Opiniones de Ameyo

Review for Ameyo

Comentarios: We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Puntos a favor:

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Puntos en contra:

I find no difficulty in using this product as continuously used it for many years.

Easy and Engaging

Comentarios: Its easy and friendly software to connect with customers

Puntos a favor:

It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.

Puntos en contra:

Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls

A good software for call center, marketing and customer service

Comentarios: My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module.

Puntos a favor:

A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear.

Puntos en contra:

Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime.

Ameyo - Best calling software

Comentarios: Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center. It's very simple to use and configuration.

Puntos a favor:

- Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support

Puntos en contra:

- Sometime can't find the caller ID- Configuration is very complex- Taking too much time to fetch older report- Pricing is high

Ameyo Is a best software for call management.

Comentarios: Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.

Puntos a favor:

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Puntos en contra:

Every thing is fine. It works absolutely fantastic.

Over-commitment and Under Performance

Comentarios: Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Puntos a favor:

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Puntos en contra:

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Manage calls with Ameyo Precisely

Puntos a favor:

It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.

Puntos en contra:

Logout suddenly while connected,rarely it happens

Helpful

Comentarios: its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones

Puntos a favor:

its make our day to day work fun by connecting with customer

Puntos en contra:

sometimes it get stuck while using re routing

Managing Workflow

Comentarios: overall experience is good.

Puntos a favor:

we can easily call the customers without sharing our number

Puntos en contra:

some time it'll take time to connect through the customer

Intermediate app.....

Puntos a favor:

Very use full for on the go customer service.

Puntos en contra:

it will take toomuch time to switch a call.

Review

Puntos a favor:

The features are easy to use and understand Its makes working in contact centre fun

Puntos en contra:

There is nothing bad about product its top notch

Ameyo call center solution pros & cons !!

Puntos a favor:

I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Puntos en contra:

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

Good for Start Up

Comentarios: Satisfied

Puntos a favor:

The most likable part of the software is that is was easy and quick to implement for us . Also, the cost was important factor for us to consider

Puntos en contra:

We have been using the software for the last 3 years, however, we started facing issued when we wanted to scale up to 2000 licenses.

Service

Comentarios: Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.

Puntos a favor:

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Puntos en contra:

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

Easy Software to Operate

Puntos a favor:

Features of Ameyo is very easy to user. PPD feature is the best feature in Ameyo Software.

Puntos en contra:

Creation Local Extension in Ameyo Software is least likely because on Previous Release 3.X it was very easy. But in Release 4.X it is very lengthy task.

HCL Healthcare

Comentarios: its very good as of now

Puntos a favor:

I like the UI and integration part and support.

Puntos en contra:

We need Cloud version of this software and its entirely dependent on physical servers.

Ameyo: Review

Puntos a favor:

I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Puntos en contra:

I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.

Appreciation For Ameyo

Puntos a favor:

Quick Responses to the users, very friendly and easy to use.

Puntos en contra:

Please try to focus on the part of the report as it is not accurate sometimes.

Ola and Ameyo

Comentarios: Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Puntos a favor:

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Puntos en contra:

I would have preferred it to be configurable, so that customization effort could be reduced.

A working, intuitive but expensive to maintain system

Puntos a favor:

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up

Puntos en contra:

The pricing model is not friendly. So many hidden costs for perpetual customers

Ease of access, Best in class service

Comentarios: Best, keep up the good services. reach out to more heights.

Puntos a favor:

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

Puntos en contra:

The UI UX of the software could be better

Effective software

Comentarios: The experience has been awesome!

Puntos a favor:

The ease of use and the time-saving automation and sync with the CRM

Puntos en contra:

Nothing to mention. Very rare, but I've faced reports stucking once or twice.

Time by time with ameyo apps

Comentarios: So far it getting better every time, many features , be expected it run in less resource than now

Puntos a favor:

helpfull

Puntos en contra:

big resources

Ameyo - used for a team of 10 employees

Comentarios: Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.

Puntos a favor:

Integration team is helpful and good. Completed the project in given timeline once scope was approved.

Puntos en contra:

Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.

Ameyo IVRS feedback from Vaishnavi

Puntos a favor:

Dashboard is designed well. Single page we can handle multiple campaign.

Puntos en contra:

For the inbound call there is only 30sec to update and save the disposition and if we place the, no response, we have to wait for 30 seconds to place another call. Pls keep this manual.