--- description: ¿Qué piensan los usuarios de EV Service Manager? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de EV Service Manager. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: EV Service Manager - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de activos informáticos](/directory/30077/it-asset-management/software) > [EV Service Manager](/software/124331/easyvista) # EV Service Manager Canonical: https://www.capterra.es/software/124331/easyvista Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/124331/easyvista?page=2) > Soluciones basadas en la nube diseñadas para respaldar la actual madurez de ITIL de tu organización y la estrategia de administración de servicios de TI. > > Veredicto: 14 usuarios lo han valorado con **3.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **3.4/5** | 14 Opiniones | | Facilidad de uso | 3.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.8/5 | Basado en las opiniones generales | | Funcionalidades | 3.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: EasyVista - **Ubicación**: New York, EE. UU. - **Constitución**: 1988 ## Contexto comercial - **Precio inicial**: 999,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, portugués - **Países disponibles**: Canadá, Estados Unidos ## Funcionalidades - API - Alerts/Escalation - Asset Lifecycle Management - Catálogo de servicios - Creación de informes para TI - Creación de informes/análisis - Gestión de SLA (Service Level Agreement) - Gestión de auditorías - Gestión de capacidades - Gestión de configuración - Gestión de contratos o licencias - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de problemas - Gestión de proveedores - Gestión de tareas - Gestión de tickets de soporte - Gestión de versiones - Gestión del cambio - Gestión del conocimiento - Panel de actividades - Panel de comunicaciones - Portal de autoservicio - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento de costes - Visualización de datos ## Integraciones (en total: 6) - Flow - Microsoft Power Automate - Slack - Trello - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión de activos informáticos](https://www.capterra.es/directory/30077/it-asset-management/software) ## Categorías relacionadas - [Software de gestión de activos informáticos](https://www.capterra.es/directory/30077/it-asset-management/software) - [Herramientas ITSM](https://www.capterra.es/directory/30676/itsm/software) - [Software helpdesk](https://www.capterra.es/directory/30008/help-desk/software) - [Software de service desk](https://www.capterra.es/directory/31027/service-desk/software) - [Software para servicios informáticos](https://www.capterra.es/directory/30672/it-service/software) ## Alternativas 1. [Freshservice](https://www.capterra.es/software/132997/freshservice) — 4.5/5 (686 reviews) 2. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Milvus](https://www.capterra.es/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Desk Manager](https://www.capterra.es/software/173025/help-desk-software) — 4.8/5 (106 reviews) ## Opiniones ### "Complete ITSM tool easy to implement and use" — 4.0/5 > **Usuario verificado** | *26 de enero de 2023* | Minería y metalurgia | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available. > > **Desventajas**: Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons. > > We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available. ----- ### "Very Flexible to a fault" — 4.0/5 > **Chris** | *18 de diciembre de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work. > > **Desventajas**: There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL. > > We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are. ----- ### "EasyVista isn’t so Easy" — 3.0/5 > **Usuario verificado** | *24 de noviembre de 2022* | Educación superior | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement. > > **Desventajas**: It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only. > > I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend. ----- ### "EasyVista wasn't always Easy" — 4.0/5 > **Jake** | *6 de noviembre de 2024* | Producción de alimentos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system. > > **Desventajas**: There were some features that were hard to use, specifically the asset management portion. > > I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant ----- ### "A feature rich ITSM tool" — 5.0/5 > **Christopher** | *16 de diciembre de 2024* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems > > **Desventajas**: When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised > > It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/124331/easyvista?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/124331/easyvista) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados