Opiniones de MyStudentsProgress.com

Great software program

Comentarios: We have been able to increase the communication with parents in terms of viewing grades and assignments online. Being a web-based platform has made it more accessible and reliable for our teachers as they enter their grades and assignments. They love how easy it is to use!

Puntos a favor:

I love how many things you can do with MSP. From grading, to attendance, calendar, emailing, reports, they cover it all.

Puntos en contra:

The only thing I wish they had was a lesson plan module. We have to use an outside program, and it would be easier to just have it integrated into MSP. But I understand they are working on that!

Great technical support for product that gets the job done

Comentarios: Our overall experience with MSP has been good. We at the school have pretty reasonable expectations that changing a School Management platform is never easy, but what is making the difference for us is that technical support has been very responsive.

Puntos a favor:

This is one of the more affordable solutions we found for our school. The customization for our report cards and transcripts was excellent. Custom demographics was also a nice addition as we can make a student's profile data contain fields that are specific to our needs. It's best quality is the account manager\technical support they provide. Any question I have is answered extremely fast and the answers are well thought out. This has been invaluable to us, since our school setup is somewhat unique. It has been a huge relief to us.

Puntos en contra:

There are some fit and finish issues that I imagine will be worked out in time. For example, a label for a text field might be off center with the text field itself. The user interface might not be making the best use of some of the space. Sorting through classes can be time consuming as some fields will not sort alphabetically, but some fields do. The service had a couple brief outages, but those have been resolved as of late.

As a unique private charter school we are finding MSP not as adaptable to our needs as hoped.

Puntos a favor:

Customer Service: It has been most useful to have a representative assigned to our school who knows our idiosyncrasies. Although we cannot readily reach her by phone, she responds to emails very quickly and addresses issues in a timely manner. Training sessions/webinars are individualized and very helpful. Our representative has gone "above and beyond" expectations to make sure our questions are answered. Assignments and Grade book: Our teachers are very happy with the ease of inputting assignments and grades, as well as with associated features.

Puntos en contra:

Templates: Report card and transcript templates are very inflexible. The software limitations on how grades are displayed on report cards was not fully explained prior to our sample report card submission, after which we were "stuck" with templates that did not work well for us. Transcripts need to be able to show more than four years. The MSP templates do not allow for this. Attendance: MSP is unable to track attendance by minutes missed, as required by Ohio law. No school scheduling or business office modules.

Easy for Admins. Not so Easy for Users

Comentarios: It is easy to manage student information and new features are being added all the time. The support is outstanding and responsive.

Puntos a favor:

Setting things up and getting them working is a breeze. The structure of things in the database seems well planned and things mesh well. The support I receive whenever I call or email is outstanding.

Puntos en contra:

It isn't so easy for users to get signed in for the first time and even then, aside from the documentation, it isn't easy for them to use. This is especially true for the not digitally literate users. This includes mostly parents, but also a couple older teachers and our principal.

Excellent Customer Support

Puntos a favor:

[SENSITIVE CONTENT HIDDEN] from MSP has provided excellent support, from training to trouble-shooting. She is always quick to respond to our inquiries, and she helps explain solutions with patience and kindness. Our school has a unique schedule and many specific needs that are not typical of a K-12 school. She has helped customize MSP to suit our needs.

Puntos en contra:

The software is not very intuitive in design and navigation. We have needed support to be able to understand it and make it work for us. Thankfully, the support is great.

Superior Customer Service

Comentarios: We are currently solving the problem of a complicated, outdated billing system involving checks and partial payments coming from many different sources. MSP is helping us streamline our billing system to one platform. Parents are already very grateful for the change and finding it easy to use. They can pay for lunch, fees, and tuition, all in one place while easily seeing what they still owe and keep records of what they have paid.

Puntos a favor:

MSP is a very intuitive school management system. I find that teachers and parents with technology comfort levels that vary widely all have an easy time navigating the functions of MSP. Very rarely does the system glitch, run slowly, or yield unexpected or undesired results. The teachers in our school use it for attendance, lunch, grading, reports, contacting families, monitoring student data, running reports, and more, with very few issues. On the occasion that we do have a question, our customer service representative gets back to us immediately with a solution, suggestion, or at the very least an assurance that the problem is being investigated. Lately, we have been using the new payment module function of MSP, and have had many questions, requests, and need for troubleshooting because we are new to the program. Our customer service representative responds quickly to many questions and requests each day, and has even organized lengthy phone/screen-sharing meetings with us to more efficiently and effectively help us use the system. I could not be more grateful for the customer service and attention to detail.

Puntos en contra:

There is very little I dislike about MSP. Now that the payment module is in place and MSP is working to customize it to client needs, MSP suits almost every logistical need we have in regards to student management.

User-friendly interface that delivers excellent online navigating experience, anytime and anywhere!

Comentarios: MyStudentsProgress not just solves my record keeping problems but it provides solutions that empower me as a teacher.

Puntos a favor:

This software seemingly provides functionalities beyond my expectations because its features are what every end-user wants especially in the education set-up. As a teacher and end-user, it lessens my task as in terms of monitoring the attendance report, students' lunch time, real-time updating of students' grades, printing reports and demographics of each student. In just a mouse click I can easily monitor each student data and generate reports with little or no downtime at all. I also believe that the best feature of this web application is that the customer support is at its best. Whenever there are issues on the use and glitches of the application, the customer support provides an immediate feedback.

Puntos en contra:

This system is near to perfection because every feature was designed properly but hopefully it will become customizable depending on the information needs of each institution.

Good for anyone tracking student data, not just schools

Puntos a favor:

Our company is not a school but we manage and take care of many students from multiple schools. Being able to have their photos, demographics, and key info available with any web browser and to be able to print customized reports and lists is very helpful with organizing programs and activities. We might need to see data on seniors living at one of our locations attending a particular school, and in a few seconds there it is.

Puntos en contra:

Since the software assumes data from one school will be entered, the data entry work-around for putting in grades from 5 to 8 schools was on the tedious side but it was still possible.

Great software

Puntos a favor:

I love the number of modules in this program! Everything you need in one place.

Puntos en contra:

At first, it's hard to maneuver, but when you get the hang of the system, it's easy.

MSP is very end user friendly. It is all that our school needed for a information management system.

Puntos a favor:

What I love most about the software is that it is a all in one informational management system that allows me to maintain all student records, I love the professional training provided for our administrative team and teaching staff. Our account representative is very professional, knowledgeable, and patient. She worked with me to ensure that our school was on-boarded properly, handling any questions or concerns in a very efficient and caring manner. Once on-boarded (fully setup), she remained in contact to ensure that all was well. If there are any questions or concerns, we can reach out to her via phone or email. Her response time is almost immediate. That alone has been such an added bonus.

Puntos en contra:

There are some features that I would like to see added to streamline a few of the courses and attendance processes.

Outstanding, Lightning-Speed Customer Support

Comentarios: MSP has streamlined many of the administrative tasks for daily school life. The customer service (we email the rep at MSP) has been incredible. We hear back so quickly that we're almost never waiting on an answer to solve a problem. We also receive a quick, clear answer when MSP simply does not have a function we would ideally want, which is very useful. I'd rather know that something is simply unavailable than hear equivocation or potential workarounds that don't actually do the same function.

Puntos a favor:

Ability to search student profiles quickly; centralized location for parents to update their own info and find all the necessary forms

Puntos en contra:

Cumbersome and not intuitive AT FIRST, but after exploring a bit, it becomes much easier to navigate; steep learning curve for newcomers, faculty and parents alike; difficult to provide troubleshooting advice to parents without having gone through the process of registering as a parent

I was thrown into the admin role in MSP. It does everything you need to do, once you learn how.

Puntos a favor:

Customer support really is there to help you whenever you need it. The software does everything you need, you just need to know how. Once you learn, everyday tasks are easy and quick.

Puntos en contra:

Sometimes, it was a lot of clicking. And sometimes (for me) it was counterintuitive. The standards based report cards, as far as I understand it, were not friendly to our K-2 teachers. But this could have been just our understanding of it.

customer support good. basically does what we need

Comentarios: attendance and report cards

Puntos a favor:

*it's ok. get's us by with what we need. our attendance, and report cards modules are used........

Puntos en contra:

basically need to learn everything on your own and the little manuals aren't much help. That is my biggest complaint. need to leave email for question and then wait for call back. The reports are terrible and I have yet to figure out the directory!

My Students Progress training seminar

Comentarios: Hi
Cody gave me a very detailed training in the "create reports"
section of the MSP module. It was so helpful to see the different means of emailing, creating reports and how to run the attendance for this school year using create reports refresh.

Puntos a favor:

The convenience of looking up information and easy access to reports.

Puntos en contra:

To remember to use reports and not lists as the lists are not updated when updates are applied through search.

My Student Progress review

Comentarios: My overall experience with My Student Progress was good once I was use to running and creating all the different reports for the Archdioceses.

Puntos a favor:

It had more versatile ways to run reports and labels

Puntos en contra:

It took to many steps to complete one task.

As a recent user of MSP (within the last four years) my experience has been nothing but positive.

Puntos a favor:

The accessibility and ease of navigation between modules. The customer service is Top Notch! I'm most impressed with the prompt response from the support team.

Puntos en contra:

the time it takes to send to a communication when sending to over 400 people. Not being able to use other modules when sending an email.

MSP has great customer support.

Puntos a favor:

MSP is very user friendly. It's cost effective. I've experienced great customer support. Anytime I need clarification on a feature I can access the user manuals.

Puntos en contra:

Would like to see a feature that can be used by development. Some kind of database for alumnae. A database for donors.

MSP has been wonderful for our school! Your support group is outstanding!

Comentarios: The support group and ease of use have made our lives easier to cope everyday duties!

Puntos a favor:

I feel the ease of user - ability is the greatest asset to this software. We use the program daily to administer everything from absences to Hot lunches. We find it very easy to move around in the program.

Great Program

Comentarios: Our representative is fantastic. She is always prompt with her responses and always has a great attitude. No matter how many times I call her!

Puntos a favor:

A lot of versatility and easy access to information

Puntos en contra:

A little confusing when you first start out.

Customer Service is Key

Puntos a favor:

The customer service is top notch and they have quickly resolved any issue that has come up this school year.

Puntos en contra:

Some of the issues have been difficult to navigate without customer support. It would be nice to be able to customize without relying on a team behind the scenes. I do appreciate, though, the efficiency of the MSP team in addressing our issues.

Customer Support is quick to respond to any questions or issues we have.

Puntos a favor:

We are able to design our own reporting system that best meets our needs for a student management system.

Puntos en contra:

There aren't always options for mass changes. Manual changes that are sometimes requires are time-consuming.

Excellent Customer Service

Puntos a favor:

I especially like that the company is responsive to my needs as an individual client.

Puntos en contra:

The interface could be updated for a more modern feel and ease of navigation

MSP Review

Comentarios: I have found that the customer support is what really sells the software. If I don't know how to do something or need help navigating I am able to contact our customer support rep and get my answer. The personal attention received is wonderful.

Puntos a favor:

I like all the versatility of the program.

Puntos en contra:

I do not use all of the functions to there full potential.

User Friendly

Puntos a favor:

The software is user-friendly, and makes my job of recording grades a whole lot easier!

Puntos en contra:

All is good, so I have no cons to report.

MSP

Puntos a favor:

For the most part, the program is easy to use.

Puntos en contra:

You can not hit enter and automatically go to the next student.