¿Quién utiliza este software?

SuccessWare21 is focused on companies in the residential HVAC, Plumbing and Electrical businesses with anywhere from 5 to over 100 technicians.


Valoración media

4 reseñas
  • 4 / 5
    En general
  • 3.5 / 5
    Facilidad de uso
  • 4 / 5
    Atención al cliente
  • 3 / 5
    Características
  • 4 / 5
    Relación calidad-precio

Detalles del producto

  • Versión gratuita
    No
  • Implementación
    Cloud, SaaS, Web
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables

Datos del proveedor

  • SuccessWare21
  • http://www.successware21.com
  • Fundada en 1995

Información sobre este software

Service industry software to manage dispatching, customer information, service agreements, full accounting, sales leads, and more. Our industry leading mobile field service solution; SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time. Full operational and accounting reports will allow you to analyze and manage your business allowing you to achieve higher profits.


SuccessWare21 Features

  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Últimas reseñas disponibles sobre SuccessWare21

Traducción realizada automáticamente. Mostrar la reseña original

We use the system heavily and successware provides us with an overall good experience

4/5
En general
2 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Puntos a favor: Successware is an All in one solution. Call taking/dispatching
Integrates with other programs like SWRemote and Review Buzz.

Puntos en contra: It's outdated in the look and feel. Reporting isn't customized and we have to extract information to a speadsheet to manipulate to interpret. It requires extensive training to get someone up to speed ot use the program when we have a new user. Call Taking Screen is outdated. Would be nice to have it tie to scripting and easily searchable resource documents for pricing, services offered, etc.

Traducción realizada automáticamente. Mostrar la reseña original

Overall covers about all that we ask of the program.

5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Puntos a favor: Easy to use, easy to train. I can get most of the information I need simply because it's so easy to find it.

Puntos en contra: Unable to go directly from purchase order to job costing. Commission/bonus is affected by parts costs, it would be easier to go directly from a purchase order created from a job to that invoice and recalculate commissions related to parts cost.