ClearCare

ClearCare

Por ClearCare

¿Quién usa ClearCare?

Proveedores de cuidados en el hogar no médicos de pago privado y de cuidados en el hogar de servicio privado de América del Norte.

¿Qué es ClearCare?

ClearCare ofrece a las agencias de cuidados en el hogar no médicos un software web fácil de usar. Incluye programación fácil, telefonía integrada, comunicación bidireccional con los cuidadores y herramientas de marketing para el vendedor de calle. Cientos de clientes de cuidados en el hogar de pago privado afirman que ha permitido operaciones más eficientes y crecimiento empresarial.

Información sobre ClearCare

ClearCare

http://clearcareonline.com/

Fundada en 2010

Resumen de precios de ClearCare

ClearCare no está disponible en versión gratuita y no ofrece prueba gratis.

Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de ClearCare

Software para atención médica domiciliaria
Acceso móvil
Facturación
Firma electrónica
Gestión de expedientes de pacientes
Gestión de la conformidad
Gestión de nóminas
Gestión de planes de cuidado
Gestión de reclamaciones
Programación
Seguimiento del tiempo por cliente
Comunicación sobre el terreno
Facturación
Gestión de clientes
Gestión de cuidadores
Gestión de nóminas
Gestión de planes de cuidado
Gestión de seguros
Programación
Verificación de visitas

Opiniones de ClearCare

Mostrando 5 de 237 opiniones

General
4,5/5
Facilidad de uso
4,6/5
Atención al cliente
4,4/5
Funcionalidades
4,3/5
Relación calidad-precio
4/5
Melanie U.
Recruitment Coordinator
Servicios individuales y familiares, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 25/5/2018

"Love this system and it's always updating and getting better."

Puntos a favor: There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Contras: If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

  • Fuente de la reseña 
  • Publicado el 25/5/2018
Kelli T.
Human Resources Coordinator
Salud, bienestar y deporte, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 13/12/2019

"Recruitment Review of Product"

Puntos a favor: I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time.

Contras: I have not had any issues with this program.

  • Fuente de la reseña 
  • Publicado el 13/12/2019
Mary M.
Director of Operations
Seguridad pública, 10.001+ empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    2/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    1/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    1/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 10/3/2017

"Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps"

Comentarios: We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Puntos a favor: The staffing/scheduling module is awesome, but most are.

Contras: TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 10/3/2017
Jean-marc M.
Owner
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 20/2/2020

"Review of ClearCafre"

Comentarios: Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.

Puntos a favor: My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively.

Contras: Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge.

  • Fuente de la reseña 
  • Publicado el 20/2/2020
Tammy F.
Director/Co-Owner
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 30/11/2017

"I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly."

Comentarios: Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

Puntos a favor: It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

Contras: Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

  • Fuente de la reseña 
  • Publicado el 30/11/2017