SentricHR

Fully integrated HR platform and exceptional customer service!! Unheard of combo until SentricHR

Comentarios: Sentric has consistently offered a manageable platform form for integrated HR services (payroll, benefits, etc.) combined with easy to use self-service features but the greatest value Sentric provides is in their customer service. They offer proactive training sessions and respond quickly to any and all issues. They truly offer best in class service in addition to a strong HRIS platform.

Puntos a favor:

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

Puntos en contra:

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

SentricHR Review

Comentarios: I would say it was mostly favorable, however the implementation process was much more labor intensive on the customer end than we had anticipated, and there were a few miscues in the implementation that did cause some audit/cost issues on our end. The ongoing struggles with the support response time have also been a concern.

Puntos a favor:

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

Puntos en contra:

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

Worth Every Penny

Comentarios: The training, set up and onboarding has been great and regularly scheduled meetings/trainings have been extremely helpful. Our reps , [sensitive content hidden], have been so amazing and available to answer any questions…even on a Saturday!!!

Puntos a favor:

The amount of features you get for the cost is amazing. And it is so easy to use.

Puntos en contra:

I have control over a lot of the information entered to be able to edit it, but it would be nice to have the ability to edit all information.

Review with less than 1 year experience

Puntos a favor:

easy to enter new hire data - some of the reporting features - customer support is great

Puntos en contra:

lack of face recognition - no push notifications - everything seems more complicated than it should be - I think implementation and rollout should/could have been smoother

Sentric

Comentarios: Mostly it is a good system. We've had some difficulties with canceling time off requests and setting up schedules.

Puntos a favor:

The ability to look up information on employees, store documents, and initiate pay increases and title changes.

Puntos en contra:

There are some quirks. example you have to be careful about when you input a change in relation to the effective date. Payperiod ending must also be after the paycheck run or it is effected in that time between the end of payperiod and paycheck