¿Qué es Brightpearl?

Brightpearl es una plataforma de operaciones minoristas. Estrechamente integrada a todos tus canales de venta, Brightpearl conecta tus procesos de pedidos de ventas, cumplimiento, gestión de inventarios, contabilidad, creación de informes y planificación, gestión de almacenes, reposición y más. Diseñada específicamente para modelos de negocios minoristas, Brightpearl ha sido desarrollada para manejar de manera fiable los momentos de actividad comercial intensa y se integra con el ecosistema de tecnología minorista completo.

¿Quién usa Brightpearl?

Brightpearl es ideal para comercios minoristas multicanal de productos terminados que venden en tiendas, online o a través de mercados online como eBay y Amazon que comercializan un millón de dólares o más.

Vídeo de Brightpearl
Brightpearl Software - 1 Brightpearl Software - 2 Brightpearl Software - 3 Brightpearl Software - 4

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Opiniones de Brightpearl

Evaluación media

General
4,4
Facilidad de uso
4,4
Atención al cliente
4,4
Funcionalidades
4,2
Relación calidad-precio
4,2

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
52%
4
38%
3
5%
2
3%
1
3%
Stacy
Stacy
Web Development Manager / Web Master / SEO Specialist en EE. UU.
Usuario de Linkedin verificado
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

5,0 hace 4 años

Comentarios: The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Puntos a favor:

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Puntos en contra:

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Respuesta de Brightpearl

hace 4 años

Hi Stacy, Thank you very much for sparing the time to review us. It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency. We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module. Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on. Thanks again for taking the time. Tom

James
James
Managing Director en RU
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

I cannot recommend Brightpearl enough!

5,0 hace 2 años

Puntos a favor:

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Puntos en contra:

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Respuesta de Brightpearl

hace 2 años

Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl)

Jessica
Customer Service Manager en EE. UU.
Productos cosméticos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Support is very slow

3,0 el mes pasado Nuevo

Comentarios: I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system.

Puntos a favor:

I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical.

Puntos en contra:

Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is.

nick
owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

A work in progress

4,0 hace 2 años

Comentarios: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Puntos a favor:

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Puntos en contra:

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Respuesta de Brightpearl

hace 2 años

Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl)

Kristoffer
CEO en Dinamarca
Bienes de consumo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

4,0 hace 2 años

Comentarios: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Puntos a favor:

We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Puntos en contra:

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Respuesta de Brightpearl

hace 2 años

Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl)