Yonyx

Providing Self-Service to our Dealer Network

Comentarios: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Puntos a favor:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Puntos en contra:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Must have side-arm to reduce variation across thousands of decisions

Comentarios: The team is supportive and knowledgeable, they have always helped in times of need.

Puntos a favor:

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Puntos en contra:

- Advanced reporting needed some customization work

Yonyx Review

Puntos a favor:

Its a smooth system that easily allows me to complete my job functions each day.

Puntos en contra:

Sometimes there can be technical issues.

Yonyx Review

Puntos a favor:

everything is easy to navigate although sometimes it can take some time to load properly

Puntos en contra:

Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.

An Insightful Review of Yonyx

Comentarios: Overall, Yonyx is a great software package that can be used to quickly and easily build decision trees. The user interface is intuitive and easy to use and the analytics and reporting tools provide great insight. The pricing structure can be confusing and the customer support could be improved, but overall Yonyx is a great choice for anyone looking to create decision trees.

Puntos a favor:

Yonyx is a great software package that provides an intuitive and powerful platform for creating decision trees. The user interface is easy to use and understand and the ability to quickly build decision trees makes this a great tool for any organization. The built-in analytics and reporting tools are also very useful and provide valuable insights.

Puntos en contra:

While Yonyx is a great software package, there are some areas where it could be improved. The pricing structure can be confusing and it is not always clear what services are included in the package. Additionally, the customer support could be improved; the response times can be slow and the resources available are not always helpful.