--- description: ¿Qué piensan los usuarios de Think Help Desk? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Think Help Desk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Think Help Desk - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software helpdesk](/directory/30008/help-desk/software) > [Think Help Desk](/software/122881/think-help-desk) # Think Help Desk Canonical: https://www.capterra.es/software/122881/think-help-desk Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/122881/think-help-desk?page=2) > Think Tank NTG vende un sistema de tickets de servicio técnico basado en la nube que se personaliza para tus necesidades. Comenta lo que quieres hacer. > > Veredicto: 9 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Think Help Desk? Los principales clientes son sistemas de escuelas, hospitales y empresas con múltiples usuarios finales y oficinas o más de una ubicación. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.2/5** | 9 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Think Tank Software - **Constitución**: 1990 ## Contexto comercial - **Precio inicial**: 79,99 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funcionalidades - Alerts/Escalation - Comunicación multicanal - Enrutamiento automatizado - Portal de autoservicio ## Opciones de asistencia - Chat ## Categoría - [Software helpdesk](https://www.capterra.es/directory/30008/help-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.es/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Milvus](https://www.capterra.es/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.es/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Opiniones ### "Everyone at Think Tank has been wonderful to work with." — 4.0/5 > **Emily** | *22 de junio de 2017* | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Think Help Desk is easy to use, and it is extremely easy to customize to meet our needs. The program tends to run very effectively. > > **Desventajas**: There are some really neat programs available to us through Think Help Desk, but a lot of them don't work properly, such as some of the report features. ----- ### "Nice Product" — 4.0/5 > **Chris** | *18 de noviembre de 2019* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Think HelpDesk is easy to use and very helpful for our small school district in keeping track of help tickets. The teachers can easily submit tickets and we are able to update, complete, and review tickets when needed. > > **Desventajas**: It would be nice if there was an app for this product. We have requested this several times, but there hasn't been anything created yet, not sure there is a plan to either. ----- ### "Think tank" — 3.0/5 > **Travis** | *30 de noviembre de 2023* | Educación primaria/secundaria | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: The list view of all tickets needing assistance. It is very easy to navigate and understand the system > > **Desventajas**: The ability to track and report performance of employees > > Great end product for a smaller organization or a smaller department within a larger organization that operates independently ----- ### "We have used this Help Desk for many years and have been overall, very impressed. Great product\!" — 4.0/5 > **Jayne** | *26 de junio de 2017* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Very easy to use for staff and support staff as well. Reports are fast and easy to create. Issues are resolved quickly and efficiently. > > **Desventajas**: NO APP\! We have been asking for this for YEARS\! I feel like the software is stagnant and nothing has been done to improve the software/program for many years now. ----- ### "It took us off the paper merry-go-round." — 4.0/5 > **Mike** | *23 de junio de 2017* | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like the ability to notify all concerned parties with one ticket input. It took us off the merry-go-round of getting lost or never put in. > > **Desventajas**: The reporting sometimes will not give all that is needed with out tweaking it or jumping to a few different settings. > > The biggest is it took us off the paper ticketing system which was a real headache. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/122881/think-help-desk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/122881/think-help-desk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Datos estructurados