Ordyx

Wholesale price increases are difficulty to accomplish. Customer service always points the finger at the internet provider first. They make changes without fully explaining what will and has changed, you're up to your own to figure it out or call them.

There are several things that I do not like about the system. FIrstly, it is not easy to learn without direct tuition from a trainer at ORDYX. The customer support system seems difficult to navigate and there is not very good immediate response from the team. (not enough of them?) Without better knowledge, it feels difficult to utilize many of the higher end features of this system. In addition, use of remote platforms is difficult, bordering on impossible and getting help in solving the problem is equally difficult.

Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month. * Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology. * Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved. * It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue. * Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds. * Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work. * No ability to remove tip line from receipts. * Weird phrasing on things (recipes instead of items) makes learning back end confusing.

If there is a problem the support is nothing like it used to be they hire inept tech people that sound like you are interrupting the game time and are unwilling to make an effort to help resolve anything. I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before. I think that they maybe grew too fast and lost sight of what keeps customers.

Lack of customized searches in what should be a very flexible database format. Lack of automatic customized report generation on a routine basis. Easy physical inventory entry(barkeep app for example). Lack of feature request form with follow on status.