Opiniones de Ameyo

Review for Ameyo

Comentarios: We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Puntos a favor:

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Puntos en contra:

I find no difficulty in using this product as continuously used it for many years.

Best one - Call centre management

Comentarios: The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Puntos a favor:

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Puntos en contra:

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Ameyo Experience

Comentarios: Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Puntos a favor:

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Puntos en contra:

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Best call centre for education

Comentarios: 360 degree call centre solutions i like everything about the services

Puntos a favor:

Customer service, timely resolution of all the issues, adaptive with latest technology

Puntos en contra:

Nothing at all, i have overall good experience

Ameyo-One of the best call management tool

Comentarios: It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Puntos a favor:

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Puntos en contra:

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

Best Cloud Telephony Services

Comentarios: Really good and enjoying the service integration with Salesforce to process business transacion.

Puntos a favor:

Easy,very convient and integrate with other softwards like Salesforce

Puntos en contra:

Call recordings and url genration which is offen not happening

Over-commitment and Under Performance

Comentarios: Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Puntos a favor:

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Puntos en contra:

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Make anyplace as your Call Centre at anytime

Comentarios: Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo.

Puntos a favor:

Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.

Puntos en contra:

Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.

Voice channel feedback

Comentarios: Our connectivity is increased by tuning some retry time settings and campaign settings.

Puntos a favor:

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Puntos en contra:

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Feedback from Ameyo

Comentarios: Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Puntos a favor:

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

Puntos en contra:

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

Overall Feedback

Comentarios: The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them

Puntos a favor:

Pricing, easy and quick deployement of the overall product.

Puntos en contra:

The tool has been the same for years now, the user interface can be better.

Our interaction with customer increase by 50%

Comentarios: Excellent

Puntos a favor:

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents. Also Our interaction with customer increase by 50% that impacts to improve our business. Special Thanks to the team for handling our requirements & delivering beyond expectations.

Puntos en contra:

If any modifications needed in software then it is a lengthy procedure.

Service

Comentarios: Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.

Puntos a favor:

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Puntos en contra:

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

Ameyo Review

Comentarios: Overall experience is good and that's why we are continuously using it since 2012.

Puntos a favor:

The All in one software for any organization, which provides all the required services.

Puntos en contra:

The downtime and server issues on regular basis.

Feedback || Byjus

Comentarios: service team need to improve. The dialer is not enough capable to fulfil Byjus requirement

Puntos a favor:

user friendly and easy integration of CRM, Supervisor monitoring tool,

Puntos en contra:

Application issues (depend on the release)

Ameyo for Contact center

Puntos a favor:

Easiest part is the integration part. The system is easy to integrate on any CRM tool.

Puntos en contra:

The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.

About Ameyo

Comentarios: Overall experience with Ameyo is good

Puntos a favor:

User friendly and manly the cost of this tool

Puntos en contra:

Reporting issues. for any new request we have to contact the software developer

Need to improve Customer Support

Comentarios: Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Puntos a favor:

- Easy to use - Efficient - Stable

Puntos en contra:

- Support team

Ameyo Is a best software for call management.

Comentarios: Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.

Puntos a favor:

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Puntos en contra:

Every thing is fine. It works absolutely fantastic.

Below feedback is based on my own experience

Puntos a favor:

as agent easy to use, callback option is easy to manage

Puntos en contra:

Report are complicated to filter and supervisor can't have customized the report, administration is should be easy, Ameyo synthesizer tool is very difficult to use.

Amayo

Comentarios: Fabulous

Puntos a favor:

Calls go smoothly and voice clarity is excellent. even international calls are smooth with ameyo

Puntos en contra:

Often there are reporting problems and it's interesting

Ease of access, Best in class service

Comentarios: Best, keep up the good services. reach out to more heights.

Puntos a favor:

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

Puntos en contra:

The UI UX of the software could be better

An efficient Calling software

Comentarios: A great (and inexpensive) platform for managing customer callouts.

Puntos a favor:

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Puntos en contra:

Cross platform integration sometimes becomes a challenge.

AMEYO Fusion CX

Puntos a favor:

It can cover all communication\interaction channels in one spot

Puntos en contra:

Their support needs more way of understanding

Time by time with ameyo apps

Comentarios: So far it getting better every time, many features , be expected it run in less resource than now

Puntos a favor:

helpfull

Puntos en contra:

big resources