¿Quién utiliza este software?
Despachos de abogados, agencias de cobranza, oficinas corporativas, consultorios médicos, instalaciones gubernamentales, concesionarios de autos, centros de servicio de automóviles, oficinas de inspectores generales, gestión de inquilinos y ventas.
Valoración media32 reseñas
- En general 5 / 5
- Facilidad de uso 5 / 5
- Atención al cliente 5 / 5
- Funciones 5 / 5
- Relación calidad-precio 5 / 5
Detalles del producto
- Versión gratuita No
- Prueba gratis Sí
En la nube, SaaS, web
En directo en línea
En horario ininterrumpido (atiende un representante)
Datos del proveedor
- Fundada en 1996
CasetrackerLaw está basado en la nube y es fácil de usar, personalizable, transparente y asequible. En funcionamiento desde 1996 y con más de 16 000 usuarios en todo el mundo. La administración monitorea a todos los usuarios del sistema; personaliza las pantallas de usuario; ejecuta y genera informes; crea, genera e imprime documentos legales y cartas de requerimiento; importa miles de demandas con un clic del ratón, y reenvía las demandas a abogados externos para los correspondientes procedimientos legales. Calcula intereses, tarifas, tasas de cobro y costos al saldo.
Funciones de CasetrackerLaw
- Colectas internas
- Creación de informes de oficina de crédito
- Gestión de agencias
- Gestión de clientes
- Gestión de comisiones
- Gestión de contactos
- Gestión de la conformidad
- Gestión de transacciones
- Marcador automático
- Notificaciones automáticas
- Planes de pagos
- Programación de rellamadas
- Contabilidad fiduciaria
- Gestión de calendarios
- Gestión de conflictos
- Gestión de contratos
- Gestión de correo electrónico
- Gestión de documentos
- Gestión de tareas
- Gestón de procedimientos jurídicos
- Portal de clientes
- Seguimiento del tiempo
Las reseñas más útiles de CasetrackerLaw
Revisado el 29/8/2017
Simple enough to set up and use right out of the gate, but can be customized in limitless ways.
Comentarios: We needed the best possible collections software to grow our business. Casetracker is working for us!!!
Puntos a favor: As a start-up collection agency (and also attorneys), we were looking for an account management system that is easy to use but can be customized to meet the individual needs of our clients. We also wanted a system we can grow into. Casetracker has exceeded our expectations in every way. There are essentially no limits on what this software can do, but you can keep it as simple as you want. This software was developed by a debt collector who has been in the collection business for over 30 years, which explains why the system is so fundamentally good. Our clients love it as well. They can log in to upload new accounts, check status on existing accounts, and communicate with us through the system, just as we can communicate with them through the system. Client communication in this business is key, and Casetracker makes it seamless, saving time. Casetracker has also been a great selling point with prospective clients. Further, we can't say enough about their customer service, the staff is truly fantastic and have responded instantly to all of our needs (and we are quite needy). Very good people, including Tom the owner. We consider ourselves very fortunate to have found Casetracker.
Contras: Like anything, there is a learning curve, but we continue to refine our use of the system every day, which makes us incrementally better at what we do.
Respuesta de proveedores
por CasetrackerLaw el 30/8/2017
Thank you so much for the wonderful review. We appreciate you and your firm as one of our satisfied client.
Revisado el 26/7/2018
Easy to use, great customer support
1. Ease of use.
2. Client able to access their own report, so that we no longer have to do monthly reports.
3. Detailed reporting modules meant that I can pull a report and access the performance of each Client portfolio
4. Reliable customer support
5. Ability to upload client accounts within a short time.
6. Runs on AWS so my Clients are comfortable with where their data is held.
7. User friendly
Puntos a favor: The software is easy to use, user friendly and my Clients are happy with the Client interface of the program. The learning curve easy not too high as I am not too IT technical. The program is practical and specific to our service as Debt Collectors. The reporting area of the program was well thought out and my Clients have reported their satisfaction with this aspect of the software.
Contras: Not customermized to our local environment. We need an area to note customer queries in detail. For example the program presently has suggestions for customer responses for example ' Customer refuse to pay'. Our Clients ask 'Did they say why'? They want to know the exact concerns of the client and the specific reason for non payment. The software in its present state does not cater for that. I suggest an addition box, we can note for example....'customer refused to pay as they are unhappy with the service provided as it did not work the way they expected'. This gives the client a clearer view of what is the problem and how to address it and points out to them that it clearly a problem of what was told to them at the time of purchase or where they may have misunderstood what was said to them by the Sales Representative.