15 años ayudando a las empresas españolas
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¿Qué es Olark?

Olark Live Chat es la forma más fácil de comenzar a hablar con los clientes que navegan por tu sitio web. Agrega un widget de chat Olark a tu sitio para ayudar a los clientes y cerrar más ventas. Olark se integra con distintas plataformas de CRM, comercio electrónico y centro de ayuda para proporcionarte información sobre el cliente y datos sólidos.

¿Quién usa Olark?

Olark Live Chat es ideal para pequeñas y medianas empresas en una amplia gama de mercados, incluidos comercio minorista, comercio electrónico, SaaS, educación y más.

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Olark

Evaluación media

General
4,5
Facilidad de uso
4,7
Atención al cliente
4,6
Funcionalidades
4,3
Relación calidad-precio
4,4

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
60%
4
34%
3
5%
2
1%
1
0%
Anibal
Estudiante de Medicina en Ecuador
Dispositivos médicos, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Olark: Software para opinion sobre productos de la salud

4,0 el año pasado

Puntos a favor:

Es un software muy completo y reconocible sobre marcas

Puntos en contra:

Ayuda sobre el uso de un producto que puede darse solo si se guarda el historial

Raimel
Tecnico Superior en Riesgos y Seguros en Argentina
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Opinión de usuario

4,0 el año pasado

Puntos a favor:

La practicidad, rapidez y facilidad Si, es bastante sencillo a la hora de conectar y chatear en vivo Mas o menos fácil, pero cumplió las areas que necesitábamos conectar... somos tienda online y poder ver que productos esta viendo el cliente en vivo facilita la venta y buena atención al cliente

Puntos en contra:

El diseño, es un poco anticuado y rígido.

Respuesta de Olark

hace 11 meses

Hi Raime, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com

Shayne
Shayne
Director of Sales en India
Usuario de Linkedin verificado
Internet, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

The Best Customer Service Add On!

5,0 hace 5 años

Comentarios: Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though.

Puntos a favor:

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience.

Puntos en contra:

1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative.

Ifeoma
Ifeoma
Developer en Nigeria
Usuario de Linkedin verificado
, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use support solution.

4,0 hace 6 años

Puntos a favor:

Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark. Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients. I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet.

Puntos en contra:

Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good.

Jesse
Support Representative en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Decent value but performance somewhat lacking

2,0 hace 5 años

Comentarios: When Olark is functioning correctly, it's a decent tool. The service is affordable, and this has been the largest draw. Our organization uses it as an integrated chat support option and it has helped take our support to a higher level. Some issues arise however when our users contact our other support channels and report "not getting a response" which we determined to result from our rep's not receiving the text, simply open chats with no content. We have no way to determine when this is happening or why but it comes and goes sporadically. When the transcripts are later sent to our email inbox (another of their useful features) we see the conversation, but by then it's too late and our customers are already frustrated. We've kept it for over 2 years because we've built a lot of our other functionality around it, however the problems (such as not having accurate visibility of when other reps are online as another example) have continued and we will likely be seeking an alternative option.

Puntos a favor:

Easy to use Through metrics and reporting Easily integrated with other ticketing and metrics tracking programs

Puntos en contra:

Unable to post images (from the chat rep side) Performance/ functionality somewhat inconsistent Limited ability to create personalized macros Agent visibility (knowing when teammates are online) often unreliable/ not functional

Respuesta de Olark

hace 11 meses

Hi Jesse, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or the ability to post images we'd be happy to chat with you at Olark.com

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