IncidentMonitor

IncidentMonitor

4 / 5 5 reseñas

¿Quién utiliza este software?

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.


Valoración media

5 reseñas
  • 4 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 3.5 / 5
    Características
  • 3.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $21/mes
  • Pricing Details
    We offer on premise (purchase or subscription) and SaaS. All in one price
  • Versión gratuita
    No
  • Implementación
    Cloud, SaaS, Web
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Monitor 24-7
  • http://monitor24-7.com
  • Fundada en 1999

Información sobre este software

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center


IncidentMonitor Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • IT Asset Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Remote Access/Control
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Workflow Configuration
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal
  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Últimas reseñas disponibles sobre IncidentMonitor

Traducción realizada automáticamente. Mostrar la reseña original

I love this product!

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: 10 years ago, I was asked to research & purchase a software tracking system for a new helpdesk I was implementing. During the initial demo, all questions were answered with "yes, we can do that" and this application accepts and processes email - how great is that! Shortly after implementing the product, we were amalgamated into 5 different ministries, with 5 different helpdesk processes. We did a review & again, this product came out on top. The application has grown & improved over the years. I still love it and our clients are really happy with what we've done, via customer surveys that we implemented. There are so many things this application can do so it takes time to understand everything, but once you do, WOW there is no end to it. I now support it full time as there is so much more to do and I can configure it to suit my ministry's needs. Over the years, my organization has made requests for special configuration changes and the answer is still "yes, we can do that" and they do it. A recent comment I heard was "isn't it nice that we can make these configuration changes ourselves instead of having to send them off and wait months to get them done." The price includes all the modules so there is no "add ons" and no additional costs or surprises. If you purchase this product, there is no looking back!

Puntos a favor: The fact that I can configure it myself. My previous experience is to send our configuration changes off and wait for approval, then someone to do the work. That can take months. I can do the work quickly and efficiently. The people on the support side are great people and do their best to accommodate you and your time commitment.

Puntos en contra: Having worked with it for many years, there isn't much I don't know about the product. If I had to say anything, I would like to see the option to choose the color of each project because when you link one project to another, it can be difficult to know where you are as all projects look the same. Can be a bit confusing if you are not paying attention - however, that is a small thing overall.

Traducción realizada automáticamente. Mostrar la reseña original

Barely acceptable

2/5
En general
2 / 5
Facilidad de uso
2 / 5
Características y funcionalidad
2 / 5
Relación calidad-precio

Comentarios: When a client of mine told me they were getting a new incident management system, I was excited. Until I saw and used IM. Maybe this was top-drawer 15 years ago. But, by today's standards it falls short. For general look-and-feel think Windows 95 and Classic ASP. If you wondered why all of the screenshots are blurred...
Looks aside, usability and functional workflow is just a mess.
Frustrating, dreadful stuff.

Puntos a favor: Can't think of anything

Puntos en contra: well, pretty much everything. The UI and UX are simply horrible. Dread using this software, but am forced by one of my clients.