Cyara

Implementation and pre-sales support

Puntos a favor:

Received excellent support during sales cycle, and got possitive feedback from end-customer with regard to implementation, and usage of solution

Puntos en contra:

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Cyara for IVR testing

Comentarios: Personally I found it very good testing tool. Mostly we are using data driven tests to perform our regression test. The best thing about cyara is handling. It is very simple to use. Anyone can learn it quickly and use it for desired purpose. It is saving lot of time in testing and debugging issues.

Puntos a favor:

Cyara is very handy tool to test IVR's. I am using it from past 2 years and find it very helpful. Mostly we are using data driven tests to perform our regression test. The best thing about cyara is handling. It is very simple to use. Anyone can learn it quickly and use it for desired purpose. You will get simplified results in the end which are nice to review. Transcribe is the new feature which is best to use. It become lot easier handling complex testing after using cyara. Thank you.

Puntos en contra:

There is one issue I face mostly when we upload csv files for data driven testing. For example if you have multiple test cases and you want to upload same csv file to all the test cases then you need to upload / drag n drop it to all the test cases one by one. Instead of this repetitive work we should select check boxes which are given on the left hand side of test case page and one paste or upload option should be added to Actions tab. It will be lot easier otherwise it is very good and fulfilling all the requirement.

The Best Service Assurance Solution Of The Future

Comentarios: When compared to manual testing, Cyara allows  for more robust testing. We've been able to  create comprehensive regression campaigns, as  well as robust functionality campaigns with  negative and edge case testing. Our testing  game has certainly improved! We were able to  reduce our manual testing activities by using  Cyara to test our voice channel changes on  target. In terms of testing, it essentially  increased our return on investment.

Puntos a favor:

The user interface is extremely user-friendly, and all functionalities are easily  accessible. CX models and crawlers are new features that make it easier for non technical Business Analysts to use Cyara as a  tool. We even intend to use Cyara as a flow  design tool in the future, resolving issues with  test case creation. Cyara pulse is used to  actively monitor the voice application's health.  Product companies' support is among the best.

Puntos en contra:

There are as yet couple of restrictions with crusades like keeping a call open and afterward after some span settle on another decision. Very much like jmeter gives us that opportunity when we need to test API shouts toward some time. Utilization of informational collections can in any case be improved with any semblance of DB like designs. Its actually confounding while at the same time utilizing datasets in crusades. Crusade results don't show not many of the significant fields and will be executed in ongoing deliveries.

Cyara - A mediocrity

Puntos a favor:

The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not.

Puntos en contra:

The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within.

Nice product

Comentarios: Good

Puntos a favor:

The ability to test a wide variety of flows.

Puntos en contra:

Sometimes the test creation becomes combersome.