17 años ayudando a las empresas
a elegir el mejor software
Kickserv
¿Qué es Kickserv?
Fundada por el propietario de una empresa de servicios, la plataforma de servicios a domicilio Kickserv se creó teniendo en cuenta tu negocio de climatización. A partir de tan solo 59 $ al mes por una cuenta con todas las funciones, es un acierto. Puedes crear tu sitio web con el formulario de clientes potenciales para transferir los clientes potenciales directamente a Kickserv; automatizar el envío de correos electrónicos a todos tus clientes potenciales; enviar campañas promocionales a tus clientes; dar estimaciones; programar trabajos; facturar tu trabajo; crear informes sobre tu negocio e integrarte con la plataforma de contabilidad de tu elección, actualmente Xero o Quickbooks.
¿Quién usa Kickserv?
La empresa de servicios que busca eliminar los procesos basados en papel, convertir más clientes potenciales, realizar un seguimiento y cerrar oportunidades de mejor manera, controlar la programación de trabajos y agilizar la facturación y el cobro de efectivo.
¿Tienes dudas sobre Kickserv?
Compara con una alternativa popular
Kickserv
Otras alternativas interesantes a Kickserv
Opiniones de Kickserv
What did we do without Kickserv?
Excellent functionality and ease of use
Comentarios: Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.
Puntos a favor:
Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.
Puntos en contra:
There are no issues or downside for my company.
Respuesta de KickServ
hace 6 años
Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!
Alternativas consideradas previamente:
Great for One Tech
Comentarios: I enjoy using the product from my desk and the tech doesn't have any complaints from the app.
Puntos a favor:
I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.
Puntos en contra:
Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.
Respuesta de KickServ
hace 3 años
Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)
Lack of response to concerns. Converted us to new platform a day early while open.
Comentarios:
Our experience with this software was average until the migration from SSK to Kickserv.
1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.
Puntos a favor:
drag and drop capabilities
Puntos en contra:
Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful
Respuesta de KickServ
hace 8 años
The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.
Alternativas consideradas previamente:
Kickserv Review
Comentarios: Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.
Puntos a favor:
The ability to store everything together.
Puntos en contra:
It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Very easy to use and many functions
Puntos a favor:
The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs.
Puntos en contra:
We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available
