GoTo Resolve
¿Qué es GoTo Resolve?
GoTo Resolve is an all-in-one IT support software built for today's SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster-all in one place. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.
¿Quién usa GoTo Resolve?
Sin información del proveedor
¿Tienes dudas sobre GoTo Resolve?
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GoTo Resolve
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Opiniones de GoTo Resolve
Shae
Premier Desktop Remote-in Application
Puntos a favor:
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
Puntos en contra:
No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
Manuel
Alternativas consideradas:
GoToResolve will give your team the leverage and flexibility all IT teams need
Comentarios: I am very pleased with the product, and hope to continue using it. My team has adapted to its capabilities, and many of us feel its the right tool for us to have. This day and age, a secure remote software is a necessity for any growing IT team.
Puntos a favor:
I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid.
Puntos en contra:
One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system.
Nimesh
Don't like Goto Resolve
Comentarios: poor
Puntos a favor:
reporting.
Puntos en contra:
very slow and there are times program can not find asset
Ryan
Alternativas consideradas:
Solid product heading in the right direction
Puntos a favor:
I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.
Puntos en contra:
The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.
John
Alternativas consideradas:
Great product
Puntos a favor:
Dependable and has good security and quick connection
Puntos en contra:
Some of our customers were unable to use on their side.
