SolarWinds Service Desk
¿Qué es SolarWinds Service Desk?
Samanage es la gestión de activos de TI y solución de gestión de servicios de TI más comentada y mejor valorada. El software no solo genera enormes cantidades de métricas, datos e informes (¡a pesar de que se ofrece todo eso!), se trata de simplificar tareas complejas y automatizar las básicas. Simplemente rastrea tu hardware, software, contratos, órdenes de compra, licencias y garantías en un solo lugar. Ahorra un tiempo valioso y permítete ofrecer servicios más rápidos e inteligentes, para que puedas dejar de vivir con tanta presión.
¿Quién usa SolarWinds Service Desk?
Ideal para empresas con más de 100 empleados que buscan administrar las operaciones internas de la Mesa de ayuda/Centro de atención y la Gestión de activos de TI en una solución ITSM unificada y basada en la nube.
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SolarWinds Service Desk
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Opiniones de SolarWinds Service Desk
Krishna
It is simple to implement, administer, and update
Comentarios: In my opinion, web-based program solutions are the way of the future, and SolarWinds is right there with them. I truly mean it when I say I'd want to switch to SolarWinds because of the ease with which everything can be done from a web browser.
Puntos a favor:
I like that we can measure time, open rates, add project and task users, and connect files to our projects and tasks. This is a must-have for me in my current position. It's a great way to stay on top of tasks. All task updates are sent to you in real time. Support and asset management use cases are at the bleeding edge of this technology here. An good solution that meets the majority of ITSM criteria is available.
Puntos en contra:
The task arrangement for submitting new tickets might be a little complicated at times. Most users won't be able to see or realize how much backend setup is required, thus someone has to do it or teach them.
Sarah
An excellent tool for service management
Comentarios: For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis.
Puntos a favor:
It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support.
Puntos en contra:
When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive.
Jacquelyn
It's like I have a personal IT Team standing by...
Comentarios: It has been very encouraging. Working with such a great team definitely takes the stress out of worry about what ifs.
Puntos a favor:
The communication and the care everyone takes in their work. They communicate with me and work together to ensure that all of my issues are resolved and that there is nothing else that they can do to help.
Puntos en contra:
Nothing so far. I have had nothing but positive experiences with everyone I have worked with at Solar Winds.
Dan
Alternativas consideradas:
On-Premise product thatrequires some hefty configuration
Comentarios: We needed a product that did not cost much and would obey ITIL standards.The tool does the above, but it requires vast knowledge on how to set up, admin and implement changes.The end users seemed to go along with the tool, but when basic changes needed to be made, you always looked for the one person who knew how the original setup was done, as it was the only way of making the changes safely.
Puntos a favor:
I like the securityI like the interfaceI think it's a fairly good value as we bought a perpetual license.ROI is fairly good.
Puntos en contra:
It is hard to configure, relying on the command line to do many things and not easy to train admin users on administrating this tool.
Shayla
The tool is fantastic for managing incidents
Comentarios: For IT issue management, change management, and software purchase approvals, we utilize SWSD. Users may see where their requests stand in the IT department's queue, and the department as a whole can stay organized.
Puntos a favor:
This incident management software is a tried-and-true classic, with a user interface that's friendly to both IT pros and regular folks. It serves our purposes without overwhelming us with extra features we won't need.
Puntos en contra:
More views, like a tiled one, might be helpful for examining incidents or shifts. At this time, just a bulleted list is accessible. More dashboard widgets would be welcome, too.
