PagerDuty

Comentarios: I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...

Puntos a favor: Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

Puntos en contra: PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

Comentarios: Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but it will definitely lessen the number of complaints from your bosses in regards to the response time to server downtime. However, this may lead to a neat pay rise when your bosses realized that you are getting more efficient in resolving the downtime. Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc). Another feature that it has is that it can integrate with most of the tech sites out there (AWS, HipChat, Pingdom, etc). For Pingdom, instead of having Pingdom alerting us for every downtime, we just integrate it with PagerDuty. PagerDuty IS our focal point of alert for all our monitoring systems. With the scheduling feature, your team will be able to monitor the servers' health 365/24/7. With PagerDuty, our response time had improved tremendously and this leads to a decrease in potential revenue loss. We had tried its competitors out there (shan't name them), but nothing come close to PagerDuty. The only drawback is its pricing. However, the quality and service (and don't forget the potential thousands that it can save you) provided by PagerDuty is second to none. Highly recommended for businesses that depends on 24/7 servers uptime and definitely for business that provides 24/7 support.

Puntos a favor: 1) Alerts for all kinds of incidents
2) Integration with most of the common and popular monitoring and tech sites
3) Easy-to-use scheduler

Puntos en contra: Pricing (its value over cost depends on the potential revenue loss for your business)