Sage Timeslips

Es una herramienta eficaz pero cara

Puntos a favor:

Sus funciones y la atención al cliente, pero demasiado caro

Puntos en contra:

Demasiado caro comparado con la competencia

Easy way to keep track of all attorney billing statements, as well as client payments.

Comentarios: It is easy to keep track of attorney time, things happening with each individual file, and client bills.

Puntos a favor:

Each attorney can have their own form of the software and enter their specific entries. You can see all client bills from the past and present. There is an easy screen which shows each client's balance, last bill cycle, last payment, their address, phone number, and how much interest they are accruing. It is easy to enter your time entries and generate client bills. You can also generate all client's who haven't paid, last time they've paid, how much they owe now, and past due balances. You can also enter "notes" with each individual client to keep track of their payments and cards, etc.

Puntos en contra:

There are a lot of different functions in the software that I don't know how to use or what their purpose is. The office manager has a lot more control over the program so employees can only access certain things. The items I can access were difficult to learn since the buttons are spread out. Some functions that I use left often are harder to remember where they are located. My least favorite thing about the program is that it is very slow and constantly freezes. I have to then wait several minutes to use anything else on the computer, or I have to manually exit the program a few times before it will work after freezing.

Served its Purpose Well

Comentarios: My overall experience with Timeslips was positive. It was a little expensive, but not in comparison to other billing software programs out there. It was relatively easy to use, and we produced attractive and accurate bills for clients. It was only when my firm structure changed that Timeslips could not accommodate us for a reasonable price.

Puntos a favor:

I found Timeslips to be relatively user friendly. I used it when I was in a partnership with another attorney, and our monthly billing seemed to run smoothly. I had come from another firm that used Tabs, and I found that Timeslips was less complicated overall to use.

Puntos en contra:

We had some problems with Timeslips after closing our office and changing to remote only offices. We had been using it on a server, and when we tried to change that, it caused a lot of errors and we lost a lot of time trying to make it work. Ultimately, one partner stuck with Timeslips on his system, and I went to another cheaper software product instead of purchasing a second instance of Timeslips. It was frustrating that I had to start from scratch with all client data in the new system, but I don't really fault Timeslips because it certainly worked as needed when we purchased it for our server in the office.

Sage Timeslips Review

Comentarios: The customer service detracts from the quality of the program which I think is excellent.

Puntos a favor:

Timeslips has excellent time tracking and billing features. The billing and invoicing features are excellent.

Puntos en contra:

In all honesty, I am extremely disappointed in how Timeslips provides support to customers. Trying to solve a problem through "chat" services is ridiculous. What has happened to one-on-one conversation? Customer support is the worst feature of Timslips, yet it should be the most important feature aside from the product itself. Also, for the amount of money I am paying each year, I should have the ability to have more than 4-5 support interactions with being charged. I honestly believe that these issued should be addressed.

Antiquated compared to the options available today

Comentarios: Overly complex and antiquated. Takes too much time from both the end user and administrators. We are way happier using Avaza and Quickbooks than we ever were on Timeslips.

Puntos a favor:

There wasn't much to like about Timeslips except maybe an abundance of reporting

Puntos en contra:

Clunky and over complicated. Interface was outdated. Started on the locally hosted version which was nearly impossible to upgrade and required keeping a really old computer around. Did demos with Sage to see about getting on a newer version and I wasn't impressed at all with their offering compared to other products I was looking at.