OneDesk

User review with one year of use

Comentarios: In general terms, it saves work by having two important functionalities in the same software.

Puntos a favor:

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Puntos en contra:

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

A project management solution

Comentarios: From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Puntos a favor:

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Puntos en contra:

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

Using as a service desk but unfortunately not the most ideal

Puntos a favor:

There is automated timesheet tracking for each tickets.

Puntos en contra:

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternativas consideradas: Jira

Review of about a leading management software

Comentarios: In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Puntos a favor:

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Puntos en contra:

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.

Simplify Your Work with OneDesk's All-in-One Platform

Puntos a favor:

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Puntos en contra:

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.