Opiniones de My Clients Plus

My Clients Plus is best product on the market.

Comentarios: My company has been associated with My Clients Plus for the past 11 years and services over 180 practices across the nation. During that period of time, we've had the opportunity to change software vendors that offered incentives and benefits that MCP didn't offer at that time. However, we never made a change because of the ability to MCP improve their product in order to improve on what their competitors offered.
What stands out and is most important about work with MCP is the consistently high level of client service they provide. Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.
This aspect of a relationship should not be overlooked because when it comes down to it, the various software vendors all have similar features. When you need someone or something addressed immediately, MCP has always stepped-up and resolved it in a minimal amount of time. I can't say enough about how wonderful it is to work with this company. Give them a shot, you will not be disappointed!

Puntos a favor:

The learning curve, the ease of use and most importantly the service the company provides it's users.

Puntos en contra:

There is nothing I can think of. Any time there has been a concern, MCP does whatever it takes to resolve the issue as quickly as possible.

My Clients Plus is worth a look

Puntos a favor:

If you are a psychiatrist and have been disappointed by EPIC, please look at my clients plus. You can format your own templates and use them easily. The data is stored offsite, so you don't need to worry about fires or floods destroying your computer and on-site backups.

Puntos en contra:

I didn't like that there was not an electronic prescription piece available with mcp. I had to investigate and use a different product.

Advise on being user friendly

Comentarios: I do really love the ease of the system. I have used it for the past 6 years. I would just like to see some changes for it to help us grow as a business. I love the customer support we receive. [SENSITIVE CONTENT] usually helps me and she is the best.

Puntos a favor:

This product is easy to use and the customer support I get from [SENSITIVE CONTENT] is amazing. However there are a few features needed to better the portal. I love the ease of use and support.

Puntos en contra:

Some of the Cons of this software are... Invoicing is not so user friendly. I should be able to do a date range and print up all invoices at once with all dates of service showing for date range not just a total. I should not have to go in and manually do all 200 of each providers client invoices. Also no ease of access for applying rebilled payments and updates. It is not easy to update a corrected claim and chop out the previous portion so that the client understands why it was billed out twice. Also when a clients payment is taken through instamed it should show up right in their account on MC+. We have to run the payment on Instamed and then have to apply through MC+.

Love the Reminders

Comentarios: The program was easy to learn and navigate. I love the reminders but don’t like that the time stamp changes once you make a needed edit which causes you to loss money.

Puntos a favor:

I love the reminders that it gives you once you complete an appointment.

Puntos en contra:

I don’t like that if an edit is needed that the time and date of original submission changes as well causing you to loss money for work done.

owner/therapist

Comentarios: i've left for other systems and always come back to mcp

Puntos a favor:

ease of use - intuitive. The ability to customize the coding and fields.

Puntos en contra:

reporting - i would like a custom report

Easy to use, very affordable, perfect for a solo or small practice.

Comentarios: Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

Puntos a favor:

It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

Puntos en contra:

I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

BEST SOFTWARE EVER

Comentarios: My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere!
Billing allows me to send out statements, follow up with insurance companies if needed and keep track of all activity simply.
I call myself the biggest MCP fan because I tell ALL my friends and co-workers about how great it is and recommend they use it for their own practices. Several of my friends have shared that it has also saved their lives with regards to keeping up-to-date and not losing out on billing any longer.

Puntos a favor:

I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best! Customer support is amazing - the agents are professional, knowledgeable and friendly.

Puntos en contra:

Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

Exellent customer service, wonderful product and a fantastic value!

Comentarios: Excellent overall. Customer service has always been beyond expectations and above my experiences with other companies (including other forms of software: fax, websites, etc.). I appreciate that my feedback is welcomed and utilized. I've referred many colleagues over the years and they report similar experiences.

Puntos a favor:

Ease and efficiency. Client portal and virtual therapy option are fabulous.

Puntos en contra:

Can't easily adjust a transaction. Can't add more than two insurance companies. I see minors and kids sometimes have 3, even 4 insurance plans. If there is a way, I dk how to do it but making changes in the billing section isn't always the easiest. I get complaints sometimes from families that they can't see where a specific payment applied to a session.

User Friendly and All Inclusive

Comentarios: Overall on a daily basis it is fast, efficient and easy to use and generally a no brainer.

Puntos a favor:

The software is very intuitive and easy to learn and use. From time to time there may be an unusual aspect that I don't know or understand but the support people are super responsive and quick to provide the guidance I need.

Puntos en contra:

Creating invoices for non insurance clients has been a bit of a challenge for me. The data base of past history is accessable but only in 60 day increments. Sometimes I need to recreate an account that goes back several years and that has been difficult

Top notch customer service

Comentarios: I love the customer service. Best I have EVER had...always helpful, always friendly. NEVER not been satisfied!!

Puntos a favor:

Ease of learning the capabilities.

Puntos en contra:

all the clicks back and forth through programs...seems like for each task, there should be a step by step process that you are moved through. I find I am clicking back and forth a lot.

Excellent Software

Comentarios: I am able to get paid within a week or two of billing since I am not having to send billing through the mail. In addition, when I make a mistake, MCP is VERY responsive, pleasant and effective in helping me fix the problem. And all at an affordable price!

Puntos a favor:

This software is so easy to use - I am sure I wouldn't be able to run my private practice as efficiently without it. Once client and insurance information is entered, billing (sending out the 1500 form) really is as simple as pushing a button.

Puntos en contra:

Can't always run the exact report I need. And it would be nice to be able to individually customize a note on client invoices, without having to print each client invoice independently (or hand-write it in!).

Reducing the inurance collection madness

Comentarios: My overall experience has been having the support I need to solve the frustrating problems associated with collecting insurance money. Customer service people are always knowledgeable and dedicated.

Puntos a favor:

It's easy to use, dependable and saves a great deal of time over submitting paper claims. Having electronic EOB's that process in seconds has been incredible. It's also very simple to create a professional looking client statement.

Puntos en contra:

There should be less cumbersome ways to resubmit claims other than deleting and re-entering them. It can also be cumbersome to clear up client records when I've forgotten to enter the copay at the time of session.

The best billing software out there

Comentarios: Excellent experience and their customer support is the best.

Puntos a favor:

Very easy to use, we never experienced technical difficulties or claims "getting lost in the cloud" (as we experienced with other softwares in the past). Also, our reimbursement rate with insurance companies is 99.98% and it's definitely My Clients Plus merit too.

Puntos en contra:

We have been using their software for 10 years now and they made so many good improvements over the years, their team is exceptional and they always accepted the suggestions we made and always worked on implementing them.

I have used this service for 8 years and would give 10 stars if I could!

Comentarios: I am a clinical social worker in private practice and rely on this service for all my billing which has always been fast and accurate.

Puntos a favor:

The software is very clean and simple to use, the price is cheap for what you get, if there is ever a mistake it has always been on the payer side and support has always been personal, fast and accurate. I would never dream of switching (I looked at 3 or 4 programs before choosing this one)

Puntos en contra:

I didn't like the new user interface but they kept the other one as a choice, so very happy. It is amazing users were not forced to switch.

Going backwards!!

Puntos a favor:

It was relatively inexpensive and easy to gradually add additional users. The promise was to add whatever templates I wanted to add to their librray.

Puntos en contra:

Not well integrated. Available templates do not meet legal requirements here in Ohio and they REFUSE to consider adding the needed templates as they promised. EOB's have become a disaster since they persuaded me to switch to their recommended clearing house. Their quality and reliability has steadily gone backwards at the same time that they have steadily increased prices.

By far the easiest to use and most affordable software out there.

Comentarios: I will admit, when I first started using this software several months back, I had little actual billing experience myself as I had always had a biller in the office who took care of that side of things for me. A friend recommended this software to me and suggested I try it out when my biller unexpectedly left. I'm happy to report I was able to get everything set up and take up billing on my own relatively easily, thanks in no small part to My Clients Plus. As another reviewer stated, the initial set up is by far the longest, most tedious part of using MC+ , but once that is done, billing is a breeze. I spent some time during the first week of my FREE (always a good thing!) trial and watched the Help videos on their Help page, and I joined one of their webinars to get a better feel for how to get started and I was off and billing in no time. When I do have questions (it happens to even the best of us), their customer service is readily available and always seem happy to assist me (even when I'm having one of my "Senior Moments" and forget something simple). So far I've yet to come across a client that has tertiary insurance, as another reviewer states, so I feel, at least in my area, this is probably less common of an occurrence . What I absolutely love about this software though, above even the ease of billing, are the progress notes. There are so many to choose from, and they just make note taking so easy! I spent a couple of hours here and there setting up my "library" of notes I wanted to use, going through all of them and carefully selecting the ones that worked best for me and now I can take care of everything, from billing to notations with just a couple hours of work a week. All of this for $30 a month?! I don't know how they manage to offer that low of a price but I am sold 100%!

I Love My Clients Plus

Comentarios: I've been using My Clients Plus for over 12 years and for me, it's exceptional. Easy to use, convenient, customer service is good and the company keeps up to date, they keep improving the product. I love it, everything about it.

Puntos a favor:

Efficient, easy to use, very clean interface.

Puntos en contra:

I love this software - for me, it's perfect.

Best PM/EHR software on the market

Comentarios: I LOVE IT.

Puntos a favor:

Ease of use is number one. I used it when I first started doing my own billing about 8 years ago. Then I freaked out over ICD-9 and switched to more expensive software, which ultimately led to three different changes and guess where I ended up? Back to where I should have been all along.

Puntos en contra:

In the newest version, I have to reduce the width of my page so use both up and down bars on the side to read the length of the page.

Outstanding customer support - every time

Comentarios: Very efficient credit card billing. 99% of my customers are very comfortable with providing their CC #'s, which I easily charge after each of their sessions. Very easy and efficient for them and for me. Billing insurance companies is equally easy and efficient.

Puntos a favor:

I don't know much about software; but with my client's plus I don't have to. They walk me through everything; anytime that I call. Excellent service.

Puntos en contra:

No concerns. Everything works great, every time.

Great Product

Comentarios: I am a 1 person private practice business and I love MyClients. Filing with insurance is easy. I typically have few problems with being paid. I highly recommend!

Puntos a favor:

It is so easy to use and if I am struggling at all, the customer service team responds very quickly!

Puntos en contra:

I really have not had any problems. The only feedback that would help is if a claim is rejected a notification when I sign I would be very helpful.

Customer Service is the BEST!!!

Puntos a favor:

The customer service is AWESOME! I have been using My Clients Plus for over five years and I recommend it highly! It is so wonderful to call and be able to speak to a HUMAN, who knows what they are doing and actually cares! This is a very rare thing.

Puntos en contra:

I honestly do not have anything negative to say about this Company. I think they are first rate!

no longer has any customer service

Comentarios: terrible can't get phone calls or emails answered

Puntos a favor:

I liked this company for many years and often referred friends to use it. But in the last few months the fees have gone up and I can no longer get a response to questions I would not recommend to anybody for the the hidden fees and no help at all

Puntos en contra:

Used to be a great company but no longer

Great Software for Medical Records and Billing.

Comentarios: Excellent!!! I could not ask for more in a product and customer service staff and response.

Puntos a favor:

It is very user friendly and I have experience using other medical record software with the Military and Community Mental Health Agencies.

Puntos en contra:

I would love to be able to charge a parent's credit card one time for two of their children who are receiving services.

Couldn't Do This Without MCP

Comentarios: This is software without which I could not function - I would spend hours more on my billing, case notes, set up.

Puntos a favor:

Set up of clients is easy; invoicing/billing is easy; posting is easy; so many templates - So happy that ACT template was added, since this is my primary modality!

Puntos en contra:

Haven't been able to add pre-paid copays/coinsurance to a client account

My Clients Plus has worked great for me!

Comentarios: I have had a wonderful experience with My Clients Plus and I have been using it for over 3 years now and continue to recommend it to fellow therapists.

Puntos a favor:

This software is user-friendly and it has helped me save money in my private practice instead of using a billing provider.

Puntos en contra:

There is nothing I don't like about this software.