Opiniones de My Clients Plus

My Clients Plus is worth a look

Puntos a favor:

If you are a psychiatrist and have been disappointed by EPIC, please look at my clients plus. You can format your own templates and use them easily. The data is stored offsite, so you don't need to worry about fires or floods destroying your computer and on-site backups.

Puntos en contra:

I didn't like that there was not an electronic prescription piece available with mcp. I had to investigate and use a different product.

owner/therapist

Comentarios: i've left for other systems and always come back to mcp

Puntos a favor:

ease of use - intuitive. The ability to customize the coding and fields.

Puntos en contra:

reporting - i would like a custom report

Advise on being user friendly

Comentarios: I do really love the ease of the system. I have used it for the past 6 years. I would just like to see some changes for it to help us grow as a business. I love the customer support we receive. [SENSITIVE CONTENT] usually helps me and she is the best.

Puntos a favor:

This product is easy to use and the customer support I get from [SENSITIVE CONTENT] is amazing. However there are a few features needed to better the portal. I love the ease of use and support.

Puntos en contra:

Some of the Cons of this software are... Invoicing is not so user friendly. I should be able to do a date range and print up all invoices at once with all dates of service showing for date range not just a total. I should not have to go in and manually do all 200 of each providers client invoices. Also no ease of access for applying rebilled payments and updates. It is not easy to update a corrected claim and chop out the previous portion so that the client understands why it was billed out twice. Also when a clients payment is taken through instamed it should show up right in their account on MC+. We have to run the payment on Instamed and then have to apply through MC+.

My Clients Plus is best product on the market.

Comentarios: My company has been associated with My Clients Plus for the past 11 years and services over 180 practices across the nation. During that period of time, we've had the opportunity to change software vendors that offered incentives and benefits that MCP didn't offer at that time. However, we never made a change because of the ability to MCP improve their product in order to improve on what their competitors offered.
What stands out and is most important about work with MCP is the consistently high level of client service they provide. Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.
This aspect of a relationship should not be overlooked because when it comes down to it, the various software vendors all have similar features. When you need someone or something addressed immediately, MCP has always stepped-up and resolved it in a minimal amount of time. I can't say enough about how wonderful it is to work with this company. Give them a shot, you will not be disappointed!

Puntos a favor:

The learning curve, the ease of use and most importantly the service the company provides it's users.

Puntos en contra:

There is nothing I can think of. Any time there has been a concern, MCP does whatever it takes to resolve the issue as quickly as possible.

Easy to use, very affordable, perfect for a solo or small practice.

Comentarios: Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

Puntos a favor:

It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

Puntos en contra:

I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

DO NOT ATTEMPT TO TRY MY CLIENTS PLUS

Comentarios: IT TOOK US @ MONTHS TO GET ONBOARDED WITH CHANGEHEALTHCARE INTITIALLY. I SHOULD HAVE STAYED AWAY AT THAT POINT

Puntos a favor:

THERE IS NO CUSTOMER SERVICE AND NOBODY SEEMS TO KNOW WHAT THEY ARE DOING.

Puntos en contra:

SINCE CHANGE HEALTHCARE WENT DOWN THEY HAVE DOWN ABSOLUTELY NOTHING TO RESOLVE IT. NOBODY KNOWS WHAT THEY ARE DOING AT THIS FIRM>

BEST SOFTWARE EVER

Comentarios: My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere!
Billing allows me to send out statements, follow up with insurance companies if needed and keep track of all activity simply.
I call myself the biggest MCP fan because I tell ALL my friends and co-workers about how great it is and recommend they use it for their own practices. Several of my friends have shared that it has also saved their lives with regards to keeping up-to-date and not losing out on billing any longer.

Puntos a favor:

I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best! Customer support is amazing - the agents are professional, knowledgeable and friendly.

Puntos en contra:

Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

Exellent customer service, wonderful product and a fantastic value!

Comentarios: Excellent overall. Customer service has always been beyond expectations and above my experiences with other companies (including other forms of software: fax, websites, etc.). I appreciate that my feedback is welcomed and utilized. I've referred many colleagues over the years and they report similar experiences.

Puntos a favor:

Ease and efficiency. Client portal and virtual therapy option are fabulous.

Puntos en contra:

Can't easily adjust a transaction. Can't add more than two insurance companies. I see minors and kids sometimes have 3, even 4 insurance plans. If there is a way, I dk how to do it but making changes in the billing section isn't always the easiest. I get complaints sometimes from families that they can't see where a specific payment applied to a session.

User Friendly and All Inclusive

Comentarios: Overall on a daily basis it is fast, efficient and easy to use and generally a no brainer.

Puntos a favor:

The software is very intuitive and easy to learn and use. From time to time there may be an unusual aspect that I don't know or understand but the support people are super responsive and quick to provide the guidance I need.

Puntos en contra:

Creating invoices for non insurance clients has been a bit of a challenge for me. The data base of past history is accessable but only in 60 day increments. Sometimes I need to recreate an account that goes back several years and that has been difficult

Top notch customer service

Comentarios: I love the customer service. Best I have EVER had...always helpful, always friendly. NEVER not been satisfied!!

Puntos a favor:

Ease of learning the capabilities.

Puntos en contra:

all the clicks back and forth through programs...seems like for each task, there should be a step by step process that you are moved through. I find I am clicking back and forth a lot.

Perfect for our chiropractic office!

Comentarios: Overall, I would definitely recommend My Clients Plus!

Puntos a favor:

I love the affordability of this software. Our practice does not need a lot of bells and whistles, and this software is perfect. It is pretty user-friendly and the tech support people are fantastic. I have recommended this software to many chiropractic colleagues who are looking to simplify their office. The fact that ebilling is so easy is a definite plus!

Puntos en contra:

I would like to be able to edit payments. I believe the software development team is working on this capability. Also, I would like more flexibility on the templates, although I believe the team is also working on this.

Reducing the inurance collection madness

Comentarios: My overall experience has been having the support I need to solve the frustrating problems associated with collecting insurance money. Customer service people are always knowledgeable and dedicated.

Puntos a favor:

It's easy to use, dependable and saves a great deal of time over submitting paper claims. Having electronic EOB's that process in seconds has been incredible. It's also very simple to create a professional looking client statement.

Puntos en contra:

There should be less cumbersome ways to resubmit claims other than deleting and re-entering them. It can also be cumbersome to clear up client records when I've forgotten to enter the copay at the time of session.

Great Software

Comentarios: This has helped me manage my notes, assessments and billing. I especially live the customer service, they have always been pleasant and take the time to make sure you understand everything and you are satisfied.

Puntos a favor:

I absolutely love the software. I was initially resistant to shift from doing everything individually to streamlining everything. I am so glad I made the choice to. I have been using this high quality affordable system to assist me with managing my billing, scheduling, client reminders and video conferencing.

Puntos en contra:

Some of the various billing options, just don't understand them all.

The best billing software out there

Comentarios: Excellent experience and their customer support is the best.

Puntos a favor:

Very easy to use, we never experienced technical difficulties or claims "getting lost in the cloud" (as we experienced with other softwares in the past). Also, our reimbursement rate with insurance companies is 99.98% and it's definitely My Clients Plus merit too.

Puntos en contra:

We have been using their software for 10 years now and they made so many good improvements over the years, their team is exceptional and they always accepted the suggestions we made and always worked on implementing them.

[sensitive content hidden] Manager

Comentarios: BAD!! Would never tell anyone to set up with them! I called & Emailed several times about the over charge! Changed cards so they could not bill us again!

Puntos a favor:

Emails forms to the clients. Scheduling was good if you had times blocked out.

Puntos en contra:

NO CUSTOMER SERVICE!! We were charged double in 2/6/23 they said it would pay for 2 years. They thought we had 2 provider, we have one. Emailed (Because the person would not call back) several times. Looking into. So today I can't get into site. All notes are locked and we owe. No one answers the phone ever!!

MCP Is Wonderful!

Puntos a favor:

It is very user friendly and when it is not, they have a WONDERFUL customer support team that walks you through your issue and gets things done. I love that you can copy and paste your previous note so it saves some time on your documentation. I also love that you can bill electronically through the system- easy, simply, amazing!

Puntos en contra:

If you put in a payment and it was wrong you have to delete out the whole session and start over, not a huge deal, but it would be nice to be able to edit as things happen.

Customer support exceptional

Puntos a favor:

l switched to My Clients Plus for the quality and user friendly interface in addition to the online case notes feature. Was very easy to set up but I had many issues in switching the clearing house and getting paid from insurance company. Customer service was exceptional. They helped me every step of the way until my issue resolved. Now I am totally running and I love the product! It has met my expectations.

Puntos en contra:

It's not the softwares fault but it took some time to get switched to APEX as clearing house.

Best PM/EHR software on the market

Comentarios: I LOVE IT.

Puntos a favor:

Ease of use is number one. I used it when I first started doing my own billing about 8 years ago. Then I freaked out over ICD-9 and switched to more expensive software, which ultimately led to three different changes and guess where I ended up? Back to where I should have been all along.

Puntos en contra:

In the newest version, I have to reduce the width of my page so use both up and down bars on the side to read the length of the page.

Outstanding customer support - every time

Comentarios: Very efficient credit card billing. 99% of my customers are very comfortable with providing their CC #'s, which I easily charge after each of their sessions. Very easy and efficient for them and for me. Billing insurance companies is equally easy and efficient.

Puntos a favor:

I don't know much about software; but with my client's plus I don't have to. They walk me through everything; anytime that I call. Excellent service.

Puntos en contra:

No concerns. Everything works great, every time.

Great Product

Comentarios: I am a 1 person private practice business and I love MyClients. Filing with insurance is easy. I typically have few problems with being paid. I highly recommend!

Puntos a favor:

It is so easy to use and if I am struggling at all, the customer service team responds very quickly!

Puntos en contra:

I really have not had any problems. The only feedback that would help is if a claim is rejected a notification when I sign I would be very helpful.

Customer Service is the BEST!!!

Puntos a favor:

The customer service is AWESOME! I have been using My Clients Plus for over five years and I recommend it highly! It is so wonderful to call and be able to speak to a HUMAN, who knows what they are doing and actually cares! This is a very rare thing.

Puntos en contra:

I honestly do not have anything negative to say about this Company. I think they are first rate!

Please add simple improvements

Comentarios: Please ‘freeze’s column headers so when one scrolls down a page, they can still see the column header. Please make it easier to correct errors. For example when an insurance company initially denies a claim but later pays it. Also - payments from secondary payers have to be entered manually - not automatically like with primary payers.

Puntos a favor:

Easy to use; cost is readonable. Thats sll

Puntos en contra:

Unfriendly in terms of correcting errors.

Excellent product and customer service, good bang for the buck

Puntos a favor:

Easy to use, can use apply payments directly to account, customer service is beyond excellent-anytime I email them with a question-I get a response within 24 hours, but usually the same day! For the cost, it is excellent! The notes are easy to use too!

Puntos en contra:

I have no complaints! Everything is great and the staff are very helpful!

Excellent Product and service

Comentarios: Before using My Clients Plus we were spending a lot of time on the phone with insurance companies trying to straighten out issues. We have cut that time more than in half and the mistakes are human error not the product. The staff are understanding to our issues and help us correct any problems we may have. Their knowledge is fantastic and a boom for our small company.

Puntos a favor:

The ease of the software for our agency was a great selling point but early one the service provided by the staff was tremendous. They were with us every step of the way and helped us in the setup and continued use.

Puntos en contra:

Haven't found anything yet. Any problems we may have had are mainly human error and the staff helps correct and explain them to us.

Happy User of 2 years +

Comentarios: Overall, I plan to continue to use this product with no end in sight.
Customer service is excellent! Immediate responses with precise answers.

Puntos a favor:

Ease of use. Does everything I need it to. Great add on options, but basic product is enough as well.

Puntos en contra:

Difficulty editing already submitted claims when Insurance changes payment, etc.