Lightspeed POS

Lightspeed POS

Por Lightspeed

¿Quién usa Lightspeed POS?

Las funcionalidades de Lightspeed están alineadas con las prioridades de los comercios minoristas y los restauradores. Simplifica las tareas diarias y céntrate en lo importante: el crecimiento del negocio y la experiencia del cliente.

¿Qué es Lightspeed POS?

Lightspeed Retail POS es una solución móvil todo en uno y basada en la nube que optimiza la atención al cliente y la dirección de tu negocio en todas sus ubicaciones. ¡Gestiona inventario, clientes, empleados y ventas desde tu ordenador portátil, iPad o teléfono móvil! Acepta todos los métodos de pago y reduce el tiempo de salida tanto en el local como online. Ahorra tiempo utilizando catálogos de compras integrados. Toma decisiones basadas en datos para hacer crecer tu negocio. Supervisa los costes y el inventario antiguo y automatiza alertas de bajas existencias.

Información sobre Lightspeed POS

Lightspeed

http://www.lightspeedhq.com

Fundada en 2005

Resumen de precios de Lightspeed POS

Lightspeed POS no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Lightspeed POS está disponible a partir de 69,00 US$/mes.

Precio inicial

69,00 US$/mes

Versión gratuita

No

Prueba gratis

Implementación

Instalado: Mac

En la nube, SaaS, web

Móvil: nativo de iOS

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Lightspeed POS

Sistemas de punto de venta para restaurante
Acceso móvil
Controles por separado
Creación de informes/análisis
División de cuentas
Gestión de consejos
Gestión de entrega
Gestión de inventarios
Gestión de tablas
Gestión de tarjetas de regalo
Pedidos en línea
Programa de fidelización
Códigos SKU/UPC
Códigos de barras/RFID
Gestión de artículos
Gestión de proveedores
Gestión de renovaciones de pedidos
Optimización de inventario
Previsión
Registro de entrada/salida
Seguimiento de costes
Seguimiento de inventario
Seguimiento de números de serie
Asistencia del programa de fidelización
Comercio electrónico
Gestión de comisiones
Gestión de descuentos
Gestión de inventarios
Gestión de precios
Gestión de tarjetas de regalo
Lectura de códigos de barras
Permisos de acceso de usuarios
Punto de venta para bares
Punto de venta para restaurantes
Seguimiento de ingresos
Seguimiento de ventas
Asistencia del programa de fidelización
Comercio electrónico
Gestión de comisiones
Gestión de descuentos
Gestión de inventarios
Gestión de precios
Gestión de tarjetas de regalo
Lectura de códigos de barras
Pantalla táctil
Seguimiento de ingresos
Seguimiento de ventas
Firma electrónica
Gestión de comisiones
Gestión de descuentos
Gestión de ingresos
Gestión de tarjetas de regalo
Integración de comercio electrónico
Lectura de códigos de barras
Perfil de cuenta de cliente
Programa de fidelización
Punto de venta (POS) al por menor
Punto de venta para restaurantes
Varias ubicaciones
Diseño de joyas
Envíos
Gestión de comisiones
Gestión de evaluaciones
Gestión de marketing
Gestión de mayoristas
Gestión de precios
Gestión de proveedores
Gestión de varias tiendas
Historial de compras del cliente
Seguimiento de reparaciones
Análisis nutricional
Calculadora de costes de trabajo
Coste de recetas y fórmulas
Etiquetas de ingredientes e información nutricional
Gestión de clientes
Gestión de inventarios
Gestión de la contabilidad
Gestión de la producción
Gestión de recetas y fórmulas
Gestión de ventas
Historial de ventas

Opiniones de Lightspeed POS

Mostrando 5 de 745 opiniones

General
4,2/5
Facilidad de uso
4,3/5
Atención al cliente
4,2/5
Funcionalidades
4,1/5
Relación calidad-precio
4,1/5
Jessica F.
Owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 4/9/2019

"Best POS for small businesses"

Comentarios: One major benefit is how easy my ordering is with their PO system.

Puntos a favor: I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Contras: Lots of different options so it takes a bit to determine what you need to use.

  • Fuente de la reseña 
  • Publicado el 4/9/2019
Usuario verificado
Sr. Analyst
Hospital y atención sanitaria, 5001-10.000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 1/5/2020

"Best POS System in the Business"

Comentarios: We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy. We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.

Puntos a favor: I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best.

Contras: I don't have any comments for this section

  • Fuente de la reseña 
  • Publicado el 1/5/2020
Zach C.
Operations
Comercio minorista, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    1/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    1/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 17/3/2020

"Frequent Outages"

Comentarios: Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it.

Puntos a favor: The system ties together items, sales, customers, and sales staff seamlessly. This allows us to dig in and review product performances like never before. Using the matrix feature makes creating items with multiple sizes, colors, and fits easy.

Contras: The system crashes. These past few months have been especially stressful with our busy season approaching. The following list is made up of days in which we were not able to take payment from customers anywhere from a few minutes to a few hours.
Monday March 16, 2020
Wednesday Feb 26, 2020
Saturday Feb 15, 2020
Saturday Feb 1, 2020
Thursday Jan 30, 2020
Saturday Dec 14, 2020
Friday Dec 13, 2020
Friday Dec 6, 2020
Sunday Nov 3, 2019
Monday Sep 30, 2019
Thursday July 18, 2019
Saturday July 13, 2019
We've had an email in, with several followups, to our Lightspeed rep for the reassurance these outages will slow/stop. Unfortunately every email has gone unanswered for over a month now. This lack of communication is very frustrating. We're just waiting for an outage on a weekend during our busy season. Being we are locked into a contract we have no way out but are actively searching for an alternative as to not live in the fear of an outage at any moment. Lightspeed Payments is another spot to touch on. All told, the switch to Lightspeed Payments would cost our company roughly an extra $7,000/year on top of our current processing costs with Vantiv.

Respuesta de proveedores

por Lightspeed el 20/3/2020

Hello Zach,

Thank you for your feedback. We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.We will have someone from our Customer Success Team reach out to you shortly.

Thank you,

Lightspeed POS

  • Fuente de la reseña 
  • Publicado el 17/3/2020
Allison L.
Owner
Comercio minorista, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 29/5/2020

"Best decision I made for my business!"

Comentarios: Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.

Puntos a favor: Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze!

Contras: I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like. Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack.

  • Fuente de la reseña 
  • Publicado el 29/5/2020
Vaughn A.
Owner/Director
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 29/4/2020

"!!SMALL BUSINESS WARNING!! NOT FAIR"

Comentarios: !!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.
I have not worked for or worked with a company that does not work fairly with their customers. I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.

Puntos a favor: The software is comprehensive. Many add-ons are available at high costs.

Contras: It can get complicated and takes some effort to train new staff.
Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Respuesta de proveedores

por Lightspeed el 6/5/2020

Hello Vaughn,

We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them.

Thank you,

Lightspeed POS

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 29/4/2020