---
description: ¿Qué piensan los usuarios de LogMeIn Resolve? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de LogMeIn Resolve.
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title: LogMeIn Resolve - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Software de ciberseguridad](/directory/31037/cybersecurity/software) > [LogMeIn Resolve](/software/1026169/goto-resolve)

# LogMeIn Resolve

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> GoTo Resolve is an all-in-one IT support software built for today's SMBs.
> 
> Verdict: Rated **4.4/5** by 213 users. Top-rated for **Probabilidad de recomendación**.

-----

## Quick Stats & Ratings

| Metric | Valoración | Detail |
| **En general** | **4.4/5** | 213 Opiniones |
| Facilidad de uso | 4.5/5 | Based on overall reviews |
| Asistencia al cliente | 4.2/5 | Based on overall reviews |
| Relación calidad-precio | 4.3/5 | Based on overall reviews |
| Funcionalidades | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: GoTo
- **Ubicación**: Orem, EE. UU.
- **Founded**: 2003

## Commercial Context

- **Precio inicial**: 29,00 US$
- **Modelo de precios**:  (Prueba gratuita)
- **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Available Countries**: Alemania, Australia, Canadá, España, Estados Unidos, Filipinas, Francia, India, Irlanda, Italia, Malasia, Nueva Zelanda, Reino Unido, Singapur

## Funcionalidades

- Acceso desatendido
- Alertas y notificaciones
- Alerts/Escalation
- Asistencia remota
- Auditoría de problemas
- Chat en tiempo real
- Chat en tiempo real dirigido a consumidores
- Control/acceso remoto
- Controles o permisos de acceso
- Copia de seguridad y recuperación
- Creación de informes para TI
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Gestión de aplicaciones
- Gestión de asignaciones
- Gestión de configuración
- Gestión de datos
- Gestión de implementación
- Gestión de inventarios
- Gestión de la conformidad
- Gestión de parches
- Gestión de políticas
- Gestión de problemas
- Gestión de problemas
- Gestión de puntos de terminación
- Gestión de seguridad
- Gestión de software
- Gestión de tareas
- Gestión de tickets
- Gestión de tickets de soporte
- Herramientas de colaboración
- Monitorización y gestión remota
- Panel de actividades
- Panel de comunicaciones
- Para MSP (proveedores de servicios gestionados)
- Priorización
- Real-Time Notifications
- Reconocimiento automático de usuario/dispositivo
- Resolución de problemas
- Seguimiento de activos de TI
- Seguimiento de problemas
- Supervisión de actividades
- Transferencia de archivos
- Uso compartido de la pantalla

## Integrations (4 total)

- ConnectWise PSA
- Microsoft Teams
- ServiceNow IT Service Management
- Zendesk Sunshine

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Software de ciberseguridad](https://www.capterra.es/directory/31037/cybersecurity/software)

## Categorías relacionadas

- [Software de ciberseguridad](https://www.capterra.es/directory/31037/cybersecurity/software)
- [Software antivirus](https://www.capterra.es/directory/30228/anti-virus/software)
- [Software de gestión de dispositivos móviles](https://www.capterra.es/directory/30584/mobile-device-management/software)
- [Herramientas ITSM](https://www.capterra.es/directory/30676/itsm/software)
- [Software de escritorio remoto](https://www.capterra.es/directory/31955/remote-desktop/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4066 reviews)
2. [Freshdesk](https://www.capterra.es/software/124981/freshdesk) — 4.5/5 (3396 reviews)
3. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1749 reviews)
4. [Milvus](https://www.capterra.es/software/202528/milvus) — 4.8/5 (292 reviews)
5. [Supremo Remote Desktop](https://www.capterra.es/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews)

## Opiniones

### "I use GoTo Resolve to keep track of all my customer support tickets in one place." — 5.0/5

> **Guillermo** | *20 de octubre de 2024* | Ropa y moda | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: The software is user-friendly and helps me efficiently manage customer requests.
> 
> **Desventajas**: I wish there were more customization options for ticket organization and reporting capabilities.

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### "I use GoTo Resolve to manage and track customer issues efficiently and effectively. It's been a game changer for our team\!" — 3.0/5

> **Ana** | *16 de agosto de 2024* | Electrónica de consumo | Recommendation rating: 8.0/10
> 
> **Puntos a favor**: The customizable ticketing system and real-time reporting are excellent features. It's made our workflow so much smoother.
> 
> **Desventajas**: The user interface could use some improvement to make it more intuitive. Also, the mobile app needs more functionality and better navigation.

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### "GoTo Resolve is my go-to for managing customer support tickets and streamlining communication with clients." — 3.0/5

> **Adrian** | *19 de septiembre de 2024* | Bienes de consumo | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: The software is user-friendly and has helped improve our response time to customer inquiries.
> 
> **Desventajas**: There is room for improvement in the reporting and analytics features, which would be beneficial for tracking performance and identifying areas for improvement.

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### "Good RMM for the price" — 4.0/5

> **Topher** | *10 de diciembre de 2025* | Marketing y publicidad | Recommendation rating: 7.0/10
> 
> **Puntos a favor**: Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO.
> 
> **Desventajas**: Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries.
> 
> As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option.

-----

### "Romote access software by GoTo" — 5.0/5

> **Azizah** | *11 de septiembre de 2022* | Telecomunicaciones | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.
> 
> **Desventajas**: Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

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## Links

- [View on Capterra](https://www.capterra.es/software/1026169/goto-resolve)

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