¿Quién utiliza este software?

Web Hosting Companies, Ecommerce Business, Online Business, Software Companies, Support Industry, Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter


Valoración media

25 reseñas
  • 5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $7/mes
  • Pricing Details
    Starts from $7 per mo per staff agent..
  • Versión gratuita
  • Implementación
    Cloud, SaaS, Web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En persona
    En directo en línea
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Vision Helpdesk
  • https://www.visionhelpdesk.com/
  • Fundada en 2007

Información sobre este software

Vision Helpdesk offers Customer Service Software Tools -

1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM Help Desk)

Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

Vision Helpdesk is trusted by 8000 plus companies across the globe.


Vision Helpdesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • IT Asset Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Remote Access/Control
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Workflow Configuration
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

Últimas reseñas disponibles sobre Vision Helpdesk

Traducción realizada automáticamente. Mostrar la reseña original

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: Overall We Highly Recommend Vision Helpdesk!!

Puntos a favor: They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Puntos en contra: Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Traducción realizada automáticamente. Mostrar la reseña original

VHD tool & team has been instrumental for one of our significant client business.

5/5
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Puntos a favor: Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.

Puntos en contra: some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.