--- description: ¿Qué piensan los usuarios de Workforce Optimization (WFO)? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Workforce Optimization (WFO). image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Workforce Optimization (WFO) - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Programas para grabar llamadas](/directory/30533/call-recording/software) > [Workforce Optimization (WFO)](/software/126737/monet-live-wfo) # Workforce Optimization (WFO) Canonical: https://www.capterra.es/software/126737/monet-live-wfo Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/126737/monet-live-wfo?page=2) > Software basado en la nube con funciones de grabación de llamadas, gestión de personal, gestión del rendimiento y control de calidad. > > Veredicto: 19 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 19 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Verint - **Ubicación**: Melville, EE. UU. - **Constitución**: 2004 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funcionalidades - Creación de informes/análisis - Enrutamiento automatizado - Gestión de centros de atención telefónica - Gestión de la calidad - Gestión del personal - Gestión del rendimiento - Grabación - Grabación de llamadas - Integración de telefonía informática - Métricas de rendimiento - Para centros de atención telefónica - Planificación de personal - Presupuestos/previsiones - Previsión de trabajo - Supervisión de llamadas ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software) ## Categorías relacionadas - [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software) - [Software de gestión de personal](https://www.capterra.es/directory/30210/workforce-management/software) - [Software de contact center](https://www.capterra.es/directory/32035/contact-center/software) - [Software para gestión de personal del centro de atención telefónica](https://www.capterra.es/directory/32607/call-center-workforce-management/software) ## Alternativas 1. [Calabrio ONE](https://www.capterra.es/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 2. [CXone Mpower](https://www.capterra.es/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Assembled](https://www.capterra.es/software/195644/assembled) — 4.7/5 (85 reviews) 4. [Genesys Cloud CX](https://www.capterra.es/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [Nextiva Contact Center](https://www.capterra.es/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) ## Opiniones ### "WFM Supervisor Compassion International" — 5.0/5 > **Mark** | *16 de agosto de 2018* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ability to easily forecast volumes and certain ACD queues. The ability to provide our reps with an intuitive schedule and ability to see live stats. The service is better than any vendor support, as the walked us through the roll out and training, so it was seamless from the reps to management. I don't recall having Monet go down, as it has been extremely stable. ROI has been tremendous, as our growth using this software has been smooth. > > **Desventajas**: I would say the inability to tie into our payroll system. > > We have appreciated our almost 14 years using Monet at Compassion International. It provided the tool we needed to grow. Monet support has been wonderful in every stage of our partnership over the years. I can tell it is important to them that we succeed. We look forward to continued growth with this Monet software. ----- ### "Great Resource" — 5.0/5 > **Alyssa** | *8 de julio de 2024* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very user friendly and easy to navigate. > > **Desventajas**: Too many features that make it harder to decide best usage. ----- ### "I loved it but they changed it and now there are so many errors." — 2.0/5 > **Debra** | *31 de enero de 2020* | Educación superior | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: It is an easy software to use, it's almost fun. The problem was when they 'improved it'. Now, it doesn't work well. So many errors, it takes m twice as long to do a job that I could do in two hours. There is a glitch in the new edition and it simply doesn't work. It needs fixing. The first edition was so much better > > **Desventajas**: Problems. Calls that drop. Calls midway through. the system does record the call, the call is halfway through. With the older version, this didn't happen. > > It needs to fix the bugs. It would be a great program if they could stop the problems it has. ----- ### "Good tool for its cost" — 4.0/5 > **Samantha** | *17 de noviembre de 2025* | Servicios financieros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I think that we can integrate shift bidding and the annual calendar into it for employee use. It is also easy to use > > **Desventajas**: The system can be slow and finicky and the fact that it isn’t web based means when the server is down so is wfo > > Overall it is a great tool and priced well and gets all scheduling needs handles for the company and the employees ----- ### "All the tools for Optimal Efficiency" — 5.0/5 > **Steven** | *20 de agosto de 2018* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The software allows for easy forecasting and an easy generation of rosters to each forecast. It usually takes me no longer than 30 minutes to an hour to finish a new set of schedules for the agents to see. It's also easier for us to plan ahead and figure out how many agents we will need through each season. I like the platform that has been provided for the agents in that they always have access to their schedules. Never again will I have to hear "I left my schedule at work\!" > > **Desventajas**: Regarding the agents, I only wish a phone app or mobile site existed for Monet. I often hear that agents have trouble maneuvering the website on their mobile devices, but ultimately are able to do what's necessary. > > Monet has given us the ability to solve our shrinkage and adherence problem. We no longer need leads to constantly monitor the break schedule as our agents can always check when their next break time is. We've also been able to better plan for any periods of high shrinkage, which has ultimately cut down on call spikes and average wait times for our callers. In addition, Monet has an excellent support team that is always ready to help. Any issues I have usually end up getting resolved the same day. Implementation and training of the product was a breeze. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/126737/monet-live-wfo?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/126737/monet-live-wfo) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados