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¿Qué es Neon CRM?

NeonCRM es un conjunto de software sin fines de lucro y basado en la nube que proporciona herramientas creadas para brindar asistencia para el buen trabajo que llevan a cabo las organizaciones sin fines de lucro. Más allá del tamaño o del sector, esta solución de CRM (gestión de las relaciones con los clientes, por sus siglas en inglés) para organizaciones sin fines de lucro ayuda a miles de organizaciones y asociaciones a interactuar con donantes, gestionar membresías, planificar eventos, hacer un seguimiento de los voluntarios y mucho más.

Neon está desarrollada por y para personas que dirigen organizaciones sin fines de lucro y se integra fácilmente con las herramientas más populares del sector, como las siguientes: QuickBooks, Constant Contact, MailChimp y más.

¿Quién usa Neon CRM?

NeonCRM fue creada para ser una de las soluciones de recaudación de fondos integrada más potentes del mercado. NeonCRM está destinada a organizaciones sin fines de lucro de todos los tamaños, desde pequeños grupos comunitarios locales hasta grandes organizaciones nacionales.

Neon CRM Software - 1
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Neon CRM Software - 3
Neon CRM Software - 4
Neon CRM Software - 5

¿Tienes dudas sobre Neon CRM? Compara con una alternativa popular

Neon CRM

Neon CRM

4,4 (543)
99,00 US$
mes
Versión gratuita
Prueba gratuita
111
26
4,1 (543)
4,3 (543)
4,3 (543)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
25,00 US$
mes
Versión gratuita
Prueba gratuita
194
26
4,0 (18.308)
4,0 (18.308)
4,1 (18.308)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Neon CRM

Evaluación media

General
4,4
Facilidad de uso
4,1
Atención al cliente
4,3
Funcionalidades
4,2
Relación calidad-precio
4,3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
47%
4
42%
3
8%
2
3%
1
1%
Julie
Julie
Director of Development en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

User Friendly

5,0 hace 7 meses

Puntos a favor:

I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.

Puntos en contra:

It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.

Respuesta de Neon One

hace 7 meses

Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!

Hayley
Marketing & Development Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Simple and Straightforward

4,0 hace 7 meses

Comentarios: Overall, Neon CRM is a great product for the cost. As a smaller nonprofit, most of our budget goes directly back into youth programs.

Puntos a favor:

Neon CRM is a simple, straightforward tool. It's easy to use and there are a lot of resources and tools to help onboard new users. It's cost-effective for our nonprofit and enables us to track donors, volunteers, and donations in one place.

Puntos en contra:

A feature that could be improved at our subscription level is the ability to automate workflows. As it is, we have to manually pull reports to see if donors need to be contacted, moved along the pipeline, etc. It would be a huge improvement if Neon CRM offered a budget friendly alternative that enabled us to set contact on a pipeline and receive reminders when it's time to move them along.

Respuesta de Neon One

hace 6 meses

Hey Hayley, we appreciate your thoughtful review! Sounds like things are going well for your org, that's awesome to hear! Thanks again for taking the time to share your thoughts :)

Megan
Chief Philanthropy Officer en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión
Fuente: SoftwareAdvice

Disappointing and Financially Irresponsible.

3,0 hace 4 años

Comentarios: I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports. The system tracks memberships and donations and soft credits. If you wanted to take a quick snapshot of all monies that have come into your agency between those fields it doesn't have a place that it's all collected, it's broken out in separate categories. In general the system is pretty and appears to have nice capabilities. If Neon was honest from the beginning we could have gone with a cheaper option and found something that works for our agency. Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't. Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product.

Puntos a favor:

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship. They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities. Some of them being: sent emails tracking, workflows, advanced searches, donation page is great, and having the ability to personalize the system to the user. The account profiles are user friendly and intuitive.

Puntos en contra:

This is a tough area. Fundamentally we struggle daily with reporting and customer service. We track our volunteers and our donors (often times they are one in the same) and we are unable to pull any data on volunteer hours in a month - it's only tracked in a month period and gives you a lump sum of hours. In general output information to pull data on is limited. Often times when we have questions or need help we will reach out to support and are simply just sent links to the support pages. Which by the time we've reached out we have already read those. Additionally we were excited about the chat function. The chat function only works when they have staff 'on', which is not often. I look daily and I've managed to chat with someone twice only in 6 months time. Support staff have poor attitudes and don't meet the need for help. When we were looking to purchase new software we specifically had needs for volunteers and donors. We were told the system would meet our needs - it does not. Now we are stuck going back to using excel spreadsheets and doing double work and unable to rely on a database that we pay for the top of the line features.

Maya
Executive Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Beginner Picking Up from Prior Admins

4,0 hace 4 meses

Comentarios: Overwhelmed. I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty doing so and thus get distracted when I am going through training processes so I feel I am not retaining the info I'm reading/watching.

Puntos a favor:

I can see the potential of it being very effective in our organization but again, having a hard time locating implementation documents a prior administration set up or where things were left off.

Puntos en contra:

The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am constantly trying to remember where I to restart when I am able to revisit the trainings. There also seems to be lots of the same training info in different places so I get confused as to what or where to go next. Also having a hard time trying to figure out how to use all relevant features without using Neon Pay for any of them. (Due to our org having to use our fiscal agent's financial processing system, Stripe.)

Respuesta de Neon One

hace 4 meses

Hey Maya, appreciate your thoughtful review! We know how difficult it must be to be a one person team. Balancing your time with the plethora of tasks and duties and still trying to move your mission forward is one of the hardest things to do, and Neon CRM's goal is to make that easier. I'm glad you've been able to find some value out of Neon One Academy. If you haven't already, I'd suggest enrolling in the orientation course (https://academy.neonone.com/page/neon-crm-orientation). Another resource that could be fruitful for you is our open office hours. you can pop int a zoom room with our consulting team to get your questions answered in real time (https://academy.neonone.com/page/neon-crm-live-trainings). Alternatively, we do offer live chat and phone support for a small monthly fee, as well as extended training hours. I'm confident that once you get a grasp of the platform, it will make a world of difference for your prioritization and efficiency.

Kieran
Executive Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Best Customer Service and Ease of Admin Stress

5,0 hace 7 meses

Comentarios: Amazing and have recomended them to most non profits researching for a new crm.

Puntos a favor:

The customer service is what made the decision easiest for us. Responsive and listens to every concern.Administrative heachaces are lessened with automation. The CRM integrates with many programs to reduce user entry errors on the backend.

Puntos en contra:

events management still needs work (9/6/23). While It is great to use and get a complete picture of the constituent, the actual designing and then the signup pages fro events is cumbersome without help.

Respuesta de Neon One

hace 7 meses

Hey Kieran, Thank you so much for this glowing review! We are thrilled that your experience has been positive and that Neon CRM has helped you and your team in so many ways. Thanks again!