15 años ayudando a las empresas españolas
a elegir el mejor software
¿Qué es OneDesk?
El software OneDesk combina capacidades de centro de ayuda y gestión de proyectos en una sola aplicación. No es necesario comprar, integrar ni cambiar entre aplicaciones. Tu equipo puede dar asistencia a tus clientes y trabajar en proyectos desde un solo lugar.
OneDesk está dirigido a pymes y departamentos de grandes empresas y es utilizado con frecuencia por gestores de proyectos, atención al cliente, TI, servicios profesionales y más. Este software fácil de usar, rico en funciones y altamente configurable puede gestionar los flujos de trabajo tanto de emisión de tickets como de tareas.
¿Quién usa OneDesk?
Las pequeñas y medianas empresas, así como departamentos de grandes empresas, utilizan OneDesk. OneDesk es utilizado con frecuencia por gestores de proyectos, gerentes de atención al cliente, TI y centro de ayuda.
¿Dónde se puede implementar OneDesk?
Sobre el proveedor
- OneDesk
- Ubicado en Montreal, Canadá
- Fundada en 2008
Asistencia de OneDesk
- Chat
Idiomas
inglés
Precios de OneDesk
Precio inicial:
- Sí, ofrece una prueba gratuita
- Sin versión gratuita
OneDesk no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de OneDesk está disponible a partir de 11,99 US$/mes.
Planes de precios consigue una prueba gratuitaSobre el proveedor
- OneDesk
- Ubicado en Montreal, Canadá
- Fundada en 2008
Asistencia de OneDesk
- Chat
Idiomas
inglés
Imágenes y vídeos de OneDesk






Funciones de OneDesk
Opiniones de OneDesk
User review with one year of use
Comentarios: In general terms, it saves work by having two important functionalities in the same software.
Puntos a favor:
It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
Puntos en contra:
It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
A project management solution
Comentarios: From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
Puntos a favor:
One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
Puntos en contra:
One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
Using as a service desk but unfortunately not the most ideal
Puntos a favor:
There is automated timesheet tracking for each tickets.
Puntos en contra:
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternativas consideradas: Jira
Review of about a leading management software
Comentarios: In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
Puntos a favor:
Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
Puntos en contra:
It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
Simplify Your Work with OneDesk's All-in-One Platform
Puntos a favor:
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Puntos en contra:
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.