¿Qué es Sirvoy?

Sirvoy ofrece un conjunto de herramientas que incluyen: un sistema de gestión de propiedades, un formulario de reservas y un administrador de canales integrado. Es un sistema repleto de funciones, fácil de usar y ofrece a los hoteleros la flexibilidad de adaptar el software a las necesidades de su propiedad. Gracias a su simplicidad, la configuración se hace sin esfuerzo y el servicio de atención al cliente está disponible en horario ininterrumpido para la capacitación y asistencia continuas.

¿Quién usa Sirvoy?

Sirvoy es un sistema de administración de propiedades personalizable, diseñado para adaptarse a todos los proveedores de alojamiento. Es un software fácil de usar y con un precio asombrosamente bajo.

Información sobre Sirvoy

Sirvoy

Fundada en 2008

Precios de Sirvoy

Starting Price:

9,00 US$/mes
  • Sí, ofrece una prueba gratuita
  • Sin versión gratuita

Sirvoy no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Sirvoy está disponible a partir de 9,00 US$/mes.

Planes de precios consigue una prueba gratuita

Información sobre Sirvoy

Sirvoy

Fundada en 2008

Imágenes y vídeos de Sirvoy

Vídeo de Sirvoy
Sirvoy Software - 1 - miniatura
Sirvoy Software - 2 - miniatura
Sirvoy Software - 3 - miniatura
Sirvoy Software - 4 - miniatura
Sirvoy Software - 5 - miniatura

Sirvoy: implementación y asistencia

Asistencia

  • E-mail/Help Desk
  • Base de conocimientos
  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Implementación

  • Cloud, SaaS, Web
  • Android (móvil)
  • iPhone (móvil)
  • iPad (móvil)

Formación

  • En vivo online
  • Webinars
  • Documentación
  • Vídeos

Funciones de Sirvoy

  • API
  • Acceso móvil
  • Alertas y notificaciones
  • Análisis de canales
  • Arrastrar y soltar
  • Búsqueda/filtro
  • Calendario de eventos
  • Campos personalizables
  • Contabilidad
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Datos en tiempo real
  • Distribución multicanal
  • Facturación
  • Gestión de calendarios
  • Gestión de canales
  • Gestión de contactos
  • Gestión de descuentos
  • Gestión de empleados
  • Gestión de facturas
  • Gestión de inventarios
  • Gestión de la disponibilidad
  • Gestión de modelos
  • Gestión de promociones
  • Gestión de reservas
  • Gestión de reservas
  • Gestión de restricciones
  • Gestión de tareas
  • Gestión de tasas de facturación
  • Gestión de usuarios
  • Gestión del precio y de márgenes
  • Gestión multicanal
  • Importación y exportación de datos
  • Informes personalizables
  • Integraciones de terceros
  • Integración de páginas web
  • Interruptor general
  • Inventario de salas
  • Marketing multicanal
  • Modelos personalizables
  • Pagos electrónicos
  • Panel de actividades
  • Plantillas de correo electrónico
  • Procesamiento de tarjetas de crédito
  • Programación del mantenimiento
  • Reserva de habitaciones
  • Reserva en línea
  • Sincronización multicanal
  • Tarificación dinámica
  • Varias ubicaciones

Lista completa de Software de gestión de canales para hoteles

  • API
  • Acceso móvil
  • Base de datos de clientes
  • Campos personalizables
  • Contabilidad
  • Controles o permisos de acceso
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Cuentas de clientes
  • Dormitorios
  • Gestión de calendarios
  • Gestión de canales
  • Gestión de comisiones
  • Gestión de descuentos
  • Gestión de empleados
  • Gestión de facturas
  • Gestión de inscripción
  • Gestión de inventarios
  • Gestión de la disponibilidad
  • Gestión de la reputación
  • Gestión de promociones
  • Gestión de reservas
  • Gestión de reservas
  • Gestión de tareas
  • Gestión de tareas domésticas
  • Gestión de tasas de facturación
  • Gestión de tesorería
  • Gestión del precio y de márgenes
  • Gestión multicanal
  • Habitaciones privadas
  • Importación y exportación de datos
  • Informes planificados y automatizados
  • Integraciones de terceros
  • Integración de GDS y OTA
  • Modelos personalizables
  • Optimización de precios
  • Pagos electrónicos
  • Panel de actividades
  • Planificación de instalaciones
  • Plantillas de correo electrónico
  • Procesamiento de tarjetas de crédito
  • Programación de tareas
  • Programación del mantenimiento
  • Punto de venta (POS)
  • Reserva de habitaciones
  • Reserva en línea
  • Supervisión
  • Varias propiedades
  • Varias ubicaciones
  • Varios idiomas

Lista completa de Software para gestión de hostales y albergues

  • API
  • Automatización de marketing
  • Base de datos de clientes
  • CRM
  • Contabilidad integrada
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Estancia prolongada
  • Facturación
  • Gestión de calendarios
  • Gestión de canales
  • Gestión de catering
  • Gestión de descuentos
  • Gestión de empleados
  • Gestión de facturas
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de la disponibilidad
  • Gestión de la experiencia del huésped
  • Gestión de opiniones
  • Gestión de promociones
  • Gestión de recepción
  • Gestión de reservas
  • Gestión de reservas
  • Gestión de spa y actividades
  • Gestión de tareas domésticas
  • Gestión de tasas
  • Gestión de tasas de facturación
  • Gestión de usuarios
  • Gestión del mantenimiento
  • Gestión del precio y de márgenes
  • Gestión multicanal
  • Importación y exportación de datos
  • Integraciones de terceros
  • Integración de GDS y OTA
  • Modelos personalizables
  • Pagos electrónicos
  • Panel de actividades
  • Para alquileres vacacionales
  • Procesamiento de tarjetas de crédito
  • Programa de fidelización
  • Programación del mantenimiento
  • Propiedad única
  • Punto de venta (POS)
  • Reserva de habitaciones
  • Reserva en línea
  • Sincronización de datos
  • Varias divisas
  • Varias propiedades
  • Varias ubicaciones

Lista completa de Software para hoteles

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Opiniones de Sirvoy

Leer las 232 opiniones

Evaluación media

General
4,6
Facilidad de uso
4,6
Atención al cliente
4,7
Funciones
4,3
Relación calidad-precio
4,7

Opiniones por puntuación

5
163
4
59
3
8
2
1
1
1

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Roy N.
Roy N.
Small Business Owner en Belice
Usuario de Linkedin verificado
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

best customer service ever.

5 hace 3 semanas Nuevo

Comentarios: Sirvoy is integral to my business. I could not run my hostel without them.
And, as I mentioned above, their customer support is second to none. They have resolved every issue I've had quickly, with the utmost kindness and professionalism.

Puntos a favor:

easy to use, intuitive. And when I have a problem or a question, the customer service is the best I've ever had.

Puntos en contra:

I really can't think of anything that I have an issue with.

Alternativas consideradas: Cloudbeds

Respuesta de Sirvoy

hace 2 semanas

Hi Roy. All feedback is valuable to us at Sirvoy, but we do love to hear happy, satisfied comments such as yours; thanks for taking the time to let us know how well you're getting on. Delighted to hear it! Regards, Adele

Mark G.
Owner en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The PERFECT solution for any small to medium hotel operation with EXCELLENT customer support

5 hace 9 meses

Comentarios: We're a very small, seasonal ski lodge run by volunteer members and this solution makes it so easy for all of us and the prices are very reasonable, and we don't have to pay commissions.

Puntos a favor:

Sirvoy is so easy to use and set up and it runs perfectly out of the box but there are also loads of customisable features that can help make the booking engine your own. I love the Trip Advisor integration (included on the basic plan which is great), and I love the custom booking rules that you can set up. The updated online booking form is clear and easy to use and the stripe payment integration makes taking payments a breeze. The pricing is generally fair and resonable and very competative with similar products. However, the thing I love the most, is the super responsive customer service. It's chat only, but they seem to be always online and I almost always get my (sometimes complex) queries resolved first time without having to wait in line. It's EXCELLENT SERVICE. Highly recommended.

Puntos en contra:

The jump in price from 10 rooms to 11 rooms is very steep, and there are some features I'd like to see included in the basic plan such as multi users (for security reasons this should be allowed), and it would be nice to be able to make bookings by clicking on the availability calendar. Also the room photo functionlity on the booking page is a little awkward but I'm really nit picking here.

Alternativas consideradas: Little Hotelier

Razones para cambiar a Sirvoy: Better pricing and much more flexible room rate and rule functionality.

Respuesta de Sirvoy

hace 9 meses

Hi Mark, we LOVED reading this super review and are so happy Sirvoy is working out so well for you. And just as a side point, you can always call (+61 7 4410 9400 from Australia) or email (support@sirvoy.com) as well as chat,no matter your preferred method, we're here for you! Thanks so much for leaving us your feedback. Regards, Adele

Dennis C.
Managing Director en Antigua y Barbuda
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Used it for several years

2 hace 4 años

Puntos a favor:

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Puntos en contra:

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Respuesta de Sirvoy

hace 4 años

Hi Dennis, thanks for your review. See my responses below. - It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to communication@sirvoy.com if you wish to detail further. - In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed. - Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature. - You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish. - If you click on the user icon on the top right of every page it will give you an option to contact support. - I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received. I hope this clarifies some of the issues. Thanks, Adele

Bjørn L.
owner en Noruega
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good but with a hatch

4 hace 3 meses

Comentarios: I'm happy with the software and support but be aware that they can change the pricing and change the pricing model /setup after you sign up.
I'm running cabin rental and a camp site. Prices is based on how many rental units you have and one of the selling points before signup was that 4 motorhome/caravan/tent pitches was equal to one room. This pricing model was good for me and put some of my camping pitches in to the system and planed to to use the system for the whole camping part of my business, Overnight the changed this model and everything is one-one. It resulted of a big price increase for me (they called it minor increase) I had to change my plan to use system for for booking camping pitches and only use it for room and cabin rental. I dont like changes like that after signup and are looking for an alternative system that will cover the needs for my whole business.

Puntos a favor:

Ease of use and have almost al the functionality i need Good support. Good integrations. (eg to most channel partners)

Puntos en contra:

May have not found it but seems to lack possibility to set some restrictions. e.g specific and generic cancelation policies

Respuesta de Sirvoy

hace 2 semanas

Hi Bjørn, thanks for your lovely, honest review. Unfortunately, due to updates that we made to improve our service, we were unable to continue with the same pricing model. However, we hope that our commitment to providing great value means that you will remain with us, as we greatly appreciate your business. WIth thanks, Adele

Miriam G.
Manager en Nueva Zelanda
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Outstanding customer service

5 hace 9 meses

Comentarios: I love this product for my Hospitality Property Management and Channel Management. I'm now setting it up for a second property. A few days into the 14 day free trial and I was hooked. The setup is smooth, simple to follow, and easily linked to our website, channels, and the secure online payment service. Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it. This level of care in customer service is rarely experienced.
I also love that the product is sufficiently well thought through that it doesn't require lengthy initial or ongoing training sessions. In my view if you can't learn a system on the fly then it's too complicated.
There are no perfect systems, but for me Sirvoy is pretty close!

Puntos a favor:

Clean and simple visuals. Easy to use. No training required. Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.

Puntos en contra:

On the odd occasion I have bumped up against some limitations around options for promotional offers, but so far have always found a work-around.

Alternativas consideradas: iBex PMS y NewBook

Razones para elegir Sirvoy: New business, wanted to find a better system, something that was easy to set up and use and provided ongoing value for $.

Software anterior: Master Scalper y iBex PMS

Razones para cambiar a Sirvoy: The 14 day free trial was the deal maker. After playing around with Sirvoy on and off for only a few days I found that I'd already got my property set up and was virtually ready to go to launch my business availability online. I was blown away at how easy it was.

Respuesta de Sirvoy

hace 9 meses

Hi Miriam, what an amazing review, such a great start to the day to read about your experience with Sirvoy so thank you for taking the time to relate it. It has always been the aim to produce a simple, solid system with superior customer service and to hear that we are achieving that end is very satisfying. I have shared your feedback with our support team to encourage them to keep up their great work! Thanks so much for choosing Sirvoy, Adele