¿Qué es Cyara?

La galardonada plataforma de aseguramiento automatizado de la CX de Cyara ayuda a las marcas más reconocidas del mundo a ofrecer experiencias impecables a los clientes, con menos esfuerzo, coste y riesgo. Cyara es compatible con el ciclo de vida completo de desarrollo de software de CX. Incluye diseño, pruebas funcionales y de regresión, pruebas de carga y supervisión de la producción. Todo esto permite a las empresas diseñar, desarrollar y mantener recorridos de clientes óptimos a escala, a través de canales digitales y de voz y, a la vez, reducir el riesgo de defectos percibidos por el cliente.

¿Quién usa Cyara?

Todos los días, las marcas más reconocidas del mundo confían en Cyara para diseñar mejores experiencias a los clientes en menos tiempo, a través de canales de voz y digitales y con menos esfuerzo, coste y riesgo.

¿Dónde se puede implementar Cyara?

Cloud, SaaS, Web, Windows (desktop), Windows (local)

Sobre el proveedor

  • Cyara
  • Fundada en 2006
  • Asistencia 24/7
  • Chat

Países disponibles

Albania, Alemania, Andorra, Australia, Austria y otros 49

Idiomas

inglés

Precios de Cyara

Precio inicial:

Sin información del proveedor

Sobre el proveedor

  • Cyara
  • Fundada en 2006
  • Asistencia 24/7
  • Chat

Países disponibles

Albania, Alemania, Andorra, Australia, Austria y otros 49

Idiomas

inglés

Imágenes y vídeos de Cyara

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Vídeo de Cyara
Cyara Software - 1

Funciones de Cyara

  • Alertas y notificaciones
  • Herramientas de colaboración
  • Integraciones de terceros
  • Integración de telefonía informática
  • Panel de comunicaciones
  • Recopilación de datos multicanal
  • Tests basados en los requisitos
  • Tests parametrizados
  • Verificación de scripts de test
  • Vista jerárquica
  • Visualización de datos

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Opiniones de Cyara

Evaluación media

General
4,3 (8)
Facilidad de uso
4,3 (8)
Atención al cliente
4,5 (8)
Funciones
4,0 (8)
Relación calidad-precio
4,3 (8)

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
38%
4
50%
3
13%
Jan martijn S.
Account Exectutive en Países Bajos
Telecomunicaciones, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Implementation and pre-sales support

5,0 hace 3 meses

Puntos a favor:

Received excellent support during sales cycle, and got possitive feedback from end-customer with regard to implementation, and usage of solution

Puntos en contra:

na

Respuesta de Cyara

hace 2 meses

Hi Jan Martijn, thank you for taking the time to share about your experience with us! It is great to hear how we have been able to provide you with excellent support during your sales cycle. Looking forward to working with you further. Please don't hesitate to reach out to our team if you need assistance in the future. Cheers!

Nilesh S.
Consultant - Test Engineer en India
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Cyara for IVR testing

4,0 hace 7 meses

Comentarios: Personally I found it very good testing tool. Mostly we are using data driven tests to perform our regression test. The best thing about cyara is handling. It is very simple to use. Anyone can learn it quickly and use it for desired purpose. It is saving lot of time in testing and debugging issues.

Puntos a favor:

Cyara is very handy tool to test IVR's. I am using it from past 2 years and find it very helpful. Mostly we are using data driven tests to perform our regression test. The best thing about cyara is handling. It is very simple to use. Anyone can learn it quickly and use it for desired purpose. You will get simplified results in the end which are nice to review. Transcribe is the new feature which is best to use. It become lot easier handling complex testing after using cyara. Thank you.

Puntos en contra:

There is one issue I face mostly when we upload csv files for data driven testing. For example if you have multiple test cases and you want to upload same csv file to all the test cases then you need to upload / drag n drop it to all the test cases one by one. Instead of this repetitive work we should select check boxes which are given on the left hand side of test case page and one paste or upload option should be added to Actions tab. It will be lot easier otherwise it is very good and fulfilling all the requirement.

Respuesta de Cyara

hace 6 meses

Hi Nilesh, I am so glad to hear about the value Cyara's platform has been able to provide in your regression testing. We aim to create solutions that are easy to navigate and provide timely results for all of your needs. Additionally, I appreciate your feedback on how we can make the process of uploading CSV files less repetitive. We will be taking the responses we receive here to see how we can implement any necessary changes in the future. Cheers!

Seth M.
Software Engineer en Zimbabue
Medios online, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The Best Service Assurance Solution Of The Future

4,0 hace 3 semanas Nuevo

Comentarios: When compared to manual testing, Cyara allows  for more robust testing. We've been able to  create comprehensive regression campaigns, as  well as robust functionality campaigns with  negative and edge case testing. Our testing  game has certainly improved! We were able to  reduce our manual testing activities by using  Cyara to test our voice channel changes on  target. In terms of testing, it essentially  increased our return on investment.

Puntos a favor:

The user interface is extremely user-friendly, and all functionalities are easily  accessible. CX models and crawlers are new features that make it easier for non technical Business Analysts to use Cyara as a  tool. We even intend to use Cyara as a flow  design tool in the future, resolving issues with  test case creation. Cyara pulse is used to  actively monitor the voice application's health.  Product companies' support is among the best.

Puntos en contra:

There are as yet couple of restrictions with crusades like keeping a call open and afterward after some span settle on another decision. Very much like jmeter gives us that opportunity when we need to test API shouts toward some time. Utilization of informational collections can in any case be improved with any semblance of DB like designs. Its actually confounding while at the same time utilizing datasets in crusades. Crusade results don't show not many of the significant fields and will be executed in ongoing deliveries.

Yash L.
IVR Developer en EE. UU.
Software informático, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Cyara - A mediocrity

3,0 hace 7 meses

Puntos a favor:

The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not.

Puntos en contra:

The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within.

Respuesta de Cyara

hace 6 meses

Hi Yash, I'm sorry to hear that some of the features of the platform haven't been meeting your expectations but I appreciate your feedback on where we can improve to make campaigns more flexible. I was pleased to see that you have found Call Explorer so useful! We love that Call Explorer has helped to minimize the time-consuming and repetitive tasks that come with IVR testing. I would love to connect you with one of our account managers to discuss your concerns and ensure all of your needs are being met. Please feel free to send me an email and I will assist you further. Sincerely, Chelsie

Usuario verificado
Software Development Engineer en India
Usuario de Linkedin verificado
Software informático, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Nice product

4,0 hace 7 meses

Comentarios: Good

Puntos a favor:

The ability to test a wide variety of flows.

Puntos en contra:

Sometimes the test creation becomes combersome.

Respuesta de Cyara

hace 7 meses

Thank you for your feedback! I'm happy to see that you have had a positive experience with us. We are continuing to optimize our products and services, and feedback from our customers helps us pinpoint where you feel we can make improvements. As we continue optimizing our platform, please feel free to let us know your thoughts. Have a great day!