¿Qué es ConnectWise Manage?

Hecho para empresas que venden, brindan servicios y dan asistencia a tecnología, ConnectWise es la plataforma de gestión empresarial número 1 en todo el mundo. Hoy, más de 100 000 usuarios confían en ConnectWise para lograr una mayor responsabilidad, eficiencia operativa y rentabilidad. La plataforma integra completamente la automatización de procesos de negocios, el servicio técnico y el atención al cliente, ventas, marketing, gestión de proyectos, servicios en la nube y analíticas de negocios que optimizan dramáticamente las operaciones de una empresa.

¿Quién usa ConnectWise Manage?

Hecho para empresas que venden, dan servicio y brindan tecnología de asistencia, desde proveedores de gestión de servicios hasta impresión administrada, VOIP y VAR.

¿Dónde se puede implementar ConnectWise Manage?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil)

Sobre el proveedor

  • ConnectWise
  • Ubicado en Tampa, EE. UU.
  • Fundada en 1982
  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Australia, Canadá, Estados Unidos, Irlanda y otros 2

Idiomas

inglés

Sobre el proveedor

  • ConnectWise
  • Ubicado en Tampa, EE. UU.
  • Fundada en 1982
  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Australia, Canadá, Estados Unidos, Irlanda y otros 2

Idiomas

inglés

Imágenes y vídeos de ConnectWise Manage

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Comparar el precio de ConnectWise Manage con productos similares

ConnectWise Manage

No disponible
Versión gratuita
Prueba gratis
N/A
Versión gratuita
Prueba gratis
110,00 US$/mes
Versión gratuita
Prueba gratis
3,00 US$/mes
Versión gratuita
Prueba gratis

Funciones de ConnectWise Manage

  • Alertas y alzada
  • Alertas y notificaciones
  • Arrastrar y soltar
  • Auditoría de problemas
  • CRM
  • Catálogo de servicios
  • Control/Acceso remoto
  • Controles o permisos de acceso
  • Copia de seguridad y recuperación
  • Creación de informes en tiempo real
  • Creación de informes para TI
  • Creación de informes/análisis
  • Gestión de SLA (Service Level Agreement)
  • Gestión de capacidades
  • Gestión de configuración
  • Gestión de contratos o licencias
  • Gestión de documentos
  • Gestión de flujos de trabajo
  • Gestión de inventarios
  • Gestión de la asistencia técnica
  • Gestión de la base de conocimiento
  • Gestión de problemas
  • Gestión de recursos
  • Gestión de recursos informáticos
  • Gestión de tareas
  • Gestión de tickets
  • Gestión de tickets de soporte
  • Gestión del cambio
  • Gestión del conocimiento
  • Herramientas de colaboración
  • Integraciones de terceros
  • Monitorización y gestión remota
  • Notificaciones en tiempo real
  • Panel de actividades
  • Panel de comunicaciones
  • Portal de autoservicio
  • Programación del mantenimiento
  • Seguimiento de activos
  • Seguimiento de interacciones

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Opiniones de ConnectWise Manage

Evaluación media

General
4,1
Facilidad de uso
3,6
Atención al cliente
3,8
Funciones
4,1
Relación calidad-precio
3,8

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
40%
4
38%
3
16%
2
3%
1
3%
Jared
Jared
NOC Manager en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

CRM for the Best in the Biz!

5,0 hace 3 años

Comentarios: With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry. You've been with the rest, now get with the best.

Puntos a favor:

ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool. Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).

Puntos en contra:

Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years. Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.

Glenn
IT Analyst en EE. UU.
Comercio mayorista, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Good Product, Deployment Can Take Some Work

4,0 hace 10 meses

Comentarios: We used a consultant to help us get going, which was a godsend. If you're looking at this product, get a consultant to help you through implementation. Also the chat support through ConnectWise is very good, so if you have questions that's the first place I would turn after looking through the University and forums.

Puntos a favor:

Our company came onboard with Manage and Automate at the same time, so once we had the integration between them set up it made service tickets very easy to work. It's very customizable for however your business operates with support for the whole service lifecycle, from sales and quoting new customers all the way through to invoicing. We use it for an internal IT solution so that part isn't as important for us, but good to know it's there. Also the ConnectWise University has a lot of good material to help get you going, with training in nearly every aspect of the system.

Puntos en contra:

There are so many things to set up in the beginning, depending on the complexity of your business it could take months before you're ready to go live. Also, because it's meant for MSPs there are a lot of things like on the financial side that we don't need for internal IT.

Brian
Escalation Engineer en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

CW Manage is our Mission Critical Ticketing Solution

4,0 el mes pasado Nuevo

Comentarios: Overall, the product works as we need it to work. When there is a problem, it is normally handled well with some exceptions. The overall customer service experience could be better. Have also read some nightmare stories about the process of leaving / migrating away from CW Manage. Hopefully we don't need to go that route in the future, as most of our processes depend on CW Manage working as expected.

Puntos a favor:

There is a learning curve, mainly due to how much the software can do. That does mean it can be a little complex at times, but at the same time makes it extremely powerful and flexible to fit our needs. We are able to manage tickets across our client base, including project tickets. We can create and edit configurations and attach them to the tickets (example: a server or printer), and then go back and track down ongoing/consistent issues with specific pieces of hardware or software easily. Outlook calendar integration is nice (when it works as expected). We can send out mass email communications to our client base on demand. We utilize this software in so many ways, it can be daunting to a newcomer.

Puntos en contra:

There is a more recent track record of updates breaking crucial things, such as Outlook calendar integration. Our on-prem instance (not cloud) of CW Manage ceased to function some months ago due to an Amazon Web Services outage, which should not have been an issue with an on-prem server instance. Level 1 support can be laughably bad at times. The company seems to be making a serious effort to improve on these things, but they still appear to have a ways to go until they are at that point of having a consistent and stable product (especially when updates are involved).

Christopher
IT manager en EE. UU.
Agricultura, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Okay for the price

3,0 el mes pasado Nuevo

Comentarios: We are using ConnectWise Manage to manage out Help Desk (Support), Maintenance, and Project tickets within our organization of abour 200 end-users. I was not part of the selection & vetting process, so I cannot speak to that.
In day-to-day usage, the interface is okay once you learn it, but it takes some effort to teach new users how to use the software. The administrative & management of the software is broken up in a way that can be confusing as well. They have extensive training videos, but I would rather have something I can figure out without having to watch hours of videos to learn the software.

Puntos a favor:

It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions.

Puntos en contra:

The UI in my opinion needs to be overhauled and could be much better and more user friendly.

Warren
General Manager en RU
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A great solution to combine all the needs of an MSP

5,0 hace 3 meses

Comentarios: We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out.

Puntos a favor:

We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement.

Puntos en contra:

Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc.