¿Quién usa PagerDuty?
Equipos de ingeniería, equipos de asistencia, administradores de sistemas, equipos de centros de operaciones de red (NOC) a cualquier escala, desde startups hasta compañías Fortune 500.
¿Qué es PagerDuty?
PagerDuty es una solución de gestión de incidentes ágil que se integra con las pilas de supervisión ITOps y DevOps para mejorar la confiabilidad y agilidad operativa. Desde enriquecer y agregar eventos hasta correlacionarlos en alertas procesables, PagerDuty agiliza el ciclo de vida de administración de incidentes al reducir el ruido y el tiempo hasta la resolución. PagerDuty ofrece cientos de integraciones nativas con herramientas de operaciones, así como programación automatizada, creación de informes avanzados y confiabilidad garantizada.
Información sobre PagerDuty
PagerDuty
http://www.pagerduty.com/
Fundada en 2006
Resumen de precios de PagerDuty
PagerDuty no tiene versión gratuita, pero ofrece una prueba gratis.
Versión gratuita
No
Prueba gratis
Sí
PagerDuty: implementación y asistencia
Asistencia
- Horas laborables
- En línea
Implementación
- En la nube, SaaS, web
- Móvil: nativo de iOS
- Móvil: nativo de Android
Formación
- En directo en línea
- Seminarios web
- Documentación
Funciones de PagerDuty
Herramientas de monitorización de redes
- Creación de informes de tráfico web
- Diágnostico de la red
- Gestión de recursos de la red
- Gestor de línea de base
- Panel de comunicaciones
- Supervisión de SLA
- Supervisión de ancho de banda
- Supervisión de la dirección IP
- Supervisión de servidores
- Supervisión del tiempo de funcionamiento
- Supervisión del uso de internet
Software de ITSM
- Gestión de configuración
- Gestión de contratos o licencias
- Gestión de incidentes
- Gestión de la disponibilidad
- Gestión de problemas
- Gestión de proyectos
- Gestión de publicaciones e implementaciones
- Gestión del cambio
- Portal de autoservicio
- Seguimiento de activos
Software de gestión de activos informáticos
- Gestión de adquisiciones
- Gestión de auditorías
- Gestión de configuración
- Gestión de contratos o licencias
- Gestión de inventarios
- Gestión de proveedores
- Gestión de requisitos
- Gestión del mantenimiento
- Seguimiento de costes
- Seguimiento de la conformidad
Lista completa de Software de gestión de activos informáticos
Software de gestión de incidentes
- Acciones preventivas y correctivas (CAPA)
- Conformidad con la OSHA
- Creación de informes de incidentes
- Gestión de incidencias informáticas
- Gestión de incidentes de seguridad
- Gestión de investigaciones
- Gestión de tareas
- Recuperación de desastres
- Registro de auditoría
Software de gestión de registros
- Alerta de límites
- Archivo y conservación
- Creación de informes de conformidad
- Gestión de restauraciones
- Recolección de registros
- Registro de auditoría
- Registros de eventos
- Registros del servidor
- Visualización de datos
Software de monitoreo de sitios web
- Alertas y notificaciones
- Creación de informes de uso
- Métricas de rendimiento
- Programación del mantenimiento
- Pruebas de disponibilidad
- Registros de eventos
- Supervisión FTP
- Supervisión de transacciones
- Supervisión del servidor de correo
- Supervisión en tiempo real
Software para administrar servidores
- Gestión de credenciales
- Gestión de parches
- Programación
- Registros de eventos
- Supervisión CPU
- Supervisión de correo electrónico
- Supervisión de máquinas virtuales
- Supervisión de servidores
Software para gestión informática
- Auditoría de problemas
- Control/Acceso remoto
- Controles o permisos de acceso
- Gestión de capacidades
- Gestión de inventarios
- Gestión de la conformidad
- Gestión de licencias
- Gestión de parches
- Programación del mantenimiento
Alternativas a PagerDuty
Más alternativas a PagerDuty
Opiniones de PagerDuty
Todas las opinionesCalificación general
Evaluación media
Corey F.
-
Valoración global5 /5
-
Facilidad de uso5 /5
-
Funcionalidades4 /5
-
Asistencia técnica5 /5
-
Relación calidad-precio3 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 13/11/2019
"Bye Bye to old school on-call practices"
Comentarios: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
Puntos a favor: PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Contras: The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
- Fuente de la reseña
- Publicado el 13/11/2019
Kenneth D.
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Valoración global5 /5
-
Facilidad de uso5 /5
-
Funcionalidades4 /5
-
Asistencia técnica5 /5
-
Relación calidad-precio4 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 7/11/2019
"PagerDuty : A solution to almost every problem you didn't know you had yet"
Comentarios: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.
Puntos a favor: Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.
Contras: It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.
- Fuente de la reseña
- Publicado el 7/11/2019
Manas M.
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Valoración global5 /5
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Facilidad de uso5 /5
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Funcionalidades4 /5
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Asistencia técnica3 /5
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Relación calidad-precio4 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 19/12/2020
"Get alerted when your services go down or on urgent mails from the customer, and track it"
Comentarios: PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it
Puntos a favor:
You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed,
we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest,
Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc
Contras: some times the web UI becomes slow, the app version dose not have all the features that the web version has
- Fuente de la reseña
- Publicado el 19/12/2020
M. serhat D.
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Valoración global3 /5
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Facilidad de uso5 /5
-
Funcionalidades4 /5
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Asistencia técnicaSin valoración
-
Relación calidad-precioSin valoración
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 2/4/2020
"On-call software with rich features"
Comentarios: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
Puntos a favor: PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
Contras: PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
- Fuente de la reseña
- Publicado el 2/4/2020
Derek O.
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Valoración global5 /5
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Facilidad de uso5 /5
-
Funcionalidades4 /5
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Asistencia técnica5 /5
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Relación calidad-precio5 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 22/11/2019
"Great solution for on-call and incident management for any organisation!"
Comentarios: We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.
Puntos a favor: PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.
Contras: It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.
- Fuente de la reseña
- Publicado el 22/11/2019
