Capsule

Optimizado

Comentarios: Buena gestion en general optimizado y efectivo en su uso

Puntos a favor:

Su gestion de clientes y base de datos funciona bien ayuda en el trabajo

Puntos en contra:

Algunas opciones son algo complejas pero se resuelve

Pretty good.

Comentarios: Overall experience was positive. It's a solution that I recommend to people.

Puntos a favor:

What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run. The mobile app was pretty solid, easy to use and probably better or on par with some of the other (more expensive) CRM apps I've used. ~Capsule also had a decent project management function.

Puntos en contra:

I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.

Alternativas consideradas: Zoho CRM y Salesforce Sales Cloud

Day #1 of the evaluation

Puntos a favor:

DAY #1 - yes, I know, I know its early days but after using a high-powered corporate CRM for 20 years I find Capsules underlying principles of operations intuitive , and easy to understand. I accept there is much to do to get me back up and running in my small business but I'm really confident after my painful transition from a large US corporate CRM that it wont be as painless and frustrating. Also let me highlight an outstanding feature of Capsule. Hardware, software, R&D catchup, and leapfrog etc is the nature of the industry. But what my intuition tells me after a long time in the game what will set this company apart (and I've seen many over the years: good and abysmal) is the quality and calibre of the support. The support team wants me to succeed! :) and that gives me a lot of energy. I have spent 40 years in the IT game and to get a support response from halfway round the world in 4 hrs gives me great confidence. I will report back again year!

Puntos en contra:

I will report back in the next 6 months to give an update.

Features and Format Lacking, Good for the Basics

Comentarios: Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.

Puntos a favor:

The ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.

Puntos en contra:

Certain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company. It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily. There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past.

This is IT

Comentarios: I use it and recommend it to my clients.

Puntos a favor:

If you don't want to hire an assistant but need something to keep you on track then you have come to the right place

Puntos en contra:

I would like it to work better with Apple.