ClubWise
¿Qué es ClubWise?
ClubWise es una solución de gestión de clubes totalmente integrada que combina cobros de débito directo, software de gestión de clubes y miembros, herramientas de marketing y participación y la popular aplicación para miembros FitSense. La solución ClubWise, basada en la nube, también proporciona una serie de productos para mejorar las ofertas de suscripción y optimizar la participación de los miembros, como frecuencia cardíaca del grupo, análisis de composición corporal y programa de fidelización de miembros.
¿Quién usa ClubWise?
Clubes de fitness independientes y con múltiples ubicaciones que buscan reducir la administración, maximizar las ventas de suscripciones, mejorar el flujo de efectivo y optimizar la participación de los miembros.
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Opiniones de ClubWise
Daniel
Alternativas consideradas:
In Club Review
Comentarios: Overall I am quite happy with the experience permitted with the software bar a few tweaks I would have carried out. Especially if looking to be integrated with a number of clubs and allow for the smooth running of the membership process.
Puntos a favor:
DD integration with the club software management is great and easy to communicate directly with Clubwise. There support centre is also extremely efficient, professional and polite. Also very helpful.
Puntos en contra:
Class timetable application; Once the features have been figured out the system can be used quite well but the process for copying and pasting the same set of classes on a given week to follow through to weeks ahead (if the class timetable will remain the same) is rather tricky as you can only repeat and schedule a single class at a time in stead of an entire week which would minimise a lot of unnecessary administration work. In addition, the process for adding staff members to each individual class is also quite long winded.
Respuesta de ClubWise Software
el año pasado
Dear Daniel, Thank you for taking the time to share your feedback on ClubWise. We are glad to hear that you find the ClubWise team so efficient and professional. Thank you also for the constructive feedback regarding the class timetable, this type of feedback is useful in allowing us to review future development areas. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise
Josh
Alternativas consideradas:
Great software to help manage a health club with a wide variety of facilities
Comentarios: Clubwise has allowed us to take a step back from manually logging all of our membership data. We are now nearly paperless and do not have stores of membership documents in a cupboard. The automation of the system has enhanced our business and was a god send over covid times.
Puntos a favor:
Clubwise has a vast array of features that allows us to manage bookings of all of our facilities from the gym through to the swimming pool and toning tables. The direct debit collection is seamless and the dashboard allow you to analyse all parts of your membership in one place. The support team is always on hand to assist via phone or email and will solve most of the problems you face.
Puntos en contra:
A few features are a bit clunky, however the development team do seem to be ironing these out with time.
Respuesta de ClubWise Software
el año pasado
Dear Josh, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that the system has had such a positive effect on you business. We welcome feedback on areas which could be improved and strive to release improvements and feature which have been identified by clubs to continue to improve your experience. If you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise
Amanda
Alternativas consideradas:
Not recommended
Comentarios: If the processes in securing a system were not as intense that it is in University College Dublin, I would definitely have closed our account. I am the main user and find this system absolutely frustrating as we cannot do what we want it to do. I even have requested new development which we are more than happy to pay for, only to hear that it has been escalated but never heard back after that. A couple of departments in UCD has contacted me before to ask if I would recommend ClubWise but unfortunately, I had to give them the red light as I do not recommend this software to anyone.
Puntos a favor:
It stores data The customer support team has been more helpful but restricted to what the software can do. The communication platform builder is easy to use.
Puntos en contra:
Not flexible in functionality Cannot do retention online Cannot amend the application Cannot add a custom payment method Cannot delete unwanted data Does not have a "Cancelled" status and cannot create it The retention process on the system is non existent Not flexible on several other functionalities like adding more characters to the promotion code (not all words are less than 10 characters), not able to add staff numbers or student numbers etc. Cannot integrate with other systems
Alistair
Fairmont St. Andrews / Clubwise
Comentarios: Overall, a positive experience.
Puntos a favor:
The integration process from our previous software was easy, with continuous support provided throughout. The thing I like most about Clubwise, is the features that put you in control of managing the club (in particular DD and annual membership management such as freezes and rate changes).
Puntos en contra:
I think a premium package option could be introduced. This would include automatic reminder emails to members who are due to expire, and also an online sign up for new members as well as an online renewal feature for existing members. This would make a huge improvement if Clubwise could introduce this without including a third party.
Respuesta de ClubWise Software
el año pasado
Dear Alistair, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found the system puts you in control of managing the important things for the club. We do offer a CRM package which allow for emails and SMS to be sent out to remind members about renewals etc and we can offer an online joining solution for new members. To discuss these options, or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise
Aida
Alternativas consideradas:
Complicated software from the start up point and still being developed but improves each year
Comentarios: With regards to DD payments is great. Also would like to integrate payments online for non direct memberships like day or month pass. I don't think this is possible, or maybe it is but we have found the other way round for now. Product names cannot be renamed, so we have to create a new product if a slight change. If members that decide to join us again online, we end up with duplicate entries. It would be great if existing entry was updated. We currently rename duplicate with "duplicate".
Puntos a favor:
Support during the pandemic was great. Usually quick to respond to support tickets.
Puntos en contra:
I bought the business with Clubwise and was trying to learn from scratch without any help just tutorials online. It was a nightmare. We're still learning as we go along but getting better. There are still many areas we're struggling but it does the job. I'm 3 years owning the business and still don't understand how some areas work. Very complex database. Have no other to compare with, but wouldn't switch to another software as if other is as complicated as Clubwise, just can't face those struggles I've been through.
Respuesta de ClubWise Software
el año pasado
Dear Aida, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found our customer support excellent, and would love to provide some further training to help you to use all aspects of the software including the options available to set up other membership types online. To book in some training, or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise
