---
description: ¿Qué piensan los usuarios de Swap Commerce? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Swap Commerce.
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title: Swap Commerce - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Plataformas de comercio electrónico](/directory/3/ecommerce/software) > [Swap Commerce](/software/1062905/swap-commerce)

# Swap Commerce

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> Una aplicación de comercio electrónico integral para marcas de Shopify que buscan ampliarse a todo el mundo o solo dentro de su ciudad.
> 
> Veredicto: 14 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Estadísticas y valoraciones rápidas

| Métrica | Valoración | Detalles |
| **En general** | **5.0/5** | 14 Opiniones |
| Facilidad de uso | 4.9/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.9/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.9/5 | Basado en las opiniones generales |
| Funcionalidades | 4.9/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Swap Commerce

## Contexto comercial

- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos, Irlanda, Reino Unido

## Funcionalidades

- Alertas y notificaciones
- CRM
- Creación de informes y estadísticas
- Creación de informes/análisis
- Entrega por avión
- Envío por vía terrestre
- Etiquetas de envíos
- Gestión 3PL
- Gestión de almacén
- Gestión de comercio electrónico
- Gestión de envíos
- Gestión de ingresos
- Gestión de inventarios
- Gestión de pedidos
- Gestión de proveedores
- Gestión de reembolsos
- Impresión de etiquetas
- Integración de páginas web
- Optimización de rutas
- Panel de actividades
- Portal de clientes
- Real-Time Updates
- Seguimiento de entrega
- Seguimiento de envíos
- Seguimiento de estado
- Seguimiento de pedidos
- Third-Party Integrations

## Integraciones (en total: 10)

- Brightpearl
- Census
- Descartes Peoplevox
- Gorgias
- Klaviyo
- ShipHero
- Shopify
- Shopify Plus
- Stripe
- Stripe Billing

## Opciones de asistencia

- E-mail/Help Desk
- Asistencia telefónica
- Chat

## Categoría

- [Plataformas de comercio electrónico](https://www.capterra.es/directory/3/ecommerce/software)

## Categorías relacionadas

- [Plataformas de comercio electrónico](https://www.capterra.es/directory/3/ecommerce/software)
- [Software de logística](https://www.capterra.es/directory/30081/logistics/software)
- [Software de gestión de devoluciones (RMS)](https://www.capterra.es/directory/34035/returns-management/software)
- [Herramientas de seguimiento de envíos](https://www.capterra.es/directory/31602/shipment-tracking/software)
- [Software de transporte](https://www.capterra.es/directory/30104/shipping/software)

## Alternativas

1. [AfterShip](https://www.capterra.es/software/178663/aftership) — 4.9/5 (466 reviews)
2. [ReturnGO](https://www.capterra.es/software/1013374/returngo) — 5.0/5 (29 reviews)
3. [Narvar](https://www.capterra.es/software/195787/narvar) — 4.7/5 (58 reviews)
4. [ShippyPro](https://www.capterra.es/software/164065/shippypro) — 4.7/5 (154 reviews)
5. [Samsara](https://www.capterra.es/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (970 reviews)

## Opiniones

### "Excellent customer service and technical support" — 5.0/5

> **Usuario verificado** | *7 de marzo de 2024* | Ropa y moda | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Every single time I needed help the team went above and beyond to provide the best service. Happy to jump on calls to clarify anything and the team is always thinking from our customer perspective to make their experience easier with returns.
> 
> **Desventajas**: I have not experienced something I did not like about swap

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### "Five stars for Swap" — 5.0/5

> **Sophie** | *25 de abril de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Swap has simplified our global sales offering and returns so much. Their services are easy to set up, easy to use (for both staff and customers) and their customer service is fantastic.
> 
> **Desventajas**: We've had some trouble getting Track to work alongside one of our carriers, but I don't think this is due to an issue with Swap's systems.
> 
> We've had a great experience with Swap so far. Everything has been easy to integrate and set up and we've gained valuable insights into our customers' shopping and returns behaviour through their analytics and reporting capabilities.

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### "A versatile online platform for processing returns" — 5.0/5

> **Mat** | *28 de abril de 2025* | Comercio minorista | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: A very versatile and configurable online platform for processing returns.
> 
> **Desventajas**: As usual when configuring a new platform we had issues but the technical team came to the rescue. Pulling information from the API works really well and feeds into our downstream processes and reporting using Azure ADF - the website documentation was useful in setting this up. I needed to build a process to capture the date the return status changed (i.e. pre-transit, in-transit) on a daily basis for our reporting and it was worth knowing to generally use the order number in the product section of the JSON for reporting purposes but these were minor things.
> 
> Overall very good, regular catch ups, I did have to ask for a lot of help to get us started but we got there and the technical support person was very knowledgeable.

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### "Always 10/10" — 5.0/5

> **Nicole** | *17 de abril de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The options are endless, as a platform there are so many ways to use SWAP for your business. We use SWAP for returns,exchanges and also our ReWear platform which is where our customers send in 2nd hand items for us to resell and they are awarded points on site.
> 
> **Desventajas**: There isn't anything that we can complain about with SWAP.
> 
> Since partnering with them in May 2023, our experience has been nothing short of excellent. Their team has consistently gone above and beyond to support us, making every stage of our returns process more efficient and hassle-free. They are always readily available to offer guidance whenever we need assistance with the portal, and their responsiveness and expertise are truly appreciated. Overall, the platform and service they provide are outstanding — a seamless, reliable solution that has become an integral part of our operations.

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### "Great platform, better team" — 5.0/5

> **Trojan** | *29 de abril de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The team\! Everyone I've talked to at Swap has been incredibly helpful and insightful. They're always happy to hop on a call to resolve issues, always keeping you up to date with updates and changes. Being a UK based company you almost always get a reply same day with solutions to any issues.
> 
> **Desventajas**: Some of the return settings are not as in-depth as competitors. However they're happy to help with providing workarounds where necessary. This is a very tiny issue and I don't think I can think of any examples that haven't been resolved.
> 
> It was easy, onboarding and set-up was super smooth. They assisted with UAT, help with integrations and got us live really quickly. Since then it's required very little maintenance, only adding things as it updates.

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## Enlaces

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