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¿Qué es PagerDuty?

PagerDuty es una solución de gestión de incidentes ágil que se integra con las pilas de supervisión ITOps y DevOps para mejorar la confiabilidad y agilidad operativa. Desde enriquecer y agregar eventos hasta correlacionarlos en alertas procesables, PagerDuty agiliza el ciclo de vida de administración de incidentes al reducir el ruido y el tiempo hasta la resolución. PagerDuty ofrece cientos de integraciones nativas con herramientas de operaciones, así como programación automatizada, creación de informes avanzados y confiabilidad garantizada.

¿Quién usa PagerDuty?

Equipos de ingeniería, equipos de asistencia, administradores de sistemas, equipos de centros de operaciones de red (NOC) a cualquier escala, desde startups hasta compañías Fortune 500.

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de PagerDuty

Evaluación media

General
4,6
Facilidad de uso
4,3
Atención al cliente
4,3
Funcionalidades
4,4
Relación calidad-precio
4,2

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
65%
4
30%
3
4%
1
0%
Corey
Corey
Manager, Incident Management en Canadá
Usuario de Linkedin verificado
Tecnología y servicios de la información, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Bye Bye to old school on-call practices

5,0 hace 5 años

Comentarios: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Puntos a favor:

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Puntos en contra:

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Boyang
Junior Data Integration Developer en Canadá
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

A Modern and Reliable Incident Management Platform - PagerDuty

5,0 el año pasado

Comentarios: We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive.

Puntos a favor:

PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes.

Puntos en contra:

The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow.

M. Serhat
Senior Software Engineer en Alemania
Aprendizaje en línea, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

On-call software with rich features

3,0 hace 4 años

Comentarios: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Puntos a favor:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Puntos en contra:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Brian
Brian
Senior Network Engineer en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Top tier alerting system

5,0 hace 3 meses

Puntos a favor:

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

Puntos en contra:

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

Kenneth
Devops Engineer en EE. UU.
Servicios financieros, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

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PagerDuty : A solution to almost every problem you didn't know you had yet

5,0 hace 5 años

Comentarios: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Puntos a favor:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Puntos en contra:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.