¿Quién utiliza este software?
Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.
Valoración media
32 reseñas-
En general
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Facilidad de uso
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Atención al cliente
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Características
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Relación calidad-precio
Detalles del producto
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Versión gratuitaNo
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ImplementaciónCloud, SaaS, Web
Móvil: nativo de iOS
Móvil: nativo de Android
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FormaciónEn directo en línea
Seminarios web
Documentación
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AsistenciaHoras laborables
En línea
Datos del proveedor
- PagerDuty
- http://www.pagerduty.com/
- Fundada en 2006
Información sobre este software
PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. PagerDuty offers hundreds of native integrations with operations tools, as well as automated scheduling, advanced reporting, and guaranteed reliability.
PagerDuty Features
- Capacity Monitoring
- Compliance Management
- Event Logs
- Hardware Inventory
- IT Budgeting
- License Management
- Patch Management
- Remote Access
- Scheduling
- Software Inventory
- User Activity Monitoring
Últimas reseñas disponibles sobre PagerDuty
From 10,000 emails to one actionable alert: PagerDuty
Want to receive less complaints from management about response time?
Comentarios: Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but it will definitely lessen the number of complaints from your bosses in regards to the response time to server downtime. However, this may lead to a neat pay rise when your bosses realized that you are getting more efficient in resolving the downtime. Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc). Another feature that it has is that it can integrate with most of the tech sites out there (AWS, HipChat, Pingdom, etc). For Pingdom, instead of having Pingdom alerting us for every downtime, we just integrate it with PagerDuty. PagerDuty IS our focal point of alert for all our monitoring systems. With the scheduling feature, your team will be able to monitor the servers' health 365/24/7. With PagerDuty, our response time had improved tremendously and this leads to a decrease in potential revenue loss. We had tried its competitors out there (shan't name them), but nothing come close to PagerDuty. The only drawback is its pricing. However, the quality and service (and don't forget the potential thousands that it can save you) provided by PagerDuty is second to none. Highly recommended for businesses that depends on 24/7 servers uptime and definitely for business that provides 24/7 support.
Puntos a favor:
1) Alerts for all kinds of incidents
2) Integration with most of the common and popular monitoring and tech sites
3) Easy-to-use scheduler
Puntos en contra: Pricing (its value over cost depends on the potential revenue loss for your business)
Comentarios: I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...
Puntos a favor: Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.
Puntos en contra: PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.