Opiniones de RetailEdge

We have been using RE since 2007 and have been very happy overall.

Comentarios: It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well.

Puntos a favor:

The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

Puntos en contra:

I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert.

Perfect for businesses big or small

Comentarios: Super easy to use and worth every cent.

Puntos a favor:

Retail Edge is easy to use and support in on the system in the Help tab.A help tab that actually answers your questions and videos to make it easy to understand.

Puntos en contra:

I have no complaints, Retail Edge works perfect in all areas of the business.InventorySales ReportsPOSSo many options for sales.

retail edge!

Comentarios: using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update.

Puntos a favor:

nothing at all , this is a waist of TIME and money.

Puntos en contra:

I just have cons time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory if you have a small inventory business i.e. less than 500 items, this software is okay !!!

Newbie to the POS world

Puntos a favor:

I like that this software is relatively inexpensive for the robust features that are provided. The customer support has been fantastic, and once the system is in place it is simple to add additional workstations as my business grows.

Puntos en contra:

I don't really have anything to compare to this system. This is our first jump into a POS system. It has been a lot of work to get up and running since we are building our item and customer database from scratch. But, we are already seeing the benefit of having an automated system that is tracking our sales by item and customer.

Review from Scissor Sweep Vinyl

Comentarios: The software is great, but the people at High Meadow are first class!

Puntos a favor:

We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself.

Puntos en contra:

I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge?

Happy User

Comentarios: I have used other point of sale software and had nothing but headache using the software which was Much more expensive.

Puntos a favor:

I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

Puntos en contra:

I really have no complaints other then I need more time in the day to use all the reports I could be using.

Easy to use and learn and very Affordable

Comentarios: Tracking sales, Inventory and customer traffic was a key factor to us purchasing Retailedge. Ease of reporting was surprising easy

Puntos a favor:

Easy to learn and use sales. Screens are easy to read and follow. Customer base is very useful

Puntos en contra:

PO and ordering can be a bit confusing. I do not order very much purchased product only 1 time a month if that

Great POS and Reportimg system

Comentarios: Wouldn't use any other

Puntos a favor:

Ease of use and reporting and flexibility of touch screen

Puntos en contra:

None Ota all round what we need for our business

Customer Support

Comentarios: Excellent

Puntos a favor:

Easy to use and affordable. Great reporting system

Puntos en contra:

So far we haven't found anything we don't like

5-Stars!

Puntos a favor:

RetailEdge is easy to use and navigate. If I run into issues, they're easy to get a hold of and quick to help fix my problem. A giant thank you to [sensitive content hidden] for helping with my issue today! Excellent customer service and willingness to help!

Puntos en contra:

I haven't had any issues or have run into any "cons."

Smokey Shay’s review

Comentarios: I have had nothing but positive interactions with the customer service department of retail edge everything has been incredibly smooth and very easy to use

Puntos a favor:

The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system

Puntos en contra:

The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen

User friendly software that takes only a few days to learn. Awesome tech support! :-)

Comentarios: Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)

Puntos a favor:

I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly. I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha. Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.

Puntos en contra:

Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.

We have been using RE for over 16 years; in 2015 we switched POS, but 3 mos later were back with RE.

Puntos a favor:

I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc. I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE. The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.

Puntos en contra:

The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start. In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'

Grocery Store POS

Comentarios: Disastrous initial training session - I had done my due diligence in selecting this software and got the "out of the box" training not at all customized to my existing knowledge, specific questions, or rapid turnover of perishable products. I was advised to not select Gold Level customer support when calling for tech support, even though I pay for it monthly. The software is solid and predictable, have had no issues with it working as designed. Tech support is friendly and helpful.

Puntos a favor:

Simple to set up; intuitive design for Inventory Management. Ability to track 100% of items. Plenty of Customer Manager features.

Puntos en contra:

Full, robust reports are difficult to access. Downloaded standard reports are pdfs or garbage csv that require cleaning up to utilize. Functionality for labels is limited, especially for character counts and font size, a huge disappointment. Adjustments to Sales Screen QuickList are cumbersome - a definite disadvantage to grocery seasonal stock rotations. It takes 8 clicks just to get to the search window to update/add/delete a QuickList item.

Works well, updates often, easy to learn

Comentarios: Retailedge makes inventory a breeze, and helps us keep up with customers, their purchases, and more. It is also nice to see what the other locations are selling, what they have in their inventory and so on.

Puntos a favor:

I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations.

Puntos en contra:

I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else.

Fits my Business

Comentarios: Great! My questions get answered. The support is intelligent and patient. The system works. We've had a few hiccups but they usually are user error and we figure it out quick enough. We use it every day and I recommend it to everyone.

Puntos a favor:

Ease of use. Common sense. Intuitive. Clean. Tons of help available when I need it. Interest in improvements and ideas. Adaptable. Works without a lot of fussing. Very affordable!

Puntos en contra:

Reports don't always give me what I want. Big changes have to be done in excel and imported which I'm not comfortable doing. I'd like real time inventory update with online store. Sometimes island runs slow. There has to be a way to weed my email list so I can update regularly on mailchimp. I'd like loyalty dollars to post on their own.

Has been great for my shop! Every week I discover another function or report that makes life easier.

Comentarios: The ability to easily track my inventory, sales, and sales tax.

Puntos a favor:

Ease of use of the basic register and inventory functions so that you can use it immediately upon set up, but then you can learn more as you go. I love the reliable and friendly tech services. I also like being able to order supplies and get them so quickly. I love the Sales Manager function with which I can look at what has sold on the day, click on the item which brings me the to inventory screen to see the current inventory after the sale. For a many faceted, one person operation, it makes reordering a snap and saves me much time. I like the ability to have wish lists for customers!

Puntos en contra:

There are so many report variations available, that it would be nice to have some standard reports where the user doesn't have to choose options except for the date range.

We've been using Retail Edge for over 5 years now and we are satisfied with the product!

Puntos a favor:

There a few things that we like most about the software: 1. Inventory capabilities. Being able to run purchase orders based on previous sales within a specified date range is a big help. 2. Stability. The software has been fairly stable . There haven't been any major errors that disrupt any daily activities. If anything comes up, the tech support would typically come out with an update shortly after. 3. Tech Support. The tech support group has been very helpful with any issues we may have. For initial installation, they guided us via remote login and made things very easy.

Puntos en contra:

I described a couple issues that we've had to the Tech Support group. 1. Currently, we have to use the exempt rule feature to apply discounts to items which are already part of a discount class.

Amazing POS software for a fraction of the cost of others on the market!

Puntos a favor:

This software is amazing. My small business couldn't afford some of the higher priced POS systems that are out there. After using the demo version of Retail Edge, I was sold! It does everything I need it to and more...excellent reporting, inventory tracking, functionality...and the customer service is amazing!! I don't have to use tech support often, but the few times I have, they have been quick to return my call and even quicker to solve the issue and are very pleasant to deal with. I've had Retail Edge for both of my stores for almost 2 years now and am still loving the software. I love that it has an "Island" option where I can use my laptop to work from home and it will sync to the store. We can also use it as a second register during the busy days. The "Dashboard" app allows me to check the store sales (both locations) throughout the day, which is also nice.

We have been using RE for a long time. It is perfect for a small retail business.

Puntos a favor:

It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.

Puntos en contra:

Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.

Retail Edge is so easy to set up and use, and if I ever have a problem, the reps are super helpful!

Comentarios: I can track my stock, issue Gift Certificates...thinking about it, we have 2 locations and we don't utilize a way to be able to track gift certificate sales over both registers. It would be nice to be able to accept our other location's GCs without having to go in and adjust the sales later. I don't know if that can be done or not.

Puntos a favor:

I like the interface between Retail Edge and my credit card system. I don't have to enter the amount twice, which prevents errors in charge amounts.

Puntos en contra:

When an old record is deleted, sometimes you can't re-use the stock number or it warns of a duplicate entry. If I deleted it, it shouldn't be there at all!

Long time customer

Puntos a favor:

The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them.

Puntos en contra:

I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there!

Best bang for your buck, no doubt. Excellent support During implementation.

Puntos a favor:

The price point was unbelievable. Best value on the market, no doubt. Support during implementation was excellent. Everyone in tech support was always friendly. Customizing our price tag labels & receipts was greatly appreciated. Direct integration with credit card processing. The last thing I wanted was to give our customers 2 receipts (sales & CC receipts). The integration works seamlessly.

Puntos en contra:

All complaints are minor, and relatively insignificant. Inventory Manager & Recieving seems like redundant functions and can cause some confusion. Search functions in Recieving has limited function. Search functions always revers to default search category rather that keeping last search preferences. I still haven't figured out how to label display discounts the way I want to.

From day 1 (almost 15 years ago)been so helpful! Rarely need help when I do they are great!

Comentarios: Inventory management, sales reports

Puntos a favor:

Easy to learn, provides data I need to make good decisions for my business. Turn key set up and support.

Puntos en contra:

Having to modify the price to reprint a price label with the original price on it. We do markdowns in red pen from original prices. Never need the sale price printed on a label. Would be nice to be able to reprint labels always at original price. Now look up item, change price back to original, print label, change price to sale price.

Easy to Use Daily

Comentarios: The support has always been great, [SENSITIVE CONTENT] is always so patient with non-techy people like me, it makes dealing with RE easy!

Puntos a favor:

Daily POS, ease of creating reports and keeping track of customer purchases

Puntos en contra:

I don't use RE as in depth as other members of staff do, I don't have complaints!