TheraNest
¿Qué es TheraNest?
Software EHR con complemento Wiley Planners, telesalud para terapia online, aplicación móvil, portal del cliente, códigos DSM/ICD, notas de progreso, planes de tratamiento, notas de alta, notas de revisión y firma conjunta, formularios personalizados.
Funciones de facturación: PQRS, reclamaciones y ERA/EOB, facturas de tipo superbill, servicios de tarjeta de crédito, facturación/reclamación por lotes.
Sincronización con Google/iCal. Voz, mensajes de texto, recordatorios por correo electrónico.
Multitud de informes, como nóminas, facturación del personal, etc.
Almacenamiento de documentos ilimitado, asistencia ilimitada. Pruébalo gratis.
¿Quién usa TheraNest?
Adecuada para profesionales independientes, centros de asesoramiento familiar, agencias de salud mental, organizaciones de servicios sociales, grupos religiosos, consultas de psicología, escuelas, universidades y grandes clínicas terapéuticas.
¿Tienes dudas sobre TheraNest?
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Opiniones de TheraNest
Melissa
Alternativas consideradas:
All-in-one platform that's perfect for my small private practice!
Comentarios: My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.
Puntos a favor:
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.
Puntos en contra:
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.
Respuesta de Therapy Brands
hace 4 años
Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!
Micheal Frances
Alternativas consideradas:
Theranest lies about their customer service
Comentarios: From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.
Puntos a favor:
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.
Puntos en contra:
Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!
Respuesta de Therapy Brands
hace 4 años
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.
yehia
yehia
Comentarios: One company was used by our clinic for patient scheduling, patient notification (by text message), billing, and notes, which created a significant risk of human error and failed to meet the unique requirements of our practise. The majority of our workplace demands are met by TheraNest in a single, integrated package. scheduling, reminders for appointments, updates on progress, billing, and ERA (eventually). I looked over the ERA in advance, and it appears that money will be applied to billed services effectively. TheraNest has my highest recommendation for other behavioural health practitioners since I am so pleased with it.
Puntos a favor:
Years of data were accurately and quickly imported into TheraNest from another system. They provided excellent customer service and were upfront about the shift. Our office tested several other well-known applications, but they all had serious drawbacks. After using a competing programme for more than 30 years, we desired and required TheraNest, which is fully featured. We have a lot of enthusiasm for Theranest. The programme is new to our office, but so far so good. Excellent client service is provided. They constantly introduce new features, including those that people specifically ask for. The initial learning curve is manageable, and our staff members mastered it in a matter of days rather than weeks. The planning, pt.The agenda, calendar, and appointment notifications are thoughtfully designed and perfectly integrated. It took some getting accustomed to, but the initial intake note and progress notes work quite well—DX codes are simple to enter and updated. The progress notes are signed and cosigned as needed and are highly professional. I'm aware that this sounds like a sponsored commercial, but after investing a lot of time, money, and effort in testing out various products, I can honestly say that Theranest gave me the biggest boost. By January 2019, we hoped to have completed the switch from our present system to Theranest. We anticipate billing our first full month of receivables for November 2018 ahead of schedule.
Puntos en contra:
At first, the costs were intimidating. But now that I know more about TheraNest, I can definitely see the potential for a really effective, time-saving, integrated system that would be well worth the monthly cost. Also, there is flexibility in monthly billing based on caseload (growing or reducing at the user's choosing), and it looks reasonable.
Joanne
Sole practitioners not a priority
Comentarios: In the beginning the experience was great. Good service, training, and responsiveness. Over past year this has changed and I was told larger accounts get prioritized. I am looking for a new medical billing service but will likely continue using the EHR part for now.
Puntos a favor:
Inputting progress notes is quick and easy. Navigating adding clients, storing records, and reliability of site working is the best thing about TheraNest
Puntos en contra:
The billing service is expensive for what you get. You will spend a lot of time tracking payments and following up on your own. Your invoice records will not be kept in a timely way and you won’t be alerted if invoices aren’t paid. If not paid you won’t know why unless you spend hours contacting insurers.
Tammy
Review of Theranest
Comentarios: Theranest provides everything that is needed for my practice. It has been simple to learn and use throughout the years. I appreciate all the updates that are made to accommodate the various practices, the access to Knowledge Base and the quick response from customer support when I've needed additional help.
Puntos a favor:
I've been working with Theranest for almost 10 years. Theranest software keeps my client files HIPAA compliant, which is crucial in the mental health/medical field; I have never had a problem. Once set up, billing is very simple. If I'm having a difficult time with billing, records , program, etc, customer support is easy to access. I appreciate the Knowledge Base that has been developed as well as how Theranest has consistently improved the software or made adjustments based on their customers recommendations.
Puntos en contra:
I'm a very small practice (3 individuals). I don't like having to pay extra for changes that I would like to make i.e. using Wiley notes. I understand how Theranest makes it's money but for something that doesn't require ongoing support, some things should just be another option ie. choosing between Standard note or SOAP note.I also feel the percentage for assistant billing (following up with insurance providers for unpaid invoices) is very high, considering once you figure out the problem and I begin to be reimbursed for services and no further assistance from Theranest staff is required; I am still expected to provide you with a percentage of what I'm billing. Perhaps just charging a one-time fee.
