Opiniones de ServicePower

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Media de valoraciones

  • General
    4,3 /5
  • Facilidad de uso
    4,3 /5
  • Atención al cliente
    4,6 /5

Sobre ServicePower

Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options.

Descubre más sobre ServicePower

Mostrando 7 opiniones

Iyler K.
Operations Support Manager
Telecomunicaciones
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 11/10/2016

"SERVICEPower Field Optimizer"

Comentarios: As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.

Ventajas: Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.

Desventajas: SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.

  • Fuente de la reseña 
  • Publicado el 11/10/2016
Cory M.
Manager, Operation Applications Administration
Seguridad e investigaciones, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 5/10/2016

"Service Power and My Organization"

Comentarios: Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.

Ventajas: Ease of use and setup

Desventajas: Better suited when used at the onset or when willing to restructure the business' data ahead of time

  • Fuente de la reseña 
  • Publicado el 5/10/2016
Deborah S.
Srt. Business Analyst
Tecnología y servicios de la información, 5001-10.000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 5/10/2016

"ServicePower Review"

Comentarios: The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.

Ventajas: Ease of usage, great support staff!

Desventajas: Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.

  • Fuente de la reseña 
  • Publicado el 5/10/2016
Don W.
National Service Manager
Bienes de consumo, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 15/11/2016

"Excellent Support! Great SOFTWARE"

Comentarios: We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!

Ventajas: GUI and support

Desventajas: Additional cost of programming is always a frustrating component.

  • Fuente de la reseña 
  • Publicado el 15/11/2016
Chris S.
VP of the Customer Experience
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    Sin valoración
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 14/1/2016

"Service Contractor Management"

Comentarios: AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.

  • Fuente de la reseña 
  • Publicado el 14/1/2016
Johnny L.
Owner
Construcción
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 5/10/2016

"Great web site"

Comentarios: Great way to file claims and get up to date on latest news and to be on top of everything going on in appliance repair

Ventajas: Everything

Desventajas: None

  • Fuente de la reseña 
  • Publicado el 5/10/2016
Tony M.
  • Valoración global
    3 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 11/10/2016

"Product support"

Comentarios: Stars are arbitrary (as were required fields). My experience is not with the actual product, but with the support of the product by the support team.
Every time we have had queries, be they with new functionality or fixes to existing products, the support has been of the highest standard and has been turned around swiftly

  • Fuente de la reseña 
  • Publicado el 11/10/2016