--- description: ¿Qué piensan los usuarios de TrekkSoft? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de TrekkSoft. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TrekkSoft - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Sistemas de reservas](/directory/20032/reservations/software) > [TrekkSoft](/software/126665/tour-activity-booking-system) # TrekkSoft Canonical: https://www.capterra.es/software/126665/tour-activity-booking-system Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.es/software/126665/tour-activity-booking-system?page=2) > TrekkSoft ayuda a administrar reservas e inventario desde cualquier lugar, al mismo tiempo que optimiza las ventas móviles y en línea de forma simultánea. > > Veredicto: 230 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa TrekkSoft? Más de 1000 proveedores de excursiones y actividades en todo el mundo usan TrekkSoft para aumentar su eficiencia general al reducir el tiempo dedicado a actualizar el inventario, tomar reservas y generar ventas nuevas. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.5/5** | 230 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: TrekkSoft - **Constitución**: 2010 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, neerlandés, portugués - **Países disponibles**: Alemania, Andorra, Antigua y Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bolivia, Bosnia y Herzegovina, Brasil, Bélgica, Canadá, Chequia, Chile, China, Chipre, Ciudad del Vaticano y 71 más ## Funcionalidades - Asistencia al cliente - CRM - Creación de informes y estadísticas - Creación de informes/análisis - Creación de itinerarios - Creación de paquetes - Gestión de calendarios - Gestión de clientes - Gestión de precios - Gestión de proveedores - Gestión de recursos - Gestión de reservas - Gestión de reservas - Integración contable - Integración de GDS y OTA - Notas de reserva - Pagos electrónicos - Presupuestos y estimaciones - Procesamiento de pagos - Reserva en línea - Reservas de grupo - Sistema central de reservas ## Integraciones (en total: 11) - Google Analytics 360 - Google Calendar - Joomla - Meta for Business - PayPal - PayPal Enterprise Payments - Stripe - Wix - WordPress - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Sistemas de reservas](https://www.capterra.es/directory/20032/reservations/software) ## Categorías relacionadas - [Sistemas de reservas](https://www.capterra.es/directory/20032/reservations/software) - [Software para operadores turísticos](https://www.capterra.es/directory/20033/tour-operator/software) - [Software para agencias de viajes](https://www.capterra.es/directory/20034/travel-agency/software) ## Alternativas 1. [Perk](https://www.capterra.es/software/171040/travelperk) — 4.7/5 (421 reviews) 2. [Ezus](https://www.capterra.es/software/190113/esus) — 4.7/5 (60 reviews) 3. [Signature](https://www.capterra.es/software/181137/signature) — 4.8/5 (29 reviews) 4. [Toogo](https://www.capterra.es/software/160230/toogo) — 4.8/5 (40 reviews) 5. [WeTravel](https://www.capterra.es/software/163474/wetravel) — 4.8/5 (524 reviews) ## Opiniones ### "Couldn’t be more happy" — 5.0/5 > **Marisa** | *19 de febrero de 2025* | Ocio, viajes y turismo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I didn't know anything about the product and it wasn't clear to me how everything worked. The person who contacted me was so humane and empathetic... he explained everything to me with all the patience in the world\! I couldn’t be more grateful\! > > **Desventajas**: It’s simple\! You do it once and it’s clear\! > > It’s easy but if something still with any doubt I have the chats and the videos for extra help\! ----- ### "HL Comedy Tours" — 5.0/5 > **Carlos** | *28 de mayo de 2024* | Artes escénicas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is a platform whose UX for the user is very simple and fast. > > **Desventajas**: The reporting part should improve, it is not very simple. > > The UX is very good, but the reporting and forms part should be improved, even the emails that contacts receive do not have a good UX. ----- ### "We use Trekksoft daily for all of tour operations." — 5.0/5 > **John** | *14 de septiembre de 2019* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience. > > **Desventajas**: Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system. > > Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs. ----- ### "Surprisingly great solution even for very small businesses" — 4.0/5 > **Mal** | *17 de noviembre de 2023* | Ocio, viajes y turismo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Customizable at all levels - and the ability to add differing approaches to offering payment for your products (vouchers etc) and the ability to add shop items too. > > **Desventajas**: Sometimes the terminology and vocabulary used in the menu and form systems could use more easy and accessible clarification. The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions. > > Extremely positive and it has proved an excellent launch pad in our trial year as a start up business. It will come to full potential in years 2 and 3. Start up and ongoing costs are very acceptable, even for a small business. And if you need to talk to someone - service is quick, responsive and solution orientated. ----- ### "Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you" — 1.0/5 > **Phil** | *15 de septiembre de 2017* > > **Desventajas**: The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees\!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions\! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now. > > Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business. ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.es/software/126665/tour-activity-booking-system?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/126665/tour-activity-booking-system) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados