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eClinicalWorks
¿Qué es eClinicalWorks?
eClinicalWorks es uno de los principales proveedores privados en TI para atención médica. Proporciona soluciones completas de EHR (historia clínica electrónica, por sus siglas en inglés) y PM (gestión de las prácticas, por sus siglas en inglés) utilizadas por más de 850 000 proveedores de más de 20 países.
¿Quién usa eClinicalWorks?
Este software ofrece soluciones innovadoras y personalizables para cada entorno, como oficinas de atención primaria, centros quirúrgicos ambulatorios, centros de salud, hospitales y clínicas móviles, junto con más de 50 especialidades.
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Opiniones de eClinicalWorks
Great EMR for clinic based settings loaded with features
Comentarios: Overall eClinical Works does a pretty good job as a clinic based EMR. It's fairly comprehensive and once you learn it, it is very easy to fill out notes, auto populate data, code for billing and handle messaging and e-prescriptions.
Puntos a favor:
I like how comprehensive the EMR is, information is fairly well laid out and it has lots of features including a messaging service where memos from patients, forms from pharmacies etc can all be accessed and responded to without having to give out the providers email address or phone number.
Puntos en contra:
It can be difficult to learn at first and find all of the information it holds. Sometimes the locations of certain tabs aren't very intuitive. It's also annoying that you can't have more than one tab up at a time to look at multiple patients at once.
Post Go-Live Implementation is a headache
Comentarios: Simple problems and questions are quickly answered (generally with-in one day) but more complex problems or implementing new programs takes months and the projects often get lost in a run-around of tech supports.
Puntos a favor:
Ease of scheduling patients and reviewing labs/imaging/documents.
Puntos en contra:
Implementing new features often takes months of back and forth with tech support.
You can get by with it but it is plagued with unhelpful support, errors, and out-dated
Comentarios: Not satisfied.
Puntos a favor:
You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product.
Puntos en contra:
There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly. The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents. ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base. Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing. ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do. Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip.
Simple, effective EMR system
Comentarios: Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice.
Puntos a favor:
Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice.
Puntos en contra:
I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system.
It gets the job done
Comentarios: It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.
Puntos a favor:
ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.
Puntos en contra:
There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.
