Verizon Connect

¿Quién usa Verizon Connect?

Pequeñas y medianas empresas con tamaños de flota de vehículos de más de 4 vehículos. Empresas de climatización, paisajismo, electricistas, transporte, control de plagas, etc.

¿Qué es Verizon Connect?

Verizon Connect comprende los desafíos a los que se enfrentan las empresas de transporte: desde cumplir con los mandatos del sector hasta mantener bajos los costos, mejorar la navegación y conducir de manera segura. Gracias a la supervisión permanente, puedes administrar eficazmente el comportamiento inseguro, el uso no autorizado o las desviaciones del procedimiento estándar. El software de gestión de flotas de Verizon Connects puede ayudarte a descubrir costos ocultos y al mismo tiempo revelar el potencial para una mayor eficiencia, a través de un mejor despacho y enrutamiento.

Información sobre Verizon Connect

Verizon Connect

https://www.verizonconnect.com

Fundada en 2003

Resumen de precios de Verizon Connect

Verizon Connect no está disponible en versión gratuita y no ofrece prueba gratis.

Vídeo de Verizon Connect
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Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de Verizon Connect

  • Búsqueda de datos
  • Horario de empleados
  • Para conductores
  • Para pilotos
  • Permisos de acceso de usuarios
  • Registros de auditoría
  • Seguimiento de activos
  • Seguimiento de infracciones

Lista completa de Sistemas para libros de registro

  • Enrutamiento
  • Facturación
  • Facturación de contuctores
  • Gestión de conductores
  • Gestión de expediciones
  • Gestión de vehículos
  • Gestión del mantenimiento
  • Optimización de cargas
  • Presupuestos y estimaciones
  • Programación
  • Registro de desplazamientos
  • Seguimiento del kilometraje

Lista completa de Software de camiones

  • Búsqueda por número de bastidor (VIN)
  • Creación de informes de incidentes
  • Enrutamiento
  • Gestión de carburante
  • Gestión de empleados
  • Gestión de expediciones
  • Gestión de inspecciones
  • Gestión de inventarios
  • Gestión de neumáticos
  • Gestión de pedidos de trabajo
  • Gestión del mantenimiento
  • Parque móvil
  • Seguimiento GPS
  • Seguimiento del kilometraje

Lista completa de Software de gestión de flotas

  • Acceso móvil
  • Base de datos de contactos
  • Cobro de pagos en el terreno
  • Enrutamiento
  • Facturación
  • Firma electrónica
  • Gestión de contratos
  • Gestión de expediciones
  • Gestión de inventarios
  • Gestión de pedidos de trabajo
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento de tiempo en línea
  • Seguimiento del historial de servicios

Lista completa de Software de gestión de los Servicios de Campo

  • Gestión de inventarios de piezas
  • Gestión de neumáticos
  • Gestión de pedidos de trabajo
  • Información sobre vehículos
  • Programación del mantenimiento
  • Seguimiento de costes
  • Seguimiento de garantías
  • Seguimiento de reparaciones
  • Seguimiento del carburante
  • Seguimiento del historial de servicios

Lista completa de Software de mantenimiento de flotas

  • Alertas y notificaciones
  • Creación de informes históricos
  • Enrutamiento
  • Gestión de conductores
  • Gestión del territorio
  • Seguimiento de activos
  • Seguimiento de estado
  • Seguimiento de personas
  • Seguimiento de vehículos
  • Seguimiento en tiempo real
  • Seguimiento móvil

Lista completa de Software de seguimiento GPS

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Opiniones de Verizon Connect

Mostrando 5 de 497 opiniones

General
3,4/5
Facilidad de uso
3,6/5
Atención al cliente
2,9/5
Funcionalidades
3,4/5
Relación calidad-precio
3/5
Cindy B.
Closeout Specialist & HR Administrator
Telecomunicaciones, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 21/5/2018

"It's one of the best purchases our company ever made."

Comentarios: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Puntos a favor: We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Contras: It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

  • Fuente de la reseña 
  • Publicado el 21/5/2018
Buz P.
President
Construcción, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 25/6/2019

"Verizon Connect is a good product"

Comentarios: In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.

Puntos a favor: Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Contras: Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

  • Fuente de la reseña 
  • Publicado el 25/6/2019
Caity M.
Executive Project Coordinator
Construcción, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    3/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 10/1/2020

"Customer Service Nonexistent"

Comentarios: Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.

Puntos a favor: The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.

Contras: The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.

  • Fuente de la reseña 
  • Publicado el 10/1/2020
Jamie D.
Owner
Construcción, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    1/5
  • Facilidad de uso
    2/5
  • Funcionalidades
    1/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 18/8/2020

"Avoid this company at all cost"

Comentarios: Horrendous. From the first day to today.

Puntos a favor: Very little good about this product when compared to the alternative products we use which are significantly cheaper and more robust

Contras: Lengthy list. In the past 6 months the following has happened.
1) tracker failed and it took them over 8 weeks to send us a replacement. When they tried to book the installation it took even longer. Comment from the rep was that they can’t get anyone to install their products for them. When they finally did have someone come out his comment was that we were lucky the vehicle ran at all considering the job the original installer from Verizon did.
2 our service representative sent out a mass email and “forgot” to blind copy everyone. I have since seen a significant increase in mail from people that shouldn’t have my email address. What do you expect when you share 685 peoples emails with random strangers. 3 I have asked several times to speak with a supervisor to address some of the concerns. That was a month ago. Still have yet to hear from them. 4 their new processing system has issues applying Payments. So when you do pay, they still dump you into their collections process with numerous threatening calls which are automated and require you to call them back. 5 When you do call them back, you will be on hold a minimum of 40 minutes and when they state they see the issue and how to resolve it, they still don’t resolve it resulting in continued calls 6 be very very careful of the cancellation terms. Even when you do follow it to the letter they may not process the cancellation. Best recommendation is to use absolutely anyone else. Anyone else.

  • Fuente de la reseña 
  • Publicado el 18/8/2020
April M.
scheduling coordinator
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 11/6/2020

"Good but could be better"

Comentarios: I love that I am able to see what my guys are doing at all times every day. It makes it easier for me to tell my customers when my technicians will be there where they are and how long they have been there. I like that I am able to help my guys out by using the maps to give them directions when needed.

Puntos a favor: I like that I am able to keep track of my guys with the GPS system they have to offer. I am able to see speed, accidents, engine failures, oil changes and so much more. I am able to locate them ion real time so I always know where they are. It has a lot of features that can be used to help me navigate my guys and get them where they need to be.

Contras: The system will sometime glitch out and will not refresh. I have to reload the program a lot because it does this very often and I am unable to just refresh to solve the issue. Sometimes even after re loading I have to do it a second time to correct the issue. Its a tad bit hard to use some of the features as there are not many instructions.

  • Fuente de la reseña 
  • Publicado el 11/6/2020