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Opiniones de BeyondTrust Remote Support

Sobre BeyondTrust Remote Support

Bomgar es el líder en soluciones de acceso seguro que permite la conexión segura y controlada a cualquier dispositivo en cualquier lugar.

Descubre más sobre BeyondTrust Remote Support

Puntos a favor:

I like that we can integrate with out O365 SSO instead of having to have a separate login for the software.

Puntos en contra:

It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.

Valoraciones de BeyondTrust Remote Support

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,5
Funcionalidades
4,5
Relación calidad-precio
4,4

Probabilidad de recomendación

8,5/10

BeyondTrust Remote Support tiene una valoración global de 4,6 estrellas sobre 5 según las 2.029 opiniones de usuarios de Capterra.

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daniel
ingeniero mecanico en Chile
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

trabaja en equipo con soporte remoto

4,0 el año pasado

Comentarios: me parece excelente lo uso en mi empleo todo los dias para acceder a archivos que no tengo a mano y solucionar algunos problemas tecnicos

Puntos a favor:

poder resolver problemas técnicos con los clientes a distancia así mismo poder ahorrar tiempo en la ejecución de lo mismo teniendo mayor precisión al ver lo que esta sucediendo en la pantalla del cliente o simplemente buscar archivos de forma remota cuando no se esta en el sitio

Puntos en contra:

dependencia de conexión a internet si no hay internet sencillamente el programa no sirve, y en cuanto a la seguridad tiene ciertos riesgos al acceder de forma remota si no se toman las medidas adecuadas

Aloima Daniela
Aloima Daniela
Asistente administrativo en Colombia
Usuario de Linkedin verificado
Mercados de capitales, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Calidad & Garante.

5,0 el año pasado

Comentarios: Ha sido de gran apoyo en cada proyecto ejecutado y formado en el equipo de trabajo. Nos a dado la mejores estrategias para ejecutar en nuestro proyectos.

Puntos a favor:

Hemos formado una calidad exacta en trabajo conforme a nuestro clientes gracias a esta increíble herramienta.

Puntos en contra:

Se debilita un poco con trabajo con terceros.

Deborah Susana
Deborah Susana
Contabilidad en Panamá
Usuario de Linkedin verificado
Contabilidad, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Facilidad de uso.

5,0 hace 2 años

Comentarios: En general mi experiencia con este software es muy acertada y positiva ha cumplido con mis expectativas y estoy muy contenta de estarlo utilizando.

Puntos a favor:

Es muy fácil de usar al momento en que se tiene que usar sin duda vale la pena y saca de muchos apuros.

Puntos en contra:

En realidad no existe ninguna característica de este software que no me guste en realidad estoy muy contenta y satisfecha.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Con un clic para ayudarte

5,0 el año pasado

Puntos a favor:

Tienes las característica necesarias para realizar un soporte agradable, fácil y sin problemas desde cualquier lugar del mundo, facilitando así al cliente una solución rápida y eficaz

Puntos en contra:

Como es un software de soporte remoto requieres internet, en tal caso de que se caiga alguna conexión es inservible y no se podrá brindar el soporte adquirido.

Walter Wilson
Selección en Colombia
Software informático, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

La práctica se hace muy agradable

5,0 el año pasado

Comentarios: Muy clara la comunicación

Puntos a favor:

La facilidad para ejecutar el proceso de trabajo

Puntos en contra:

Estamos haciendo la experiencia ejecutiva

Temitope
Temitope
System Administrator en Nigeria
Usuario de Linkedin verificado
Telecomunicaciones, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Easy to use remote support solution

5,0 hace 2 años

Comentarios: The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.

Puntos a favor:

Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.

Puntos en contra:

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Jessica
Jessica
Customer Service Representative en EE. UU.
Usuario de Linkedin verificado
Servicios para el consumidor, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Amazing features

5,0 hace 4 años

Comentarios: I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Puntos a favor:

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Puntos en contra:

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Jonathan
Network Administrator en EE. UU.
Educación superior, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

BeyondTrust - The last remote support tool you will buy.

5,0 el mes pasado Nuevo

Comentarios: We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more.

Puntos a favor:

We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything.

Puntos en contra:

I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins.

Diana
Coaching Program Manager en Filipinas
Servicios financieros, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Bomgar review

3,0 hace 4 años

Comentarios: It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

Puntos a favor:

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Puntos en contra:

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

Ivan
Ivan
Technical Services en Argentina
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Support software done right

5,0 hace 4 años

Comentarios: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Puntos a favor:

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Puntos en contra:

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

John
Systems Engineer en EE. UU.
Software informático, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great help for all remote support!

4,0 hace 3 años

Comentarios: With COVID, remote support is everything and bomgar has amazing remote support, really top notch.

Puntos a favor:

I love the remote support. I can hit any machine, whether I am on my mobile device or on my laptop of desktop. I also love that I can create a remote session key, email it to a user and I can instantly have access to their machine, so powerful.

Puntos en contra:

Honestly there is very little that I don't like about this software. If I had to say anything it would be that sometimes creating the remote session key can get a bit buggy, but that is rare.

Kendall
Kendall
Senior IT Engineer en EE. UU.
Usuario de Linkedin verificado
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Remote Support with ease

5,0 hace 5 años

Comentarios: By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations.

Puntos a favor:

The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded.

Puntos en contra:

I don't have any cons with the software.

Usuario verificado
Usuario de Linkedin verificado
Investigación, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Remote support is one of the best remote desktop app

4,0 hace 3 años

Comentarios: remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from

Puntos a favor:

what i like most about remote support that It helps me to connect to my colleague's computers and solve for them many issues that they are faces in a few seconds it's one of the best remote software

Puntos en contra:

what i like least about remote support that it lags little when i get connecting to my colleagues's computer but not for long it's just for a few seconds then it returns nice and easy

Justin
Justin
Ceo en Sudáfrica
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Best remote software

5,0 hace 2 años

Puntos a favor:

Very easy to use juts email the link to the client and its secure and very user friendly I like the nudge function the most

Puntos en contra:

None that I have notices so far the software does what we need it to

Radek
Radek
Owner en Polonia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Remote support service for de

5,0 hace 3 años

Comentarios: Having clients that demand high-grade security when remotely accessing their computers, both in software deployment and further IT support matters, Bomgar offers a complete variety of security features - 2 Factor Authentication, extremely useful vault system for sensitive credentials storage for further use, variouse forensics system and many more.

Puntos a favor:

Security options - Bomgar is a king in this field. 2FA and especially vault system is deserves a true gold medal in this category. For companies that are specialized in very sensitive services, security while getting an IT support services is crucial, especially during a remote access session.

Puntos en contra:

In Europe it's still hard to convince a client to Bomgar as it's not as well-known out here as TeamViewer. But after some briefing, it gets easier every time.

Michael
RSC Engineer 1 en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Bomgar Review

5,0 hace 4 años

Comentarios: Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.

Puntos a favor:

Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again

Puntos en contra:

I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.

prasun
Manager en India
Servicios de información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns

5,0 el año pasado

Puntos a favor:

I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients.

Puntos en contra:

I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.

David
Informatics Technical Service Specialist en España
Hospital y atención sanitaria, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Agile and complete remote access tool

5,0 el año pasado

Comentarios: Highly recommendable tool if your organization needs a remote access or remote support tool.Totally worth it :)

Puntos a favor:

Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable

Puntos en contra:

A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.

Vince
Director ITS en EE. UU.
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Bomgar and customer satisfaction

5,0 hace 2 años

Comentarios: We are able to support our users across 30+ counties in real-time.

Puntos a favor:

The ability to create queues and have our support staff be notified of the request.

Puntos en contra:

Love the software bit it s a little expensive.

TD
Helpdesk Engineer en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great product, a bit on the pricey side

5,0 hace 4 años

Comentarios: I provide remote helpdesk support for a wide-range of users from different industries who are seeking immediate assistance and resolution, typically before an onsite visit would be employed. Bomgar, once it is up and running, is a really good remote support tool and I don't mind using it- would like it if the price were not so high, but hey, its the cost of doing business these days! Still a really good product, however.

Puntos a favor:

Setting customer's up is pretty easy. I find that when I use Bomgar over other remote support services like TeamViewer or Logmein for example, I think Bomgar's interface for connecting with a customer is smooth and pretty efficient.

Puntos en contra:

The way Bomgar implements the elevated privilege feature. If a customer has already agreed to have a remote session with me as an IT Pro, then that function should be a clickable feature BEFORE the session begins and on the client's side. Sometimes after getting connected with the customer, the elevated privileges can become cumbersome and sometimes time-intensive, either because the customer does not know their username and password or attempting to get the privileges as the IT Pro, does not work, because at times Bombgar does not recognize my (correct) admin credentials.

Jaime
IT Business Analyst / SharePoint Administrator en EE. UU.
Transporte/transporte en camión/ferrocarril, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great remote access support tool

5,0 hace 4 años

Comentarios: As an international company with ports in central and South America and the Caribbean basin , providing Technical Support or training is essential. This tool has allowed us to provide hey see what the user sees approach. When the user indicates that they are unable to perform a specific task or if they're having problems with their PC drivers , etc this application has allowed us to remote access the PC and see exactly what the user is experiencing . It's transparent . Some applications will change the background or graphics when logging on , but with my experience this application has not done that.

Puntos a favor:

This tool provides some of the best remote access troubleshooting abilities . The ease of use of this software is outstanding. Functionality and the ability to have users go to a web portal or provide them with a link to download a small package for remote access. I was not directly involved with installations and integrations of this product in our organization but have been told that it was quite simple.

Puntos en contra:

I can honestly say I've had no issues with the product . It's performed well . Loaded with features . Nothing that I can say that would be dis concerning

Abby
medical social worker en EE. UU.
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Useful for IT issues

5,0 hace 6 años

Comentarios: Overall this has been a great tool and allows you to have IT help at your fingertips as if you had someone sitting right next to you.

Puntos a favor:

Bomgar allows our IT department to remote into our workstations and address computer issues. It's very user friendly! Once opening the program our IT tech will provide a session key number which you enter and allows them to remote in and take over. I'm generally on the phone with IT while they are accessing my system, but there is also a chat feature that allows you to communicate with whoever is remoting in. Both users can utilize the mouse or keyboard, so I can show them exactly what I clicked on or what error message I am encountering. It has saved so much time as our IT team is relatively small, and an inability to access programs or have a functioning computer can easily impact patient care. I don't have to wait hours for a ticket number to get assigned to a person who has to triage me along with tons of other people. You can also get a transcript of your chat after you have closed the session. There's an icon that will appear on the top right hand corner of your screen to let you know you are connected and someone else has access, and it's easy to know that the session has ended because the icon disappears and there's a notification that you have logged out.

Puntos en contra:

I have no problems with this software! I have never had trouble with it loading, and each time I've had to use it it has booted up quickly without error, runs smoothly while someone else is accessing my computer, and is incredibly easy to navigate and use.

Kevin
GIS Coordinator en EE. UU.
Servicios, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

The easiest and most secure way to access your network

5,0 hace 10 meses

Puntos a favor:

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Puntos en contra:

Different types of connections have different abilities, which can cause problems.

Shristi
Shristi
Marketing Manager en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Review for BeyondTrust Remote Support

5,0 hace 11 meses

Comentarios: BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients.

Puntos a favor:

It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.

Puntos en contra:

Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.

Jim
Business Systems Analyst en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Bomgar - remote support tools

5,0 hace 4 años

Comentarios: Used for providing remote client support for individuals in remote offices, home office offices and remote travel. Also helped evaluate the product, train staff in using it and provision/manage department users prior to the product's expansion as a enterprise-wide support tool. Also part of management team that reviewed potential misuses of the tools.

Puntos a favor:

Ability to record and retain staff usage of product - for review and coaching as well as to ensure powerful tool like this was used within strict guidelines. Product also provided a one-tool to support multiple popular systems. Vendor also provided training for administration and use as part of the implementation.

Puntos en contra:

Too much for a small company, but worked well in large company settings where the number of staff using the tools were distributed across the organization and located in several different offices.