Olark

Olark: Software para opinion sobre productos de la salud

Puntos a favor:

Es un software muy completo y reconocible sobre marcas

Puntos en contra:

Ayuda sobre el uso de un producto que puede darse solo si se guarda el historial

Opinión de usuario

Puntos a favor:

La practicidad, rapidez y facilidad Si, es bastante sencillo a la hora de conectar y chatear en vivo Mas o menos fácil, pero cumplió las areas que necesitábamos conectar... somos tienda online y poder ver que productos esta viendo el cliente en vivo facilita la venta y buena atención al cliente

Puntos en contra:

El diseño, es un poco anticuado y rígido.

The Best Customer Service Add On!

Comentarios: Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though.

Puntos a favor:

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience.

Puntos en contra:

1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative.

Easy to use support solution.

Puntos a favor:

Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark. Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients. I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet.

Puntos en contra:

Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good.

Review

Comentarios: Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.

Puntos a favor:

Live chat option and analik module. It's easy to use and mobile application works fine for me. I can be online all the time.

Puntos en contra:

No phone app, so I can't be online always. Not good analys and didn't like the chat module. Cancelled after trial.