Opiniones de Remote Support

Revisión de soporte remoto

Puntos a favor:

Remote Support es una solución basada en web fácil de usar que ofrece una variedad de funciones, que incluyen carga de archivos, uso compartido de pantalla y comunicación por chat. Es una excelente herramienta para brindar un soporte remoto eficiente y efectivo.

Puntos en contra:

La herramienta puede crear automáticamente tickets para soporte no web y hay algunos zumbidos durante las conversaciones de chat.

trabaja en equipo con soporte remoto

Comentarios: me parece excelente lo uso en mi empleo todo los dias para acceder a archivos que no tengo a mano y solucionar algunos problemas tecnicos

Puntos a favor:

poder resolver problemas técnicos con los clientes a distancia así mismo poder ahorrar tiempo en la ejecución de lo mismo teniendo mayor precisión al ver lo que esta sucediendo en la pantalla del cliente o simplemente buscar archivos de forma remota cuando no se esta en el sitio

Puntos en contra:

dependencia de conexión a internet si no hay internet sencillamente el programa no sirve, y en cuanto a la seguridad tiene ciertos riesgos al acceder de forma remota si no se toman las medidas adecuadas

Calidad & Garante.

Comentarios: Ha sido de gran apoyo en cada proyecto ejecutado y formado en el equipo de trabajo. Nos a dado la mejores estrategias para ejecutar en nuestro proyectos.

Puntos a favor:

Hemos formado una calidad exacta en trabajo conforme a nuestro clientes gracias a esta increíble herramienta.

Puntos en contra:

Se debilita un poco con trabajo con terceros.

Facilidad de uso.

Comentarios: En general mi experiencia con este software es muy acertada y positiva ha cumplido con mis expectativas y estoy muy contenta de estarlo utilizando.

Puntos a favor:

Es muy fácil de usar al momento en que se tiene que usar sin duda vale la pena y saca de muchos apuros.

Puntos en contra:

En realidad no existe ninguna característica de este software que no me guste en realidad estoy muy contenta y satisfecha.

Con un clic para ayudarte

Puntos a favor:

Tienes las característica necesarias para realizar un soporte agradable, fácil y sin problemas desde cualquier lugar del mundo, facilitando así al cliente una solución rápida y eficaz

Puntos en contra:

Como es un software de soporte remoto requieres internet, en tal caso de que se caiga alguna conexión es inservible y no se podrá brindar el soporte adquirido.

La práctica se hace muy agradable

Comentarios: Muy clara la comunicación

Puntos a favor:

La facilidad para ejecutar el proceso de trabajo

Puntos en contra:

Estamos haciendo la experiencia ejecutiva

Support software done right

Comentarios: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Puntos a favor:

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Puntos en contra:

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

Remote Support – The Ultimate Solution for Easy and Secure Remote Access

Comentarios: Overall, Remote Support is an excellent tool for IT support teams, and it has helped streamline our support processes considerably. The software's advanced features and user-friendly interface have made remote access and support much easier for both our technicians and clients. The software's security measures have also given our clients peace of mind that their systems are protected during the support process. The only minor issue we had was with the learning curve for new users, but the company provides excellent customer support that helps mitigate this challenge.

Puntos a favor:

Remote Support is an exceptional tool for remote access and support, which provides a reliable and easy-to-use platform for technicians and clients to connect and resolve issues. The software is designed to facilitate both attended and unattended access, and offers a range of features that make it the ultimate choice for remote support. Its user-friendly interface and advanced security measures ensure that clients' systems remain secure and protected throughout the support process. Additionally, Remote Support allows remote access to computers, servers, mobile devices, and network devices, making it a versatile solution for IT support teams.

Puntos en contra:

The only downside to Remote Support is that it can be a bit complex for new users. Although the software is intuitive, some users may require some time to understand how to use some of its advanced features. Also, the cost of Remote Support is a bit higher than some of its competitors, which may deter some small businesses from adopting the software.

Bomgar review

Comentarios: It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

Puntos a favor:

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Puntos en contra:

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

BeyondTrust: Revolutionizing Remote Support

Comentarios: highlights the innovative and transformative nature of BeyondTrust's remote support solution, emphasizing its ability to revolutionize the way IT and support teams provide remote assistance and support to end-users. It effectively conveys the software's potential to improve efficiency, collaboration, and service delivery in remote support operations.

Puntos a favor:

Improved efficiency and effectiveness in remote support operations.Secure and encrypted communication for sensitive information.Integration with popular ticketing systems for better service management.Real-time chat for improved communication and collaboration.Access controls and permissions for regulated access to remote computers.

Puntos en contra:

May require a learning curve for users unfamiliar with remote support software.Additional costs for integration with third-party ticketing systems.Dependence on stable internet connection for effective use.May require additional hardware or software components to fully utilize features.Potential compatibility issues with certain operating systems or devices.

Review about Remote support

Comentarios: Receiving technical support remotely can be a quick and easy process. Benefits include quicker problem resolution, reduced costs, and improved accessibility. Yet, it also faces difficulties like technical restrictions, connectivity problems, security issues, and a lack of a physical presence. Ultimately, when implemented appropriately, remote help can be a useful support model, but it's vital to take into account any potential difficulties and constraints.

Puntos a favor:

Many advantages of remote support include improved communication, reduced costs, quicker problem resolution, convenience, and expanded accessibility. Support staff members can identify and fix problems more quickly, cutting downtime and increasing productivity. Without the requirement for the support professional to physically visit the user, support may be provided at any time and from any location. As a result, there is no longer a need for expensive on-site support visits, which lowers travel expenditures and other related costs. The possibility of misunderstandings and confusion is decreased by the clear and concise communication channels offered by remote help. Last but not least, remote support enables users to get support for a variety of hardware and applications, wherever they are.

Puntos en contra:

Technical restrictions, connectivity problems, security issues, absence of physical presence, and user skill level are some obstacles or negatives of remote help. Technological restrictions could make it impossible for support staff to access some devices or solve some problems. Areas with slow or inadequate internet speeds may experience connectivity problems. It's possible that accessing consumers' devices and data will raise security issues. The human touch of an on-site visit from a support technician is absent from remote support. Finally, some users might be unable to set up and utilize remote assistance systems due to a lack of technical expertise or understanding.

Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns

Puntos a favor:

I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients.

Puntos en contra:

I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.

Agile and complete remote access tool

Comentarios: Highly recommendable tool if your organization needs a remote access or remote support tool.Totally worth it :)

Puntos a favor:

Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable

Puntos en contra:

A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.

Ideal Remote Support Tool with Comprehensive Password Management Capabilties

Comentarios: A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly.

Puntos a favor:

The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive.

Puntos en contra:

Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements.

One of the leading Remote Support tool

Puntos a favor:

Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.

Puntos en contra:

Good product and it comes with a price. Costing can be improved for more widespread adaption.

faster and safer remote support

Puntos a favor:

with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money

Puntos en contra:

Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support.

Solid Product for the last 4 years

Comentarios: Beyond Trust Remote Support is the most used tool in our companies arsenal. We are able to support our clients with little to no interaction on the customers end.

Puntos a favor:

Simply put, it works. We have used multiple products in the past and the Beyond Trust Platform can not be beat. With the correct programming our technicians have access to the most used scripts to support our customers at the click of a mouse. The integrated presentation mode has been a huge asset for customer training.

Puntos en contra:

Prior versions of the Jump clients leave unnecessary leftovers on the client computer. Occasionally we will have to uninstall the Jump Client to clean up the customers system and reinstall.

Bomgar - Great Tool for Remote Support

Comentarios: Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.

Puntos a favor:

It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.

Puntos en contra:

There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.

Comprehensive Remote Support Software

Comentarios: Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.

Puntos a favor:

The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.

Puntos en contra:

Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.

Bomgar/BeyondTrust Remote Support is perfect for mid to large companies

Comentarios: Having moved from a less-featured remote support software, Bomgar was a huge step forward. The old system required administrative rights on the endpoint for EVERY user that connected and there were no permissions to assign. Although it can be pricey, once it's up and running, Bomgar is the solution I'd recommend for remote support.

Puntos a favor:

It's fast remote support software that just works. It has plenty of features to make remote support of end users a breeze. Permissions are granular and you can limit access by need.

Puntos en contra:

The initial configuration can be a bit daunting. Some words/descriptions may not be simplest to understand in the admin sections. It's the only downside to having a product that has so many features available.

Good Tool for remote support

Comentarios: overall nice and fast as i'm using high specs machine.

Puntos a favor:

one of the most trusted tool for enterprise, very nice interface easy to use and operate. you can use multiple session at the same time without any issue

Puntos en contra:

graphics requirement is more, should be light weight for low specs machine, doesn't work well if you have less than 4 GB of RAM

The best remote support app out there hands down!

Comentarios: I love this product so much. It makes everything about my job easier. I even use it when I am physically in the office to support a user's PC

Puntos a favor:

I honestly love everything about this product. I use it every day for multiple uses. It even allows for a report to be exported to CSV

Puntos en contra:

The only thing I would say is a bit troublesome is when it is time to make a new package for deployment, it is a lengthy process since I need to make one standard, one for exec PCs, one for Conference Rooms and one for the Support Button. It can get a bit tedious but that is also just due to our environment. Some can get away with maybe only 1 or 2 deployment package options

Bomgar Review

Comentarios: Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.

Puntos a favor:

Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again

Puntos en contra:

I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.

A recommended and dependable remote endpoint management and technical support portal

Comentarios: A powerful Remote Endpoint and support tool for professional IT shops.

Puntos a favor:

- Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers - I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard. - Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly. - Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. They are professional and well-trained - Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same.

Puntos en contra:

- As a purchaser of a Bomgar appliance, you still need support for the hidden back-end of the appliance. One deployment of this solution, we ordered two virtual servers, I believe at different times. As such, the hidden linux back-end of the software were inherently not exactly the same build configuration, and we discovered this during an upgrade of the software version and they reacted different to the upgrades. This was an unexpected setback, however, to the credit of support they were professional and prompt with their diagnosis and provided tailored update packages to finish the upgrade. - There are lots of free solutions that can work for remoting into endpoints and providing support remote for endpoint users these days, which may make the value of Bomgar less desirable due to cost of appliances, annual license renewals and upfront license costs, depending on the budget. If you can afford it, it's worth the money for quality of the product and its features.

A geniuine feedback about remote support

Puntos a favor:

On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep.

Puntos en contra:

1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency.