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STAAH Channel Manager
¿Qué es STAAH Channel Manager?
Aumenta los ingresos en línea con un administrador de canales de alto rendimiento para operadores de hoteles, albergues, moteles, apartamentos y complejos hoteleros.
Conéctate a más de 100 canales en línea como Booking.com, Agoda, Expedia, Tripadvisor, Traveloka, Makemytrip, Goibibo y muchos más.
Todos los canales en línea se actualizan automáticamente en tiempo real cuando realizas cambios, eliminando las reservas dobles.
¿Quién usa STAAH Channel Manager?
Ayuda a propietarios y operadores de hoteles, apartamentos, moteles, albergues, complejos hoteleros y alquileres vacacionales a distribuir las habitaciones a través de canales en línea y aumentar el número de reservas e ingresos.
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STAAH Channel Manager
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Opiniones de STAAH Channel Manager
Best All In One!
Comentarios: We recently helped a 20year old Inn go digital with Staah and it was perfect.
Puntos a favor:
Its everything you may need to manage an Inn.
Puntos en contra:
The InstantSites have many glitches at times.
Respuesta de STAAH
hace 6 años
Thanks for the awesome feedback. We will pass on your inputs about the Instantsite Websites to the tech team. Cheers.
Excellent Staff
Comentarios:
Staff Experience:
Jamie has show her enthusiasm & professionalism in booking engine & marketing strategies, she was expertise on IT knowledge such as communication tools, HTML coding & etc. She also a good tutor & take initiative to follow up client regularly. I have learned a lot valuable knowledge, it is good to know & discover the latest market trend from her. She has success show STAAH is a part of valuable & trustworthy of channel manager
Group Admin Login experience:
1) Home page -Profile icon doesn't show logout annotation while others page such as properties & group stats was appear.
2) Settings - It kinda weird if home are insert to selective section, display setting not sure what can do for it. Also it doesn't have change password function.
3) Category merging - Search property & properties category merge it together if possible, search property are very useful but if it can display all properties at the first then sort out, it will be more convenient for us to manage properties.
4) Properties category - Properties overview looks good, but appreciate if can add a button which is login to specific property admin page instead of click the properties to login would be more perfect.
Admin Page Experience:
1) Simplify the words more efficient for us to navigate the right category, such as instant - Channel Manager, Convertdirect - Hotel Website. As you know, Our staff knowledge & reading language are limited & prefer make it ease/simple for them to navigate the right category.
2) Channel Email Format - I would like to request if the voucher that sent to us are breakdown the commission that charge by Online Travel Agent so it easy for my account department to monitoring.
3) Event Calendar - Add Insert the date range to the calendar instead of click 1 by 1 to the date, we do have promotion if such as chinese new year promotion, we would like to remark say whole week, however we have no choice click 1 by 1 to the date. Imagine if the promotion long running for 1 month, hence we have to click 31 times to set the event flag.
4) Inventory grid - I have try copy across, it works well but it just can begin from the current date, unless bulk update from the date range you desired. Copy & paste function not sure is my problem or system problem, because i try copy & paste but it doesn't show the amount that desired rectify, same with Bulk Update > Rates> Update rate. Availability also do not have copy & paste function too.
Puntos a favor:
Centralized, Manage & Monitor availability & rates on Online Travel Agent in one click with channel manager - STAAH. It also come with mobile apps, this is the thing i need to admire & praise.
Puntos en contra:
I do like the improvement, but appreciate if you can announce the new features through email so i can present to our staff. I have do manual guide for them but if it's major changes, it would be consume time for me work out on manual guide. Other than announcement, i also suggest if STAAH can provide every section of up-to-date features for my staff review.
Respuesta de STAAH
hace 8 años
Hi Alex, thank you for your detailed feedback. We will review this with the team and make improvements.
Helpfull software but can be improved
Comentarios: Extremly long setup time some employees have not been trained well at time of setuo, BE translation not complete and not sufficient, sometimes reservations do not arrive to PMS
Puntos a favor:
when working correct it saves some time and manual work
Puntos en contra:
multi language feature full of bugs
Respuesta de STAAH
hace 9 años
Thank you for your review Harald. We are naturally sorry to hear of the problems you¿ve encountered. We worked to setup your property as quickly as possible but there were unfortunately some issues with the PMS connection initially, most of which were out of our control and all we believe are now resolved. We have checked our updates to your PMS and can confirm they are immediate. We acknowledge the shortcomings of translation on our booking engine and we are working to improve this as part of our continuous improvement program. And whilst we are a New Zealand company we have support teams around the world, including India. When a support ticket is raised, we assign staff to help customers based on staff expertise, location and time zone. For any further queries, please contact support@STAAH.com and we will help in every way we can.
Amazing support team
Comentarios: Before Staah we used to have many overbookings and contacting the previous channel manager was really hard.
Puntos a favor:
We use Staah channel manager software to manage our multi listing vacation rentals. Easy, simple and very efficient to use, no more problems with overbookings. As a bonus they have an amazing costumer service always ready to help with whatever you need. Not to mention that they are very kind and patient when we need to contact them with a problem that is tottally technical and we are not very knowledgeable. Before we used other channel manager which support team used to reply days after our request. With Staah everything is sorted out in the same day. Plus we have an account manager who calls from time to time to know if their service is ok or if we need any help. We couldn't be happier with the whole service they offer and highly recommend them to anyone who is looking for an excellent channel manager!
Puntos en contra:
At the beginning, dealing with the software seemed to be difficult because we are not technical people but in a very short time we get used to it as it is very simple to use.
Respuesta de STAAH
hace 6 años
Many thanks for the 5 star rating and this great feedback :-) look forward to only bettering our offerings.
Instant Web-Site
Comentarios: I'm the user of Staah from past 6 years, I have used Staah Max Channel Manager & Web-site which very useful for 5 Star property its has all facilities which a Revenue Manager required. Since past 3 year i'm using Staah Instant Channel Manager & Web-site. Its very user friendly. Staah Instant also getting the most of the features which Staah Max has. With the help of Staah Instant Web-site our Direct Booking has increased by 5%. We can modify as an when required & update the details on web-site which hardly take few mints to go live. Thanks to Staah & His Excellent Support Team.
Puntos a favor:
Staah is the Services Provider who give complete access to build your own Web-site in 10 different design. We as the user always required full access to keep on adding the creative, POP, New Packages as per the Market demands, With the use of Instant Web-Site we can do alot...
Puntos en contra:
Instant web-site required few updation base on Staah Max Web-Site..
Respuesta de STAAH
hace 6 años
Hello Mr. Khan, Many thanks for such a great review. We immensely appreciate it. Will pass on your inputs about InstantSite Website to the technical team. Thank You. Cheers.
