Bookeo
¿Qué es Bookeo?
Sin comisiones en reservas, sin tarifas de consumidor. Planes fijos desde 39.95 $ por mes. Un completo sistema de reservas online para proveedores de tours y actividades y escape rooms. Incrusta el widget de Bookeo en tu sitio web y en la página de Facebook para aceptar reservas en línea y pagos en horario ininterrumpido, con disponibilidad en tiempo real. Define precios especiales para temporadas o grupos. Los clientes pueden recibir confirmaciones automáticas por correo electrónico/mensaje de texto, recordatorios y solicitudes de reseñas. Gestiona listas de personal y vehículos.
¿Quién usa Bookeo?
Sin información del proveedor
¿Tienes dudas sobre Bookeo?
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Opiniones de Bookeo
Ani
Book Anytime
Comentarios: Very happy with what I need it for, plus they have wonderful customer service.
Puntos a favor:
The ease of set up & use. I can charge clients online without wasting time after the session.
Puntos en contra:
To have more tools available the price increase is too high
Respuesta de Bookeo
el año pasado
Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon
Usuario verificado
I like it, but could use a few tweaks.
Comentarios: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.
Puntos a favor:
Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration
Puntos en contra:
Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.
Respuesta de Bookeo
hace 6 meses
Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon
Jacob
Happy Customer
Puntos a favor:
I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero
Puntos en contra:
There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.
Christine
Very basic and no desire to improve
Comentarios: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.
Puntos a favor:
The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration
Puntos en contra:
You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.
Respuesta de Bookeo
hace 2 años
Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon
Jennifer
Alternativas consideradas:
Bookeo review by Jen
Puntos a favor:
The product looked great and was easy to use from a customer perspective. Openings were clearly shown and paying for the booking was easy. I got an email confirmation and receipt.
Puntos en contra:
I actually used Bookeo to purchase a ticket myself before using it for my own business. The product went from easy to use to not at all easy. The customer service department is of little help and it really put a negative spin on my experience.
Respuesta de Bookeo
hace 3 meses
Thank you for posting a review, Jennifer. We set a high standard for our Customer Support and are truly sorry to hear that our standard was not met in your interaction with our business. Unfortunately, you did not provide your company name and therefore we can not search for correspondence with your business. We would like the opportunity to investigate your feedback further so that we can deliver a better experience next time. You may reach us anytime at support@bookeo.com. Again, thank you for your feedback! Shannon
