ShopKeep

Por ShopKeep By Lightspeed

¿Qué es ShopKeep?

ShopKeep By Lightspeed exists to give independent business owners the tools they need to thrive in the modern world.

Información sobre ShopKeep

ShopKeep By Lightspeed

https://www.shopkeep.com

Fundada en 2010

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Resumen de precios de ShopKeep

ShopKeep no está disponible en versión gratuita.


Versión gratuita

No

ShopKeep: implementación y asistencia

Asistencia

  • E-mail/Help Desk
  • Preguntas frecuentes/foro
  • Base de conocimientos
  • Asistencia telefónica
  • 24/7 (asistencia directa)
  • Chat

Implementación

  • Cloud, SaaS, Web

Formación

  • En línea en directo
  • Webinars
  • Vídeos

Opiniones de ShopKeep

Todas las opiniones

Calificación general

3,4/5

Evaluación media

Facilidad de uso 3,8
Atención al cliente 3,2
Funcionalidades 3,3
Relación calidad-precio 3,1

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Eric G.
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 25/8/2016

"Ease of use"

Comentarios: This program is very easy to setup, I use this for a helicopter flight school and helps to make us paperless, receipts are easy to email and it gives us the ability to send out emails and newsletters to our customers

Puntos a favor: Any iPad turns into a register that makes things simple and takes away the need for a calculator!

Contras: Wish it would download each transaction to quick books!

  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 25/8/2016
Charleen C.
Owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 9/1/2020

"Cost of Goods Sold not included in Quickbooks Integration"

Comentarios: Overall, it has been good except for the QuickBooks Integration.

Puntos a favor: I like how easy it is to use and for anyone to learn. I also like how quickly it updates information from Backoffice to the iPad.

Contras: We've been using ShopKeep for 5 years now. During those 5 years, we've been using a third party app called Shogo that would take our sales, including Cost of Goods Sold (COGS) from ShopKeep and post it into QuickBooks. I have recently upgraded my plan because ShopKeep now integrates directly with QuickBooks, and I had dropped Shogo. Huge mistake! ShopKeep does not have COGS mapped to QuickBooks. That's like washing your hair without shampoo. For every sale, cost of goods sold needs to be booked at the same time or your profit margins are off. I find it ridiculous that they didn't think to include it as part of the integration. So if you want Cost of Goods Sold posted into QuickBooks you will have to manually do a journal entry.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 9/1/2020
Zephyr V.
Entrepreneur
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 10/4/2021

"Perfect for a small business"

Comentarios: I used Shopkeep mainly to sell homemade goods at my local farmer's market. Other than experiencing a few glitches, Shopkeep worked great for me and was perfect for my small business. I would recommend it to others.

Puntos a favor: Shopkeep is perfect for a small business. It's simple and straightforward to use. It has nice analytics and sales report features to keep track of your sales. Also, the free version provides you with a lot of great features. The credit card reader always worked fine for me and I never encountered any issues with it, unlike some other POS services I've tried. It's also nice that it's compatible with both Apple and Android.

Contras: There are not a lot of advanced features on Shopkeep. If you're looking for something with a lot of customization and options then Shopkeep probably isn't the best product for you. I also experienced a few glitches with the system itself which turned out to be a hassle to try and solve.

  • Fuente de la reseña 
  • Publicado el 10/4/2021
Sophie L.
Owner
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    3 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    1 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 29/7/2020

"Terrible experience"

Comentarios: My online business is critical to me and I felt I was not provided with enough options and information to switch my online payment options. Only if I knew Shopkeep payments are not available in Canada, I would have had more time to look for and prepare for the changes. I decided to walk away from Shopkeep and find something else that would provide POS and e-commerce system without this trouble. I requested to have a full refund of my Shopkeep e-commerce system (last 2 months payments) and also opt me out of POS subscription. The Shopkeep agent declined and said their policy won't allow any refund. I feel my business is not valued. Their business decision to remove the existing payment method is certainly affecting my business and they are not willing to accommodate for causing such inconvenience. Now I'm left with a website with no payment options for my customers until I set up a new website. If anyone is looking for a simple way to set up online ordering system, DO NOT WASTE YOUR TIME AND MONEY. I would recommend Ecwid that would provide exactly the same service at a cheaper plan.

Puntos a favor: Easy to use . Set up was not too difficult although it took some time to figure out other functionality. Once it is set up, it is easy and simple. Good for small business.

Contras: I was perfectly happy with Shopkeep until when I found out that Shopkeep e-commerce is removing existing online payment method, Stripe, which was a major payment gateway for my online business. They recommended adding their own Shopkeep payments instead at 3.5% (Strip was 2.9%). I wasn't happy but I assumed I didn't have a choice. I decided to wait until the last minute and make the switch. When I tried to opt in for Shopkeep payments yesterday, the error message came up so I called the support and found out Shopkeep payment method is not available in Canada! That was not stated in their email clearly. I started to look for other payment options such as Clover and Authorize.net. I was advised by Shopkeep agent that I had to call my merchant company to set up Authroize.net. When I called my merchant agent at First Data, they told me the service is not available and that they are not trained to provide assistance with Authorize.net. I called Shopkeep support back today to get advice. They insisted that I speak with First Data again. Another option suggested is to set up my website again with other e-commerce platform (Ecwid?) from scratch. That will make me spend days to upload a menu, pictures, modifiers and etc. I was stressed with my situation as I don't have time to do all that work while I'm working with the minimum number of staff due to Covid-19.

Respuesta de proveedores

por ShopKeep el 5/8/2020

Hi Sophie,
Thank you so much for reaching out to us. We take every review seriously and have forwarded your feedback to the appropriate teams. We've also issued a refund to your account for your ecommerce subscription. If you have any other questions or comments, please let us know.
Thank you,
The ShopKeep Team.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 29/7/2020
Michael M.
Owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 20/8/2019

"Shopkeep for Small Business"

Puntos a favor: The ShopKeep program is easy to use on an iPad. It is useful in a retail store but with small inventory.

Contras: The interface to set up inventory is time consuming if individual items are not added via a file upload. Even when set up, multiple screens are required to set up brands, sizes, and flavors. Need to use a scanner for easy, fast, and effective pos checkouts.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 20/8/2019