprehensive set of tools for managing customer interactions, tracking leads, and automating sales and marketing processes. The ability to centralize customer data, including contact information, communication history, and purchase behavior, allowed for better customer segmentation and personalized communication. The automation features, such as email marketing campaigns and lead scoring, helped streamline workflows and improve efficiency. Additionally, the intuitive user interface made it easy to navigate and quickly access the information and features I needed.

Puntos en contra:

One thing I liked least was the limited customization options within the software. There were some instances where I wanted to tailor certain features or workflows to better align with my specific business needs, but the flexibility to customize was somewhat restricted. Additionally, the reporting and analytics capabilities, although useful, could have been more advanced and comprehensive. More advanced reporting options would have provided deeper insights into sales performance and campaign effectiveness.

Respuesta de Keap

hace 10 meses

Thank you for sharing your review of Keap and highlighting its robust features! It's great to hear that the software provided you with a comprehensive set of tools for managing customer interactions, tracking leads, and automating sales and marketing processes. Your feedback on the limitations of customization and reporting capabilities is valuable, as it provides insights for potential improvements in these areas. Thank you for sharing your experience with Keap, and we hope it continues to support your business's success.