CX Social

CX Social



Valoración media

6 reseñas
  • 3.5 / 5
    En general
  • 3 / 5
    Facilidad de uso
  • 4 / 5
    Atención al cliente
  • 3.5 / 5
    Características
  • 3 / 5
    Relación calidad-precio

Detalles del producto

  • Prueba gratis
    No
  • Implementación
    En la nube, SaaS, web

Datos del proveedor

  • CX Social
  • http://cxsocial.clarabridge.com/
  • Fundada en 2011

Información sobre este software

Social media tool that combines customer engagement, social media monioring and analytics features for customer service and marketing.


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Las reseñas más útiles sobre CX Social

Engagor is the perfect tool if you have a big social media team and need to manage a bustling community

  Traducir con Google
4/5
En general
Facilidad de uso
Características y funcionalidad
Asistencia al cliente
Relación calidad-precio

Comentarios: Engagor is extremely suited if you have a big/huge social media team and you receive a high level of activity in your profiles. It is also very suited to those brands very active in social media with fans instead of just simple customers. Howewer I wouldn't recommend Engagor to small companies or startups because it's definitely not a cheap tool or If your social media profiles are not busting the whole day. With Engagor we have increased our efficiency offering customer support through social media channels, we can control almost every single aspect and metric about our performance in social media and we have reduced our time of response 4x the previous time.

Puntos a favor: -The data that Engagor shows about the performance of the users and team is incredibly precise and accurate.
-With Insights we have a very wide view of how our engagement metrics are doing
-Their customer care is perfect. They're in the other side ready to answer your questions and to solve any problems.
-They have a very fast improving rate so are practically receiving new features almost every fortnight.

Puntos en contra: -In our company we're very focused on customer care so we'd like to have a ticketing feature built-in Engagor. Right now this is not possible but they offer an integration with Zendesk.
-We offer customer support, not only by Twitter, Facebook or Google+ but also through email, chat and messaging apps. We'd like to have all our channels integrated in the same place so we can compare channels but right now this is not on the roadmap because they're very focused on being the best working with social media channels.
-Measuring times between actions and who performed concrete actions is very important to us. Right now Engagor lacks on this but solving this is their roadmap and they working hard on it.

Excellent customer service but sadly there are better options.

  Traducir con Google
3/5
En general
2 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Puntos a favor: I've never interacted with a more helpful and active customer service team. Every issue I've had has either been resolved or they've added to there list of issues to work on.

Puntos en contra: The interface is needlessly obtuse with figures being scattered through different sections of the site for no apparent reason and some basic stats like link clicks are just missing.