CallMiner Eureka

So much information

Puntos a favor:

I like that you can see all the aspects of your performance. Where you are falling behind and where you are excelling. You know just what you need to improve on and what you are doing good at. You can listen to your previous phone calls to see for yourself how you did.

Puntos en contra:

I haven't had any issues with this program but it does take a while to learn. You just have to play with it a little and you will figure it out.

We have used CallMiner Eureka for about 9 years, and have overall had a pleasant experience.

Puntos a favor:

The tool has an expansive dictionary, and is flexible enough to provide us the transcripts that we need to create robust reporting for our business.

Puntos en contra:

We have found challenges with the speaker separation functionality of version 10. Apparently, speaker separation is skewed by third party voices and hold music. The hold music isn't as much of a concern, but every time our business transfers a call (which is the vast majority of our calls), the transcript will be skewed.

Eureka-Callcenter_11-07-2022

Puntos a favor:

Actually i can say that i try it and it looks like good.it serve many features.

Puntos en contra:

i think that it's help documentation needs improvement.

Eureka

Comentarios: Recomento demais.

Puntos a favor:

Software de fácil acesso e muito simples de utilizar.

Puntos en contra:

Não encontrei algo de negativo neste produto.

CallMiner Eureka is a great tool for anyone interested in getting their hands into speech analytics.

Puntos a favor:

I really enjoy how all-encompassing CallMiner Eureka is. The tool takes into account so many different attributes and metadata that help a user create searches and reports. You can search for virtually anything you want or need to know. Our business just loves the level of information they can get out of it.

Puntos en contra:

The only criticism I would have is that it is a little difficult to learn. An average user would have a hard time just jumping into CallMiner and trying to create a search. You really have to have a creative and an analytical mind to gain the most use out of the tool.