¿Quién usa Sirvoy Booking System?

Sirvoy es un sistema de gestión de propiedades y administrador de canales altamente personalizable diseñado para adaptarse a todos los proveedores de alojamiento. Software de uso fácil y lleno de características con un precio asombrosamente bajo.

¿Qué es Sirvoy Booking System?

Sirvoy ofrece un conjunto de herramientas de gestión de la propiedad que incluyen un sistema de gestión de la propiedad, formulario de reserva y gestor de canales integrado. Su poderoso sistema repleto de funciones es increíblemente fácil de utilizar y ofrece a los hoteleros la flexibilidad de adaptar el software para adaptarse a las necesidades de su propiedad. La simplicidad de Sirvoy significa que la configuración es sin esfuerzo y el servicio de atención al cliente está disponible en horario ininterrumpido para la formación y la asistencia continuas.

Información sobre Sirvoy Booking System

Sirvoy

https://sirvoy.es/

Fundada en 2008

Resumen de precios de Sirvoy Booking System

Sirvoy Booking System está disponible a partir de 9,00 US$/mes. Sirvoy Booking System no tiene versión gratuita, pero ofrece una prueba gratis. Consulta más información sobre precios de Sirvoy Booking System a continuación.

Precio inicial

9,00 US$/mes
Ver precios

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Sirvoy Booking System

Software de gestión de canales para hoteles
Gestión de inventarios
Gestión de promociones
Gestión de reservas
Gestión de restricciones
Gestión de tasas
Interruptor general
Dormitorios
Gestión de cajas registradoras
Gestión de empleados
Gestión de la reputación
Gestión de reservas
Gestión de tareas domésticas
Habitaciones privadas
Integración de GDS y OTA
Optimización de precios
Punto de venta (POS)
Reserva en línea
Varias propiedades
Automatización de marketing
CRM
Catering
Contabilidad integrada
Estancia prolongada
Gestión de empleados
Gestión del mantenimiento
Integración de GDS y OTA
Para alquileres vacacionales
Programa de fidelización
Propiedad única
Punto de venta (POS)
Reserva en línea
Varias propiedades

Opiniones de Sirvoy Booking System

Mostrando 5 de 184 opiniones

En general
4.6/5
Facilidad de uso
4.6/5
Atención al cliente
4.7/5
Funcionalidades
4.3/5
Relación calidad-precio
4.6/5
Arne frode P.
Founder and Owner
Comercio mayorista, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 2/11/2018

"Great booking system - easy to use"

Comentarios: In our company we save time and money using Sirvoy software.
Works every time - any time :)

Puntos a favor: Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Contras: We are most satisfied with this software.

Respuesta de proveedores

por Sirvoy el 6/11/2018

Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

  • Fuente de la reseña 
  • Publicado el 2/11/2018
Paul V.
Owner/ director
Hostelería, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 11/11/2019

"Great HMS and customer support"

Puntos a favor: Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Contras: It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Respuesta de proveedores

por Sirvoy el 18/11/2019

Hi Paul, thanks for taking the time to leave us your feedback. I have been advised by our Developers that there is a room swap feature that will hopefully meet all your needs. Please see our support article here: https://sirvoy.com/blog/topic/manage-your-bookings/modify-bookings/moving-a-guest-to-a-different-room/. Regarding your second comment about the inability to reinstate cancelled reservations I was informed that this is on the Dev list. I have added your name to the list of requesters for this and you will be notified once this update is live. If you have any questions/queries on the above please feel free to contact our team at support@sirvoy.com for further info. With thanks, Adele

  • Fuente de la reseña 
  • Publicado el 11/11/2019
Krishna C.
Owner
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 12/3/2020

"Great for a guesthouse, easy to use. But no payment option for Indonesia"

Comentarios: Save time

Puntos a favor: Easy to use
Automated messages
Editable reservation forms
Links to OTA's

Contras: No payment options for Indonesia.
They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company.
How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?!

Respuesta de proveedores

por Sirvoy el 13/3/2020

Dear Krishna, we really appreciate your feedback. I'm glad to hear that you're finding Sirvoy a good fit for your guesthouse. I can of course understand your frustration at not having more payment providers options aimed at your location. Unfortunately, it is a very large job for our developers to connect to and maintain connections to these providers. We have a minimum number of Sirvoy users required for each area in order for us to add these providers and Indonesia has not yet reached the minimum numbers required there to allow for these further developments. We are expanding our reach there on a daily basis however, so hopefully it won't be long before we can offer you additional payment solutions. Should any existing solutions expand their reach to include your region we shall certainly be in touch. In the meantime we thank you for your patience and your continued business. Regards, Adele

  • Fuente de la reseña 
  • Publicado el 12/3/2020
Emmanuel J.
Receptionist
Hostelería, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/12/2019

"Easy and Simple"

Comentarios: My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

Puntos a favor: Sirvoy is really easy to use. I just started working with it little bit more than a year ago and got used to it very quickly. Good overview and simple layout makes it possible for anyone to understand it.
You can add and change things easily, for example in the calender you can just move a booking from one room to another.

Contras: There is not really much to say here from my side. There are some details that could be better. One of them is forwarding details from booking channels, just as breakfast (which is included in our bookings) and the phone number, the country code doesn´t appear in the right spot, you got to change those things manually.

Respuesta de proveedores

por Sirvoy el 16/12/2019

Hi Emmanuel, we really appreciate your kind words and we're so happy to hear that you've been finding Sirvoy helpful and easy to use. Our support team are always on hand to offer assistance and please remember that if you ever have suggestions on how you feel we can improve our system you are welcome to leave your feedback. We rely on partners like yourself to make our software even better! Thanks again for you review. Adele

  • Fuente de la reseña 
  • Publicado el 10/12/2019
Dennis C.
Managing Director
Ha utilizado el software durante: Más de dos años
  • Valoración global
    2/5
  • Facilidad de uso
    2/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 28/4/2018

"Used it for several years"

Puntos a favor: Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Contras: It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Respuesta de proveedores

por Sirvoy el 30/4/2018

Hi Dennis, thanks for your review. See my responses below.
- It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to communication@sirvoy.com if you wish to detail further.
- In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed.
- Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature.
- You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish.
- If you click on the user icon on the top right of every page it will give you an option to contact support.
- I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received.
I hope this clarifies some of the issues. Thanks, Adele

  • Fuente de la reseña 
  • Publicado el 28/4/2018