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¿Qué es Yonyx?
Yonyx es una plataforma basada en la nube que permite crear guías interactivas basadas en árboles de decisión y conectarlas a la mayoría de los sistemas CRM. Las guías de Yonyx ayudan a los usuarios a seguir los procesos de negocio de manera interactiva, ya sea para solución de problemas, atención al cliente, telemarketing o autoservicio del cliente.
Yonyx ayuda a mejorar la calidad y consistencia del servicio ofrecido por una organización, lo que resulta en un mejor servicio al cliente, reducción de costes y aumento de ingresos gracias a una mayor retención de clientes y adquisición más rápida.
¿Quién usa Yonyx?
Gestión de centros de atención telefónica, asistencia técnica, gestión de asistencia al cliente, directores de operaciones (COO), gestores de producto (PM), servicios de asistencia de TI y centros de servicio, redactores técnicos.
¿Tienes dudas sobre Yonyx?
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Opiniones de Yonyx
Great Troubleshooting Tool
Comentarios: I have used Yonyx since 2015 in an ongoing capacity. I enjoy working in it and it's helped create a lot of integral guides for our internal employees.
Puntos a favor:
Ease of use and their willingness to explain their product and make effective changes when necessary.
Puntos en contra:
They normally fulfill my requests and I have no issues at this time.
Reimbursement Specialist
Comentarios: I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.
Puntos a favor:
It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making
Puntos en contra:
It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.
Yonyx Review
Puntos a favor:
everything is easy to navigate although sometimes it can take some time to load properly
Puntos en contra:
Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.
Truly trustworthy and Secure tool. You should try Yonyx.
Comentarios: Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.
Puntos a favor:
Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.
Puntos en contra:
None in my experience. I have not experienced the bad side of Yonyx if any. I like it.
It's a 10 out of 10 for me!
Comentarios: 5 STARS! I would recommend it to everyone.
Puntos a favor:
I love user friendly it is! The way it's broken down by categories is very helpful navigation through multiple scripts.
Puntos en contra:
I have nothing bad to say about Yonxy. It's a 10/0 for me!
