¿Qué es Capsule?
Capsule es el CRM en línea simple e inteligente. Para desarrollar relaciones más sólidas con los clientes, hacer más ventas y ahorrar tiempo. Capsule organiza contactos, correos electrónicos, actividades y canales de ventas, todo en un solo lugar. Se integra con otras herramientas populares, como G Suite de Google para ofrecer una vista completa de clientes y otros contactos. Cuenta gratuita disponible para hasta 2 usuarios o cuentas pagas a partir de 12 dólares al mes.
¿Quién usa Capsule?
Propietarios de pequeñas empresas que desean organizar mejor sus actividades comerciales y con clientes. Jefes y vicepresidentes de Ventas/Marketing de pequeñas y medianas empresas que buscan una solución de ventas.
¿Dónde se puede implementar Capsule?
Sobre el proveedor
- Zestia
- Ubicado en Manchester, RU
- Fundada en 2009
Asistencia de Capsule
- Chat
Idiomas
inglés
Precios de Capsule
Precio inicial:
- Sí, ofrece una prueba gratuita
- Sí, ofrece una versión gratuita
Capsule dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Capsule está disponible a partir de 18,00 US$/mes.
Planes de precios consigue una prueba gratuitaSobre el proveedor
- Zestia
- Ubicado en Manchester, RU
- Fundada en 2009
Asistencia de Capsule
- Chat
Idiomas
inglés
Imágenes y vídeos de Capsule
Funciones de Capsule
Alternativas a Capsule
Opiniones de Capsule
Manuel
Optimizado
Comentarios: Buena gestion en general optimizado y efectivo en su uso
Puntos a favor:
Su gestion de clientes y base de datos funciona bien ayuda en el trabajo
Puntos en contra:
Algunas opciones son algo complejas pero se resuelve
Respuesta de Zestia
hace 3 semanas
Hi Manuel, Thanks for writing a review about Capsule. We're pleased to hear that the customer management database side of Capsule is working well for you. If you're finding anything challenging then our support team are always at hand to help you out at support@capsulecrm.com. We're pleased to hear you're finding Capsule effective.
Ilia
Pretty good.
Comentarios: Overall experience was positive. It's a solution that I recommend to people.
Puntos a favor:
What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run. The mobile app was pretty solid, easy to use and probably better or on par with some of the other (more expensive) CRM apps I've used. ~Capsule also had a decent project management function.
Puntos en contra:
I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.
Alternativas consideradas: Zoho CRM y Salesforce Sales Cloud
Respuesta de Zestia
hace 2 años
Hi Ilia, Chloe here from Capsule. Thanks for taking the time to write a review. We're happy to hear that you found Capsule easy to deploy and are enjoying using the mobile app. If you ever need any help for example setting up integrations then don't hesitate to reach out to us at support@capsulecrm.com.
Robert
A simple CRM that allowed us to hit the ground running
Comentarios: Overall I have been pleasantly surprised. I at first thought the system would be too underpowered for what we needed, but it has actually delivered on what we have needed and the simplicity of changing things has allowed us to easily experiment with our processes until we have things right. It has suited our small team very well - and I look forward to seeing how well it scales with us.
Puntos a favor:
I like the simplicity of the system. It was very quick and easy both to setup (and make changes to) and then to use the system. It has been very easy to train new employees on. The system has some good power around workflows - which have helped us lock down our processes and helped new staff to follow them. It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.
Puntos en contra:
The system doesn't have a document generation tool (so you need to generate invoices and quotes in a separate system). It also is comparatively underpowered in the reports you can generate (even when you upgrade to the higher tiers that have additional reporting functionality). You can export full data sets to CSV - so we have built what we needed in Excel, but it would be nice to have it saved as reports and visualisations in the system. There also isn't the flexibility around notifications that I am previously used to (and so we have had to adjust the workflows a little).
Alternativas consideradas: Salesforce Essentials
Razones para cambiar a Capsule: The initial price point was cheaper for Capsule (about half the price of Salesforce) - and I and other key staff members of the team had experience of setting up Salesforce and found that there was just a lot more to do before you could start using the system (and another step change of work before you could start using it again).
Respuesta de Zestia
hace 7 meses
Hi Robert, Chloe from Capsule here. Thanks for taking the time to write a detailed review - it really helps our team when we receive first-hand feedback. We're so happy to hear that Capsule is helping your business and saving you time in a variety of ways. We've also taken onboard your feedback regarding document generation, reports and notifications. If anything should change on any of those fronts - you'll be the first to know. Regardless, we're very happy that you've been surprised by Capsule and look forward to helping your business scale in the future.
Jonathan
Easy to use, keeps my lead tracking process organised
Comentarios: It's positive - solves a problem, makes my life easier so it's a thumbs up from me.
Puntos a favor:
I love that it's easy to use, keeps my lead tracking process organised. No complicated features. I set reminders and track everyone I have contacted. I can access all features really easily and it just makes my sales and marketing manageable - without additional functions I won't use or need.
Puntos en contra:
When I import a CSV file - I need to format it slightly for it to identify all the columns - just an extra step which is a bit of a pain but not a biggy.
Alternativas consideradas: HubSpot Marketing Hub y Mailchimp
Razones para cambiar a Capsule: Does exactly what I want without the other stuff that make CSMs so more complicated and heavy
Respuesta de Zestia
hace 3 semanas
Hi Jonathan, Thanks for taking the time to write a review- we really appreciate that. We're glad to hear that Capsule is keeping you organised and you're easily able to manage your sales and marketing using it. As for the import process are you having to change the format from ; to , separation? We're always looking at ways to improve this process and would love to hear more specific details. If you could email support@capsulecrm.com then our team can help you out.
Taryn
Not Ideal for a Charity CRM
Comentarios: I think it is a fine program that didn't suit the needs of a national charity.
Puntos a favor:
I think you you were using this software for school or a business that required registration of sorts it might be ideal but the marketing features were not strong enough for us. We used the program for 1 year and then switch over that had a better UX, marketing integration and that automatically process tax receipts.
Puntos en contra:
The UX wasn't great. It wasn't intuitive for our team.
Alternativas consideradas: Keela
Razones para cambiar a Capsule: We had an employee that had some experience with it and could navigate the program. We stuck with it for 1 year and switched over to Keela.
Respuesta de Zestia
hace 2 años
Hi Taryn, Chloe here from Capsule. Thanks for taking the time to review us, we really appreciate the feedback. While we do have a number of charities using Capsule we understand it isn't the right fit for everyone - we're happy you've found another solution that works for you!
