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Opiniones de abcoa Deal Pack

Sobre abcoa Deal Pack

Aborda problemas críticos para la correcta gestión de tu concesionario, empresa financiera o de gestión de piezas y reparaciones.

Descubre más sobre abcoa Deal Pack

Puntos a favor:

ABCoA's investment in the most up-to-date state, federal, and accounting rules and regulations improves compliance, allowing the company to focus on meeting it's customer needs confidently.

Puntos en contra:

A little slow to print a page but that is a very minor complaint.

Valoraciones de abcoa Deal Pack

Evaluación media

Facilidad de uso
4,6
Atención al cliente
5,0
Funcionalidades
4,6
Relación calidad-precio
4,6

Probabilidad de recomendación

9,2/10

abcoa Deal Pack tiene una valoración global de 4,8 estrellas sobre 5 según las 130 opiniones de usuarios de Capterra.

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Valoración del producto

Valoración del producto

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Mark
Mark
GM en EE. UU.
Usuario de Linkedin verificado
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Long time Deal Pack user

5,0 hace 5 años

Comentarios: We have been with Deal Pack since 2003 it would be impossible to run this show without them

Puntos a favor:

1) Reporting - the pre-made reports are great and if there is something that is not there you can pull any data out that you choose. 2) Intergrated accounting. Makes life easier 3) Collections - You can run a collection call route as many times as you like and in many different orders 4) Inventory - Buying a car and adding to your inventory could not be easier. It will also set up payables to either cut a check or to floor plan 5) quick deal - Selling a car and transferring it over to your finance company in a blink of an eye

Puntos en contra:

Drawing a blank, any time we have had an issue they are fast to react and fix it.

Respuesta de Advanced Business Computers of America

hace 5 años

Thank you!!

Daimon
Operations Manager en EE. UU.
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Value, Customizable and Excellent Customer Service

5,0 hace 3 años

Comentarios: Very positive. My dedicated rep is very responsive and if she is not available, other support reps are great too. Frequent customer engagement is something they do well. They continue to improve with new features and communicate what things have been released or are in the pipeline. Webinars for additional training are really good.

Puntos a favor:

Great value for the money. Looked at other multiple other software companies before selecting this one and their staff was the deciding factor. Their staff actually understand accounting principles so they know how to answer hard questions. They took the time to speak with our accountants before we even signed our contract to make sure we all understood how to proceed. We have very specific accounting practices our company follows and they were able to accommodate all of our requests. Text messaging and email capabilities really helped lower delinquency and engage customers more. Custom reports can be tailored to your specific needs.

Puntos en contra:

Can be a little clunky/buggy to start but support team always resolves any issues very quickly and often times preemptively.

Respuesta de Advanced Business Computers of America

hace 3 años

Thank you for your review, we hope to continue to earn your complete satisfaction everyday and support future business growth. ABCoA is dedicated to serving your business and we thank you for being a valued client!

Kevin
Owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Cost versus reward

3,0 hace 5 años

Puntos a favor:

Has more bells and whistles than you need

Puntos en contra:

Cost keeps rising with no real benefit. This is not a very user friendly system and the reports lack a lot

Respuesta de Advanced Business Computers of America

hace 3 años

We have issued three price increases in nearly 40 years. Deal Pack is updated weekly (at no charge) with new features, and as we strive to include many abilities within Deal Pack at no charge, certain ancillary features do have costs associated with them-for instance, many third-party companies charge fees we must pass along--but you only pay for what you need. Deal Pack Web is now available--it is accessed using Internet browser and provides a modern user interface. Deal Pack has over 500 turn-key reports built into the system. Deal Pack gives you the ability to export your data and build your own reports with as much detail as you wish to include, using Excel. The Deal Pack platform is entirely on the Cloud, which means no IT costs to you. We offer unlimited free training, along with webinars and user conferences; please give us a call to review how Deal Pack can benefit your business!

Irving
Owner en EE. UU.
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

BHPH Operation - our experience

4,0 hace 3 años

Comentarios: Frustrating at times, expensive for small businesses, but at the end of the day (with the help of Customer Support) it gets the job done. I feel the system could eventually get easy and intuitive for someone that is in it using it all the time. As with anything, it has its flaws, but overall it is a good tool to have at your disposal. The DMS programming is built on an older platform, so I feel it could benefit from an upgrade to a more intuitive and easy to use modern programming platform, but of course that could be a very expensive undertaking.

Puntos a favor:

Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well. The basic functions as selling, creating a deal, posting, printing, etc. are all fairly linear and easy to follow. Basic reports are also easy to find and generate. Accounting is seamless and tracks accurately.

Puntos en contra:

This software is not intuitive, nor is it easy to understand, pick up, follow, or figure out on your own. The accounting portion accurately keeps track of money movements, but it is not as easy to use as other accounting software in the market. Many options and reports are "buried" under different screens, so those you don't use often are easy to forget and hard to find. We often find ourselves contacting customer support to try and figure out how to do, run, or fix mistakes. Kudos to the customer support team for their awesome help, [SENSITIVE CONTENT HIDDEN], etc., are all experts, great communicators and really know how to navigate the system. With out them it would be impossible to figure out.

Respuesta de Advanced Business Computers of America

hace 3 años

We offer unlimited free training, along with webinars and user conferences; we are available at your convenience to review the features specifically beneficial to your business--just give us a call! Thank you for your review!

Kevin
Controller en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great software with best in class support.

5,0 hace 4 años

Puntos a favor:

We've been using DealPack for around 7 years and it's a great software. The primary reason we bought it was for the fully integrated accounting. Their support has been consistently excellent throughout the time we've been a customer. They're responsive and they always follow up. Best I've ever experienced. The reports are very customizable and provide tremendous flexibility.

Puntos en contra:

The current version has so many features that workflows can seem a little clunky.

Respuesta de Advanced Business Computers of America

hace 3 años

Please contact us so we can see what your current work flow is and make it easier for you!

DAVID
Sr. VP en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

User experience

5,0 hace 4 años

Comentarios: Deal Pack has helped us streamline and automate many processes that were manual in the past thus increasing productivity.

Puntos a favor:

We converted over 2 years ago and can say that we have never looked back and glad we made the change. Our previous software was retired and when we choose a replacement I looked for a company that had experience in our space and was willing to work with us to enhance our productivity and Deal Pack has certainly outperformed our expectations. They listen and care about your business and they want you to succeed. A great company and family!

Puntos en contra:

The only this I would like to see is the expansion of the screen to accomodate newer larger displays

Respuesta de Advanced Business Computers of America

hace 4 años

Thank you!!

Jessica
President en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Deal Pack had all of the features we were looking for.

5,0 hace 4 años

Comentarios: If you are looking for an all in one software this one can do it. Also, their customer service is exceptional! They are all very friendly and extremely knowledgeable.

Puntos a favor:

We are a BHPH business that also has a service department. We were wanting software that could integrate accounting, sales, finance and service. We found it with DealPack.

Puntos en contra:

It is a very complex software, because of all of the features there are several aspects of the software to learn. I only mention it as a con because it really can do it all, you just have to put the time in to learn it.

Respuesta de Advanced Business Computers of America

hace 3 años

Thank you so very much for your review! We offer unlimited free training, along with webinars, and user conferences; we are available at your convenience to review those features specifically beneficial to your business. Give us a call; we are here to help!

Matt
Chief Financial Officer en EE. UU.
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Worry Free Loan Servicing and Accounting

5,0 hace 3 años

Comentarios: Our experience has been stellar. From the first day we toured the facility and went through the demo to literally this morning's communication on a report modification, the experience has been positive and productive. Plus, the ability to have all of the data our auditors need in a format that involves very little time to accumulate has been a tremendous efficiency bonus.

Puntos a favor:

1. Handles all the blocking and tackling as expected; 2. Handles some more complicated items others can't handle; 3. Nice backend accounting, receivables and payables modules means not having to link up to a separate accounting software; 4. Knowledgeable and friendly support team.

Puntos en contra:

1. Would like a little more flexibility to create reports. While it is possible to create a million different reports, the ability to then filter those column selections prior to running the report would save time in processing and yield the exact information requested without further modification.

Respuesta de Advanced Business Computers of America

hace 3 años

Your success specialist would be happy to show you how to filter down your reports. Thank you very much for your review!

Sandra
Controller en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Satisfied customer

5,0 hace 2 años

Comentarios: I have been in the auto industry for over 20 years. I have used several different accounting systems and deal pack is one of the best.

Puntos a favor:

I like that o am able to navigate easily and produce quick results.

Puntos en contra:

I have no complaints about the software.

Respuesta de Advanced Business Computers of America

hace 2 años

Thank you for your review! We appreciate it!

Mike
Accountant en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Accounting dept. review

5,0 hace 2 años

Comentarios: Excellent product and excellent customer service

Puntos a favor:

Executions and functions calculated automatically

Puntos en contra:

Cannot correct errors very easily. I would love to see a "delete" transaction function or be able to modify a transaction (other than the date).

Respuesta de Advanced Business Computers of America

hace 2 años

We appreciate your input!

Bassim
Owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Don't waste your time and money elsewhere!

5,0 hace 5 años

Comentarios: Deal Pack has simplified our day-to-day operations immensely. I am so pleased with the software and the structure it has provided for us. Best experience I have had so far with any software company!

Puntos a favor:

Prior to Deal Pack, I had never come across a software that truly covers, from beginning to end, the life of the loan. From Origination, underwriting and scoring, to processing and servicing the loan and all the way to accounting. I am so impressed with all the features this software has to offer, from the scoring and forms, to the emailing and text message features, Deal Pack truly does it all! I have unfortunately been put through the wringer with other software's; over-promises and under deliveries. I did not have to go through that with Deal Pack at all. They made it very simple and easy for me to make the transition. Everyone at the company was very pleasant to work with; very helpful and super knowledgeable. I am so happy I made the switch to Deal Pack.

Puntos en contra:

As with any system transition, there is some pain when having to undergoing a major conversion. However, I have to say that Hope and her team were incredible. I had a great experience working from them; they handled some of the most difficult tasks and made it very efficient because they just know what they are doing. Simply the best experience I have had thus far with any software conversion and no cons whatsoever!

Respuesta de Advanced Business Computers of America

hace 5 años

Thank you Bassim!!!

Chad
Fractional CFO / Consultant en EE. UU.
Automoción, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

One of the Best

5,0 hace 3 años

Comentarios: My overall experience with Deal Pack as been positive. The system and data produced is reliable. The customer support is friendly and gets any issue resolved quickly.

Puntos a favor:

I like Deal Pack for 4 reasons. First, all the tools needed to run and manage a dealership are built into the DMS. Second, easy to run, reliable standard reports with the ability to customize to your desired format if needed. Third, it has integrated, real-time accounting. Forth, it has integrated real-time accounting. Yes integrated accounting is something most dealers under estimate the need for.

Puntos en contra:

I currently do not have anything negative to say about Deal Pack.

Respuesta de Advanced Business Computers of America

hace 3 años

Thank you very much for your review!

Holly
Corporate Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ideal's Review

5,0 hace 4 años

Puntos a favor:

I have used many different software systems over the years, but this system is one of the most user friendly systems and easy to train employees to use.

Puntos en contra:

At times changes are made to the system to help one customer but in the process can take away something that you use. However; customer service is very easy to work with, and they are willing to correct it.

Respuesta de Advanced Business Computers of America

hace 3 años

Deal Pack is updated weekly (at no charge) with new features. We try to never take away any feature that is used; if a new feature impacts an existing feature, or if for any reason something that you used changed, please contact us and we will correct it!

Amy
Controller en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best Software for Buy Here-Pay Here Dealers

5,0 hace 2 años

Comentarios: This company is continually trying to make it's products better and they have excellent customer service. They will try to accommodate any request you make, are completely efficient, and always friendly.

Puntos a favor:

Deal Pack software is easy to use, easy to learn, has features for all aspects of the business, and the customer service is excellent.

Puntos en contra:

I would say the thing I like lease about the software is the cost, but you get what you pay for, and that's why I am still with the company after almost 10 years. This software will never fail or let you down.

Respuesta de Advanced Business Computers of America

hace 2 años

Thank you for your review!!

Anders
COO / CFO en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Full integration for BHPH

5,0 hace 3 años

Comentarios: Customer service is outstanding

Puntos a favor:

Can handle all aspects of running a BHPH company

Puntos en contra:

Service Center module is not as advanced as specialized service center software packages, but it is integrated.

Respuesta de Advanced Business Computers of America

hace 3 años

Thank you for your review! We are updating weekly with new features, please contact us so we can hear what areas can be improved upon. We strive to be the best software for your business--providing service and value that far exceeds cost.

Clayton
OWNER en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

20 year user and couldnt be happier. The product, and the team rock!

5,0 hace 2 años

Comentarios: The team is top notch, and for 20 years we have been extremely happy. We spread the word constantly. We are not a BHPH but if you are, and dont have this product.... you're making a big mistake!

Puntos a favor:

The accounting is incredible... although we no longer use the fni portion on a regular basis, we once did and it is capable.

Puntos en contra:

it would be nice to have a service department option

Respuesta de Advanced Business Computers of America

hace 2 años

Thank you for the review!! We do have a Service & Parts Module, so please call or email me and we can schedule a demo!

Patty
Controller en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product

5,0 hace 2 años

Comentarios: Has been easy to get support when needed

Puntos a favor:

The collection piece and the accounting controls

Puntos en contra:

We would like to see Deal Pack integrate with our ETR program which is DLRDMV. That would make the billing out of customers a one step process because it would give them their TOP at the same time.

Respuesta de Advanced Business Computers of America

hace 2 años

Thank you for that information!

Melanie
Operations en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Deal Pack Review

5,0 hace 3 años

Comentarios: That we can keep it all in one spot instead of all different spread sheets

Puntos a favor:

The help of the staff whenever I have questions or need help

Puntos en contra:

When looking for a check from the past you can't just click on the check on the GL screen to see all the info of the check

Respuesta de Advanced Business Computers of America

hace 3 años

Thank you for your review!! You can go into the VIEW GL and enter the check # in the "source field" and click view or in the GL>AP check you can click the detail check register and see all the details of the check. We will be happy to show you both methods, just give us a call!

Russell
General Manager en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

abcoa Deal Pack Review

5,0 hace 5 años

Comentarios: Overall it is good. I still resent having to have paid for an entire year upon enrollment. I can see the marketing strategy as it locks in a dealership. However, the idea that if after 3 or 4 months I did not think it best, I have made a significant investment and must stay. Again, the best part of dealing with abcoa is our customer service rep.

Puntos a favor:

The best thing about the software is my customer support representative. I really do not know how we could have gotten to this point without him. He is extremely knowledgeable and very patient. I never feel rushed with him and he works to be a problem solver.

Puntos en contra:

There are some functions that could be a little simpler such as taking an auto out of inventory. That is much too long a process.

Respuesta de Advanced Business Computers of America

hace 5 años

Thank you! Please call in to your support rep and have them take you thru adding a vehicle into inventory again! You will be surprised :)

Gina
Accounts Payable en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

DealPack Review

5,0 hace 4 años

Comentarios: Deal Pack's customer service is always so great! You guys are always so quick to answer any questions or fix any issues that I have. I truly appreciate when one person is not available to speak to, that there is someone else who is just as knowledgeable and happy to help. I am one happy DealPack user.

Puntos a favor:

How easy it is to use. The software is very user friendly.

Puntos en contra:

I have no issues with this software. If there is ever an issue, the DealPack team is always on top of it and is fixed right away.

Respuesta de Advanced Business Computers of America

hace 4 años

Thank you very much!!

Chris
Owner en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good Software

5,0 hace 3 años

Comentarios: Excellent customer service

Puntos a favor:

Deal Pack is a stable product and is easy to use.

Puntos en contra:

The software is not as eye-appealing as I would like it to be.

Respuesta de Advanced Business Computers of America

hace 3 años

Good Morning Chris! Thank you for the wonderful review! Please schedule a demo of our Deal Pack Web to see our uplifted Deal Pack..I think it qualifies as "eye-appealing". We have a webinar scheduled in December, I'll send you an email of what day and time. If you would like to see sooner, just call your Success Specialist and he/she will be happy to show you!

Gayla
CONTROLLER en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

great service for the price

5,0 hace 2 años

Comentarios: 8/10 somethings I don't like but I also use Reynolds and Reynolds and have used it for 9+ years so I may be bias.

Puntos a favor:

easy to operate, AMAZING customer service. I call often and always get wonderful service.

Puntos en contra:

Not have controlled accounts. Like Taxes paid by our customers. Id like it to be controlled so i can pull up a stock number and see what that customer has paid towards their sales tax.

Respuesta de Advanced Business Computers of America

hace 2 años

Thank you for your review!

Denis
GM en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very user friendly

5,0 hace 2 años

Comentarios: Overall experience has been very satisfying. The help team has been amazing to work with and always help me find the answer to my problem.

Puntos a favor:

I had no accounting, book keeping, etc experience and this was very easy to learn the program.

Puntos en contra:

There are some custom reports we can't run and there would be extra cost to have them implemented.

Respuesta de Advanced Business Computers of America

hace 2 años

Thank you for your review! We appreciate your input!

Tiffany
Account Manager en EE. UU.
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Customer Service

5,0 hace 4 años

Comentarios: I find Deal Pack to be awesome very easy to use

Puntos a favor:

If I made a mistake and I call customer service they always help and teach me something new.

Puntos en contra:

I wish when building a que that my dead account wouldn’t receive a text only the current one could.

Respuesta de Advanced Business Computers of America

hace 3 años

We can enable you to never text Paid Off, Charged Off or Repo Accounts--assuming that is what the "dead accounts" are. Just give us a call and we will be happy to show you!

Kristin
Kristin
Director of Operations en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My rep is always very helpful and the tutorials are easy to access and read

4,0 hace 6 años

Comentarios: ease of use, customization

Puntos a favor:

It is very user friendly for it's basic functions and they are usually very quick to offer customizations if necessary

Puntos en contra:

Other reps are not usually as helpful as she is so it's difficult if she's not available. Also some of the collections reports/ques and module features are a little complicated and hard to explain to new employees

Respuesta de Advanced Business Computers of America

hace 6 años

Thank you Kristin! We are here to help!