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Sobre CiviCRM

CRM de código abierto basado en la web que satisface las necesidades de organizaciones sin ánimo de lucro y otras organizaciones del sector cívico. Fácil de usar, personalizar y extender.

Descubre más sobre CiviCRM

Puntos a favor:

Fairly easy and straightforward. Haven't had many problems once I got to know it.

Puntos en contra:

It's built on soon-to-be deprecated software, so investing in its deployment might be a little risky.

Valoraciones de CiviCRM

Evaluación media

Facilidad de uso
3,7
Atención al cliente
3,6
Funcionalidades
4,0
Relación calidad-precio
4,3

Probabilidad de recomendación

7,6/10

CiviCRM tiene una valoración global de 4,1 estrellas sobre 5 según las 37 opiniones de usuarios de Capterra.

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Filtrar opiniones (37)

Jonathan
Jonathan
Owner
Usuario de Linkedin verificado
Internet, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: GetApp

Our go-to for Associations and others

5,0 hace 8 años

Comentarios: CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox. It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events. CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause. We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.

Puntos a favor:

Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.

Puntos en contra:

It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.

Brian
IT Manager en EE. UU.
Bibliotecas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

serves its purpose

4,0 hace 2 años

Comentarios: Overall, it's done what we've needed it to do, reliably, for a long time.

Puntos a favor:

We've used CiviCRM for years to handle all of our even registrations. While it may not be the slickest thing out there, it's been very capable of taking on this task.

Puntos en contra:

This may or may not be a con for some, but it's been largely unchanged for years. The consistency makes it pretty easy to use, but it's probably aging a bit.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Very flexible, free, but unfortunately also buggy

3,0 hace 4 meses

Comentarios: It's a tradeoff between being free and customizable and stability & security. If you just need something simple to get up and running this is probably not the best tool for you. If you need something very customizable and you have the technological knowledge to customize and maintain it or you can pay somebody to do it for you it is a nice tool. For most small companies it is probably overkill.

Puntos a favor:

It's very flexible and integrates well with CMS systems (which is also a security issue). We've created multiple extensions for CiviCRM and made a lot of custom adjustments which is relatively easy to do. It's free and OpenSource and offers a lot of features. The CiviCRM volunteers/engineers I had contact with were very friendly and helpful, but given you don't pay for it you also can't expect and will not get enterprise support. It has a good API to retrieve and update data.

Puntos en contra:

It's buggy. After every update there are things that break. We have a customer that has a lot of data (~1 million contacts) stored in CiviCRM and updates are always a nightmare which is why we only do it once per year. It takes me a couple of days to actually update the system and fix all of the bugs that occur during the upgrade and after the upgrade. The update takes a couple of hours and it never runs through without issues. With smaller instances the update usually works better and is done in a couple of minutes. You will need to to be a software engineer to maintain CiviCRM because you will need to be able to go into the code and analyze and fix issues yourself. I've also contributed back a fix to the CiviCRM core. There are few automated tests that catch bugs so old features get broken with updates on a regular basis without anybody noticing. That it integrates with CMSes is a nice feature but it is also a major concern. If you run it behind your website it means your customer data stored in CiviCRM can get stolen if your website is hacked. This is not an uncommon thing to happen to Wordpress and Drupal sites. Also because of the bugs as I said we avoid updating more often than once a year so we also don't get security fixes. This is why we moved our CiviCRM away from the website to a separate server that is not accessible to the internet.

Youssef
Chief Administrator en RU
Instituciones religiosas, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Great potential and features

5,0 hace 4 años

Puntos a favor:

The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.

Puntos en contra:

The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof.

Shirley
Volunteer
Servicios medioambientales, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

High functionality at low costs

4,0 hace 7 años

Comentarios: Very functional so long as you don't need something new

Puntos a favor:

Cost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching) Highly functional and generally very easy to use Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc. Very good API Ability to fully get all data out of it

Puntos en contra:

Import of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee. While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension) Sadly lacking documentation on creating extensions

Kitty
Kitty
Office Coordinator en EE. UU.
Usuario de Linkedin verificado
Relaciones públicas y comunicaciones, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Pretty fantastic for doing the essentials

3,0 hace 5 años

Comentarios: It's not a terrible software to have and allows you to carry out ticketing and patron service management at a fundamental level. Wouldn't recommend it at the higher tiered levels of with theatres/spaces that are more complex and demand more.

Puntos a favor:

While it is not the most integrated system, Civi's platform allows for the essential patron ticketing needs. The following being the strongest aspects: -Easily accessible patron accounts - Format is very fundamental in account management and ticketing management - Allows for seamless EOD reporting and comp lists

Puntos en contra:

Here are the biggest drawbacks that I have seen with this ticketing software: -It cannot retrieve events/reservations once deleted. The recovery process of anything really is very difficult with regards to patron and account management. - Very difficult to change seating arrangements once reservation is secured. - Can be cumbersome with the website interface and do not allow for intuitive browsing.

Richard
President en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A great option for a CRM if you have the staff to maintain the software

4,0 hace 4 años

Comentarios: Overall, CiviCRM is a great choice for those organizations that have the qualified staff to maintain the backend intricacies along with those who can perform the customizations and those to enter the data.

Puntos a favor:

I liked that it was open source and maintained by volunteers. It was fairly easy to add to our Wordpress website and very flexible as far as customizations and shaping it to match our processes.

Puntos en contra:

It was hard to upgrade if too many releases went by since you were supposed to do one at a time. I almost had a database disaster during one of the updates and lost a couple days to recover the data. Since that point, we had to just run with the last working version. Also, it doesn't integrate with QuickBooks Online, so there was double bookkeeping involved.

Rusty
Membership coordinator
, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

We have continued to use more features over time

4,0 hace 7 años

Comentarios: Good program

Puntos a favor:

Flexibility. It can do almost anything for non computer people, that flexibility can also be a disability

Puntos en contra:

It can be complicated. It has such flexibility that it can be daunting . Consultants can help but are costly.

Armando
Armando
Network Manager en Paraguay
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

On-the-go solution to manage elections campaign and manage data responses.

5,0 hace 2 años

Puntos a favor:

CiviCRM allowed me to manage as many as possible thanks to the registration forms, follow up with the CRM and customize your preferences. With the Reports module I was able to obtain voting statistics and focus on undecided voters. An agile solution of multiple applications. Connected to my Joomla Portal.

Puntos en contra:

I had problems connecting to my big data server to process the collected information together with other databases. Specifically Kafka.

Alex
Treasurer en EE. UU.
Instituciones religiosas
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

A versatile but clunky CRM software

3,5 hace 8 años

Puntos a favor:

CiviCRM is extremely versatile and customizable. We use it to produce letters to donors and large mailing lists for various functions. If you have a fair amount of technical web knowledge, you can integrate your database with other online software like MailChimp. It is also FREE!

Puntos en contra:

CiviCRM is pretty clunky and not pleasing to the eye. While you can segment your database in almost any way with the search features, it's often nearly impossible to know which version of the search interface you should use: Advanced Search? Search Builder? Full-text Search???????

Ashley
Annual Giving Manager en EE. UU.
, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: SoftwareAdvice

Decent open sourced CRM

3,0 hace 6 años

Comentarios: This is a free software program that can for the most part, make it do what you want it to do as long as you are experienced enough. If you have database experience with a limited budget, this would be a good route to go.

Puntos a favor:

CiviCRM is an open sourced database, so there are no fees or contracts associated with it, which is nice. If you have previous database experience, it can be pretty intuitive on how to use for donor management. Although there is no customer service as it is open sourced, there are several forums that are helpful.

Puntos en contra:

The open source can be a double edged sword. While it is nice that you can build yourself, unless you have a developer/script writer on hand things can get complicated and messy quick. The reporting is alright, but does not do anything extravagant (unless again you have a developer on hand that can help you write more canned reports). The import feature works okay, but often times still creates duplicates.

Chelsea
Communications Coordinator en EE. UU.
Servicios medioambientales
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: SoftwareAdvice

A wonderful experience with CiviCRm

4,5 hace 8 años

Puntos a favor:

I work for a very small and relatively new non-profit organization and CiviCRM has been the perfect combination of intuitive/ user-friendly, as well as adaptive to our unique needs as we continue to define our direction, expand our scope, and grow to reach a larger audience. Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories. I have a lot left to learn about Civi and when I get stumped, I can almost always find the answer in the forums online or through our vendor.

Puntos en contra:

I've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter. Overall, it's worked quite well but there have been several glitches and several times where the solution or steps to take to fix a problem were not at all obvious (to me, at least!).

Heather
Executive Director en EE. UU.
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Moved away from this for a simpler option

3,0 hace 4 años

Comentarios: It was brief that I actively used it, and it holds a lot and has a lot of capacity, but the flip side of that, like Salesforce, is that you have to have the resources to invest in doing it well and there are just easier options.

Puntos a favor:

This was chosen before I got here and was universally recognized as very complicated and buggy. In going back into it for old records, I do like the theoretical capacity if you had the time to figure it out.

Puntos en contra:

Complicated and open source is great if you're a programmer, but less helpful when you just need a program to do a specific thing.

Nicolas
IT Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

The best CRM for nonprofits, and it's free!

3,5 hace 8 años

Puntos a favor:

The depth and breadth of functionality is staggering, and the community provides extensions that enrich the product even more. The software is highly configurable and can be adapted to almost any nonprofit organization's needs. And if a feature is not there, you can always add it as the full source code is available.

Puntos en contra:

Setup and administration is quite technical, documentation is extensive but could still be improved. Users will feel lost at first due to the richness of the software, but with a little hand holding will get the gist of it and start exploring.

Costa
Technician
Organización cívica y social, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión
Fuente: SoftwareAdvice

Long user, secure software, lots of features

5,0 hace 7 años

Comentarios: I really like to feel that CiviCRM is a successful free/open source software.

Puntos a favor:

I like the fact the CiviCRM works nicely, have a lot of features I need and are integrated to my CMS.

Puntos en contra:

Some translation to languages around still need, help everybody could help. Same to new payment methods to places different from Major markets.

Karl
President en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

CiviCRM is a great tool for campaign management

4,5 hace 8 años

Puntos a favor:

CiviCRM is free and open source, meaning the development is driven by a community dedicated to it's success. The community is fairly responsive and keeps an active release cycle as well as an extension community which build meaningful extensions to functionality.

Puntos en contra:

Specializing in political clients, CiviCRM is not the most documented to reach these markets. However, I am working with others to expand this as I have personally tested several competing products and found CiviCRM to be the most versatile in this space.

Usuario verificado
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Not a product that I could recommend.

2,0 hace 5 años

Comentarios: The problem I had with CiviCRM was more due to the organisation I was working in trying to adapt it for their own sector, rather than using something that was appropriate to their requirements and location. CiviCRM reminded me of a ball of thread that could tangle and loop back on itself very easily, and was almost impossible to unpick.

Puntos a favor:

It is adaptable to the requirements of the organisation.

Puntos en contra:

This product isn't designed to be used in the sector that I was working in.

Eitan
Business Consultant en EE. UU.
, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: SoftwareAdvice

Great Value

4,0 hace 6 años

Puntos a favor:

Cost - our volunteer based organization is always looking for cheap solutions to complex problems. This coupled with ease of use makes a great software tool for non-profits.

Puntos en contra:

Mass imports are painful to execute and time consuming. Existing reports are easy to replicate but custom reports are almost impossible without a consultant.

Steve
CEO en EE. UU.
Gestión de organizaciones sin ánimo de lucro
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Powerful Contact Management for Nonprofits

4,5 hace 9 años

Puntos a favor:

CiviCRM is open source. There is no cost in getting started if you have the expertise yourself. There is also an excellent Eco-system of vendors that install, upgrade, migrate, extend and support CiviCRM.

Puntos en contra:

Because the product is open source is lacking some of the features that other CRMs have. That said there is a large library of extensions and material on the Internet to help you make CiviCRM do everything you want it to.

Stefano
Digital Project Manager en Italia
Muebles, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

CRM e Email Marketing

1,0 el año pasado

Comentarios: Non consiglio a nessuno questo software.

Puntos a favor:

Nulla! Non ho trovato niente di bello, funzionale e utile in questo programma.

Puntos en contra:

L'interfaccia utente è brutta e poco intuitiva, la gestione e ricerca dei contatti è macchina e il modulo newsletter è pessimo

Detlev
Director of Operations
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

CiviCRM: Big help for accomplishing our goals

5,0 hace 8 años

Puntos a favor:

- Very broad feature set - Open source: makes us independent from a single provider - large community: Several professional service providers, and many voluntary helpers made us solve any problem quickly

Puntos en contra:

- learning curve: Due to the broad features and complexity we needed quite some time to fully understand the capabilities

Donald
Executive Director en EE. UU.
Educación primaria/secundaria
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Excellent package targeted for the Non Profit Sector

4,0 hace 8 años

Puntos a favor:

The software is free, libre and open source. it is customizable and extensible and works seamlessly with the most popular content management systems. It has public support forums, chat rooms and issue tracker.

Puntos en contra:

The software is free and open, you need to have the expertise (or pay someone) to install and customize it for you.

Joseph
Joseph
CEO en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Exceptional value

5,0 hace 5 años

Comentarios: We have had a wonderful experience with installing/implementing CiviCRM for a nonprofit client. We're very thankful for the community's help when we needed help with an issue, which was quickly resolved.

Puntos a favor:

Other than the fact it's open source, which is extremely beneficial to nonprofits, the community is vibrant and quick to offer sound advice.

Puntos en contra:

It's truly an excellent CRM for nonprofits. What could be a huge step forward would be a templating system for front-end design.

Usuario verificado
Usuario de Linkedin verificado
Arquitectura y planificación, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great general use database

4,0 hace 5 años

Comentarios: Still learning it, but it is a great tool for managing our volunteer and client database

Puntos a favor:

Super flexible, can be used with nearly any type of data

Puntos en contra:

it is not very user friendly / self explanatory

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Specifically designed for a variety of Non Profits

4,0 hace 6 años

Comentarios: The flexibility of working with a strong team that understands the business requirements gets the non-profit up to speed faster.

Puntos a favor:

Great Business Rules, Forms and Integrations. The setup is complicated as the Non-Profit needs to understand its business processes. Being forced to understand what works and best practices is a significant benefit.

Puntos en contra:

Be prepared to spend time on setting CiviCRM on the right path. The user interface is old fashioned compared to Program Management tools I'm used to for software development. Search is in the fashion of a database query rather than as a blob search. You have to know what you are looking for in a number of different areas rather than have the search self-develop,