¿Qué es Synchroteam?

Administra las fuerzas de trabajo móviles de manera eficiente, simplifica los procesos comerciales y optimiza los costos con Synchroteam, el software de gestión de servicios externos (FSM).
Synchroteam ofrece seguimiento, programación, distribución, calendario, gestión de trabajos, creación de informes, CRM, facturación y mapas. SaaS basado en la nube con aplicaciones móviles iOS y Android. Se integra con Quickbooks, Xero y Zoho.
Crea tu prueba gratis en menos de 1 minuto. Asistencia en vivo.

¿Quién usa Synchroteam?

El software de gestión de servicios externos funciona de maravilla para pymes, empresas medianas y empresas de climatización, electricidad, inspección, control de plagas, fontanería, mantenimiento, programación y seguridad.

¿Dónde se puede implementar Synchroteam?

Cloud, SaaS, Web, Android (móvil), iPhone (móvil)

Sobre el proveedor

  • Synchroteam
  • Fundada en 2000
  • Asistencia telefónica
  • Chat

Países disponibles

Alemania, Andorra, Arabia Saudí, Argentina, Australia y otros 99

Idiomas

alemán, checo, chino tradicional, español, francés y otros 8

Precios de Synchroteam

Precio inicial:

22,00 US$/mes
  • Sí, ofrece una prueba gratuita
  • Sí, ofrece una versión gratuita

Synchroteam dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Synchroteam está disponible a partir de 22,00 US$/mes.

Planes de precios consigue una prueba gratuita

Sobre el proveedor

  • Synchroteam
  • Fundada en 2000
  • Asistencia telefónica
  • Chat

Países disponibles

Alemania, Andorra, Arabia Saudí, Argentina, Australia y otros 99

Idiomas

alemán, checo, chino tradicional, español, francés y otros 8

Imágenes y vídeos de Synchroteam

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Funciones de Synchroteam

  • Acceso móvil
  • Acciones preventivas y correctivas (CAPA)
  • Actualizaciones en tiempo real
  • Alertas de móvil
  • Alertas y notificaciones
  • Almacenamiento de documentos
  • Aplicación móvil
  • Arrastrar y soltar
  • Base de datos de clientes
  • Base de datos de contactos
  • Base de datos de empleados
  • CRM
  • Campos personalizables
  • Captura de firma a través de dispositivos móviles
  • Captura de imagen
  • Citas recurrentes
  • Cobro de pagos en el terreno
  • Controles o permisos de acceso
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Creación de órdenes de trabajo
  • Cálculo de horas extra
  • Enrutamiento
  • Estimaciones
  • Facturación
  • Firma electrónica
  • GPS
  • Gestión de ausencias
  • Gestión de calendarios
  • Gestión de citas
  • Gestión de clientes
  • Gestión de contratos o licencias
  • Gestión de control de horas
  • Gestión de correo electrónico
  • Gestión de documentos
  • Gestión de empleados
  • Gestión de expediciones
  • Gestión de facturas
  • Gestión de flota
  • Gestión de flujos de trabajo
  • Gestión de inspecciones
  • Gestión de inventarios
  • Gestión de la conformidad
  • Gestión de la disponibilidad
  • Gestión de modelos
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de proyectos
  • Gestión de reservas
  • Gestión de subcontratistas
  • Gestión de trabajos
  • Gestión de técnicos
  • Historial de cliente
  • Historial de servicios
  • Horas facturables y no facturables
  • Importación y exportación de datos
  • Integraciones de terceros
  • Integración contable
  • Integración de QuickBooks
  • Lectura de código de barras/tickets
  • Mantenimiento preventivo
  • Mensajería SMS
  • Modelos de informes
  • Modelos personalizables
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Optimización de rutas
  • Pagos electrónicos
  • Panel de actividades
  • Para comerciales o contratistas de la industria eléctrica
  • Para empresas de climatización
  • Para empresas de control de plagas
  • Planificación de personal
  • Portal de autoservicio
  • Portal de clientes
  • Presupuestos y estimaciones
  • Procesamiento de pagos
  • Programación
  • Programación a tiempo real
  • Programación automatizada
  • Programación de citas
  • Programación de trabajos
  • Programación del mantenimiento
  • Recordatorios
  • Registro automático de tiempos
  • Reserva en línea
  • Seguimiento de actividad de plagas
  • Seguimiento de actividades
  • Seguimiento de activos
  • Seguimiento de competencias
  • Seguimiento de equipos
  • Seguimiento de la conformidad
  • Seguimiento de tiempo en línea
  • Seguimiento de ubicación
  • Seguimiento de vacaciones/ausencias
  • Seguimiento del tiempo
  • Seguimiento del tiempo en línea
  • Seguimiento horas/gastos
  • Sincronización de calendario
  • Tiempo y asistencia
  • Varias ubicaciones

Alternativas a Synchroteam

La forma sin papel de planificar, gestionar, programar y hacer un seguimiento de tu fuerza de trabajo móvil.
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simPRO es una potente solución de software de gestión de servicios externos que ayuda a los contratistas de oficios a optimizar las operaciones para aumentar las ganancias.
Presupuestos, facturas, compras y más en un solo sistema. Acceso desde la oficina y la aplicación, formularios electrónicos y certificados. Prueba gratis de 30 días.
One cloud industry-focused field service, work and asset management solution. Digitizes the complete service contract-to-bill processes
Simplified and complete solution for your estimate and jobs, dispatch, inventory, point of sale, accounting, real time tracking.
Construye y obtén el control de tu negocio de servicios externos gracias a una plataforma completa y fácil de usar para todo tu equipo.
Smart work management, from complex projects to simple jobs . Plan, Schedule and Complete work using a smooth user interface and apps.
Creado por expertos del sector, AroFlo es un software de servicio externo muy confiable. Automatiza las empresas y transforma vidas.

Opiniones de Synchroteam

Evaluación media

General
4,5
Facilidad de uso
4,3
Atención al cliente
4,2
Funciones
4,1
Relación calidad-precio
4,4

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
57%
4
38%
3
4%
1
2%
Robert Y.
Robert Y.
Owner/Head Tech en Canadá
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Efficient. Informative. Useful

5 hace 5 años

Comentarios: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Puntos a favor:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Puntos en contra:

missing some features, for example can't search by serial number

Respuesta de Synchroteam

hace 4 años

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Joe L.
Field Manager en EE. UU.
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Initial review

5 hace 3 años

Comentarios: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Puntos a favor:

Streamlining of my team's dispatching process

Puntos en contra:

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Respuesta de Synchroteam

hace 3 años

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Ryan P.
Ryan P.
Owner en Canadá
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Not great, not terrible

3 hace 4 años

Comentarios: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Puntos a favor:

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Puntos en contra:

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Respuesta de Synchroteam

hace 4 años

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Josh G.
Owner en EE. UU.
Música, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Program

5 hace 4 meses

Comentarios: The customer service was excellent. Anytime we had a question the answer was given within a more than reasonable timeframe.

Puntos a favor:

We loved the compact feel of it. Not as bulky and bloated as a CRM.

Puntos en contra:

There was nothing we disliked. The only reason we switched is because we found some new software that is specifically designed for piano tuners/technicians.

Respuesta de Synchroteam

hace 4 meses

Josh, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear that you had a good experience with the platform and our customer service team. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

Ben W.
Tech Consultant en Israel
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excellent Software with excellent service

5 hace 3 años

Puntos a favor:

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Puntos en contra:

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternativas consideradas: AI Field Management

Razones para cambiar a Synchroteam: Much more robust. Customizable for our needs.

Respuesta de Synchroteam

hace 3 años

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.