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¿Qué es ConnectWise PSA?

Hecho para empresas que venden, brindan servicios y dan asistencia a tecnología, ConnectWise es la plataforma de gestión empresarial número 1 en todo el mundo. Hoy, más de 100 000 usuarios confían en ConnectWise para lograr una mayor responsabilidad, eficiencia operativa y rentabilidad. La plataforma integra completamente la automatización de procesos de negocios, el servicio técnico y el atención al cliente, ventas, marketing, gestión de proyectos, servicios en la nube y analíticas de negocios que optimizan dramáticamente las operaciones de una empresa.

¿Quién usa ConnectWise PSA?

Hecho para empresas que venden, dan servicio y brindan tecnología de asistencia, desde proveedores de gestión de servicios hasta impresión administrada, VOIP y VAR.

ConnectWise PSA Software - 1
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ConnectWise PSA Software - 5

¿Tienes dudas sobre ConnectWise PSA? Compara con una alternativa popular

ConnectWise PSA

ConnectWise PSA

4,1 (240)
69,00 US$
mes
Versión gratuita
Prueba gratuita
91
27
3,6 (240)
3,8 (240)
3,7 (240)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
15,00 US$
mes
Versión gratuita
Prueba gratuita
116
85
4,5 (3.270)
4,4 (3.270)
4,5 (3.270)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de ConnectWise PSA

Evaluación media

General
4,1
Facilidad de uso
3,6
Atención al cliente
3,7
Funcionalidades
4,1
Relación calidad-precio
3,8

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
40%
4
39%
3
14%
2
3%
1
4%
Usuario verificado
Usuario de Linkedin verificado
Construcción, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Muy buen software

5,0 el año pasado

Puntos a favor:

Tiene un soporte funcional bastante atractivo y con uan buena interfaz.

Puntos en contra:

Al principio es un poco tedioso de utilizar, pero al fi al le coges el truco.

Jared
Jared
NOC Manager en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

CRM for the Best in the Biz!

5,0 hace 4 años

Comentarios: With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry. You've been with the rest, now get with the best.

Puntos a favor:

ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool. Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).

Puntos en contra:

Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years. Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.

Glenn
IT Analyst en EE. UU.
Comercio mayorista, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

Good Product, Deployment Can Take Some Work

4,0 hace 2 años

Comentarios: We used a consultant to help us get going, which was a godsend. If you're looking at this product, get a consultant to help you through implementation. Also the chat support through ConnectWise is very good, so if you have questions that's the first place I would turn after looking through the University and forums.

Puntos a favor:

Our company came onboard with Manage and Automate at the same time, so once we had the integration between them set up it made service tickets very easy to work. It's very customizable for however your business operates with support for the whole service lifecycle, from sales and quoting new customers all the way through to invoicing. We use it for an internal IT solution so that part isn't as important for us, but good to know it's there. Also the ConnectWise University has a lot of good material to help get you going, with training in nearly every aspect of the system.

Puntos en contra:

There are so many things to set up in the beginning, depending on the complexity of your business it could take months before you're ready to go live. Also, because it's meant for MSPs there are a lot of things like on the financial side that we don't need for internal IT.

Seth
President en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Our ConnectWise Experience

1,0 hace 7 meses

Comentarios: In 2007, we started as a computer repair shop and evolved into an MSP with 20 technicians. This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from Autotask, N-able, and Zomentum. Since then, we've invested over a thousand man-hours just trying to get the system functional.We took an objective approach, documenting ConnectWise's limitations, missing features, and bugs. Our conclusion: it's a step backward from the tools we used before. Details available upon request, as we're not sharing the document publicly due to legal reasons.To make matters worse, we're in a three-year contract with little flexibility from ConnectWise to find a solution. We're even considering paying for the software without using it. If you're contemplating a switch, I implore you to learn from our mistakes. Our experience can hopefully help others make more informed choices.

Puntos a favor:

- The ability to easily create recurring service tickets

Puntos en contra:

-Workflows run on a 10-minute timer rather than constantly-Ticket templates can only be applied after creating tickets-Opportunity templates don’t exist-No way to standardize note creation that impact status and email CC-No way to standardize time entry creation using templates that impact status and email CC-Client’s e-mail address does not appear on opportunities-No way to add in-line pictures to opportunities. Only downloadable attachments-No way to add multiple resources to an opportunity’s activities-No standard approval function for approve and post process-No notify resource option for individual notes-No way to edit schedule entry descriptions-No way to add multiple tickets to a service call-No way to bookmark or favorite a client-No way to edit items added by exchange-No way to view a 5-day work week on the calendar-No way to add opportunity pods-Ticket automation regarding changing boards doesn’t allow for simply changing boards and keeping other settings on the ticket, such as status and work type-Services and products do not group under one invoice without creating an additonal invoice-To give a discount you must create a line item specifically for this.-Default billable rates changes when board changes-Can’t add more teams to the Dispatch Calendar list. (known issue)-Agreements and time/tickets can’t be invoiced together-No support for browser based predictive textNo characters for the additional 40 items on my list.

Warren
General Manager en RU
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

A great solution to combine all the needs of an MSP

5,0 hace 2 años

Comentarios: We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out.

Puntos a favor:

We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement.

Puntos en contra:

Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc.