CenterEdge Advantage

All-in-one Excellence

Puntos a favor:

CenterEdge Software has allowed us to communicate throughout the facility for ease of use for our team members. This is achieved from the time an event is booked to the time the event is onsite and the event is over.

Puntos en contra:

While there are certain features that we have been used to in software that we previously used, CenterEdge has been fantastic with addressing our needs and has the ability to build into the software for future use.

Over 8 Locations Running CenterEdge

Puntos a favor:

Support - The support is one of the friendliest and most accessible teams I have ever worked with. I have had the pleasure to get to know several support members on a personal level. I am confident that any time that I need to call into the support line I will have less than a 5 minute wait (if any at all)! Development - I love that the development is constantly working to keep the software up to date and working. On a couple different occasions I have put feature requests in and they will always reach out directly to let me know if this is something that is plausible. POS Interface - The POS interface is extremely user friendly. Training is a breeze since we are able to customize practically everything with the POS module.

Puntos en contra:

I would love to say nothing but if I absolutely had to pick something here is what I would pick: Centralized Booking - The centralized booking (made for call centers to book parties) could definitely use a few more features. Since I have seen everything that the on site software can do, I would love to see some of these features brought to the centralized booking platform.

Only good for restaurants NOT good for group business

Comentarios: The support staff is easily accessible, but the software itself is not at a usable point.

Puntos a favor:

I don't have many pros because this software from a group sales and event stand point is awful!! Pros that I have encountered: --interface for the restaurant allows for easier menu changes --add-ons for parties are easy to add into packages before and during event --email template features make personalizing emails convenient when sending follow-ups --splitting tips is convenient --adding discounts to events after they are set-up initially is convenient

Puntos en contra:

Not sure why this company has launched this software for group business. They have either NEVER worked with groups and parties or they just don't care that the staff does not have the tools needed. --No reservation list that is easily accessible, only available if you run a report that would only be a snapshot of that moment. --Most fun centers are busiest on the weekends yet the calendar view has Saturday and Sunday much smaller that the other days of the week --Nothing that shows the difference between reservations with deposits or without on the calendar view --Nothing that shows when the group has been confirmed from the calendar view --The calendar view is a HORRIBLE way to do group business. --On the reservation email, there is not a way to add the details of their event such as the package details --adding the birthday child requiring the actual birthday to determine age is HARD because if the party is before the actual birthday the age is different than what they are celebrating --requiring the last name of children is uncomfortable due to so many divorced parents that have remarried. Should have the option to add but NOT required. Guess the developers all all perfect families that have never divorced and had parents that remarried. The scheduling module don't allow for the employees to receive an email of their weekly schedule. No way to send an email to entire staff to alert them of company information

CenterEdge Software - For when you want to succeed with a good team behind you

Comentarios: Overall we have had very good experiences with CenterEdge. The people are wonderful and the software has a solid foundation with room for growth and the industry changes. It's very reassuring to be working with a company that strives to not just be a player in the industry, but help others succeed. From sponsoring learning opportunities, to hosting their own CenterEdge has shown their commitment to success.

Puntos a favor:

Easily the best part of signing on with CenterEdge software has been the people and support. We have been working with CenterEdge since 2016 and in that time I have had only 3 times that where I wouldn't rank my support as Good or Excellent and every time it was made right after the fact. That's also roughly 1% of my interactions with CenterEdge across the board. From trainings, support questions, implementation requests CenterEdge has really given us a good experience. The software itself has been stable and easy to use, with the newer features integrating well and changes have been pretty seamless.

Puntos en contra:

Our facility is a Family Entertainment Center, Trampoline Park, Water Park, Hotel, Quick Service Restaurant, Full Service Restaurant, and Convention Center. CenterEdge does a lot but it doesn't do it all. The areas that we either use a different software for, or are very seriously considering a different software for include - the Full Service Restaurant, Hotel, the Quick Service Restaurant (to condense operations with the full service), and our meetings and weddings.

Centeredge is the BEST software company I have ever dealt with.

Comentarios: I cannot say enough about how great Centeredge has been. We do not mind paying for their software because it works beautifully, we can customize it to exactly what we need, and they support it wonderfully.

Puntos a favor:

Their tech support is probably what I like most about this software. We are power users. When I have to call customer support it's because I've created a tier 2 or tier 3 mess. Their team respects me, and when I stump their people, they follow up regularly and in a timely fashion.

Puntos en contra:

If I absolutely have to put something I guess I'd say that the software is complicated (as all powerful software is) and takes some time to learn. But I'd prefer to leave this section blank because Centeredge is better than Microsoft, Adobe, and every other software company I send money too.