Mojo Helpdesk
¿Qué es Mojo Helpdesk?
Mojo Helpdesk es la aplicación de servicio técnico supersimple de usar para atención al cliente, solicitudes de TI, solicitudes de mantenimiento y mucho más. Aquí hay 5 razones para comenzar a usar Mojo Helpdesk hoy. 1) Siente la comodidad del seguimiento de casos de atención al cliente desde tu bandeja de entrada. 2) Informes incorporados para medir y mejorar la satisfacción del cliente, el tiempo de respuesta y otros detalles. 3) Mantén las necesidades de almacenamiento al mínimo, los historiales de casos de atención al cliente se almacenan en la nube. 4) La herramienta de autoservicio garantiza un 50 % menos de casos de atención al cliente en el servicio técnico. 5) Prueba gratis de 30 días en cualquier plan.
¿Quién usa Mojo Helpdesk?
Gestores de servicio técnico y administradores de sistemas que necesiten un software de servicio técnico y seguimiento de casos de atención al cliente para gestionar solicitudes internas de asistencia y solicitudes de asistencia al cliente.
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Mojo Helpdesk
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Opiniones de Mojo Helpdesk
Cynthia
Wonderful features
Martin
Does what a ticket system is supposed to do and is easy to use
Puntos a favor:
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Puntos en contra:
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Respuesta de Metadot
hace 3 años
Thank you for your review.
Usuario verificado
Alternativas consideradas:
Easy to use
Comentarios: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Puntos a favor:
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Puntos en contra:
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Usuario verificado
Mojo Helpdesk for Helpdesk and Customer service
Comentarios: A good platform, offering a lot at an affordable price, that helps in the development and development of companies and institutions.
Puntos a favor:
A good ticket management platform that is easy to use, facilitates many companies' work at an affordable price, works to solve many customer requests at the same time and with high efficiency, helps a lot in the performance of the customer service office and the information technology office, and is suitable for many organizations and institutions.
Puntos en contra:
Some errors may occur in the work of the IT office, and the preparation of reports must be done more quickly, and some features need to be added.
Didzis
Helpdesk works quite well though there are couple of limitations that really should not be.
Puntos a favor:
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Puntos en contra:
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Respuesta de Metadot
hace 3 años
Thank you for your review.
Laura
Mojo-A really easy to use app and very useful
Comentarios: I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.
Puntos a favor:
Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive.
Puntos en contra:
Not much, it is plain looking but I don't care.
