eMaint CMMS

Jose munguia

Comentarios: Buena, solo mejoraria algunos aspectos

Puntos a favor:

Puedes realizar programaciones y proyecciones con una sola programación

Puntos en contra:

Configurar y agrupar las actividades no es algo sencillo de realizar

Excelente herramienta para gestionar tus mantenimientos

Comentarios: Es una excelente herramienta para gestionar todos los mantenimientos, y llevar el control de todo lo que sucede con la infraestructura

Puntos a favor:

Es muy amigable con el usuario, la herramienta es muy fácil de usar y muy intuitiva

Puntos en contra:

Me gustaria que se mejorara la interacción con los planos interactivos.

eMaint Review

Puntos a favor:

Easily interchange between searches and able to apply filters and create unique reports

Puntos en contra:

Some times takes too long to generate the report needed

Maintenance software for Absolute Energy

Comentarios: We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Puntos a favor:

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

Puntos en contra:

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.

Very frustrating experience

Comentarios: During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

Puntos a favor:

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Puntos en contra:

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.