Elite EXTRA

Elite EXTRA Deployment

Comentarios: We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with.

Puntos a favor:

The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service.

Puntos en contra:

We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement.

Best dispatching software we have used so far

Comentarios: We have had a good experience with elite extra and the integration it provides.

Puntos a favor:

Love the tracking, routing, and features

Puntos en contra:

We do not have any cons. If i had to choose the reporting takes some getting used to so we can find what we need

DELIVERY MANAGEMENT

Puntos a favor:

TRACKING DELIVERIES AND DRIVER ROUTES IS A GREAT FEATURE THAT HAS COME IN HANDY SEVERAL TIMES

Puntos en contra:

DIFFICULT TO NAVIGATE THE PROGRAM SOMETIMES AND TO TRAIN NEW PEOPLE

elite review

Comentarios: its been great but would like for elite to offer classes on learning how to use elite to its full potential

Puntos a favor:

I like that its very simple. I wish it offered more features.

Puntos en contra:

sometimes the editing routes take forever, my location has alot of orders so I dont know why sometimes it lags

ELITE EXTRA OVERVIEW

Comentarios: MUY OVERALL EXPERIENCE WITH ELITE EXTRA IS AMAZING

Puntos a favor:

I REALLY AM IMPRESSED WITH THE ENTIRE SOFTWARE AS A WHOLE.

Puntos en contra:

AGAIN I REALLY LIKE EVERTHING ABOUT ELITE EXTRA

Dispatching for Healthcare Company

Puntos a favor:

Elite offers us real time tracking and optimized routing options to deliver blood products across the state expediently. Personally i find elite to be user friendly and probably haven't even scratched the surface on all of its features. Easy history search functions allow me to revisit any jobs that need further data or to resolve a discrepancy easily. Elite takes a lot of stress out of dispatching emergent life saving products on a daily basis for me.

Puntos en contra:

Not many complaints to come up with for this software. Minor bugs have been a nuisance at times, but easy to reach tech support has helped to either solve issues in real time, or put on the radar for future updates. Once i gained a working knowledge of this product, it has been easy to use and there have been minimal deficiencies. The most common issue i have had has been stops not closing out in real time but seems to almost exclusively be a cellular reception issue as we are in the bowels of hospitals rather than a software issue.

Elite Extra is a game changer.

Comentarios: Elite is exceptional. I can’t praise enough on how this program has helped our company over the years. Our drivers coordinate their routes and help save us money from saying they didn’t get delivered and we have proof of delivery and pictures.

Puntos a favor:

This program is very easy to use, and it helps coordinate our routes and save our company money. It’s a safety blanket for when customers have questions about deliveries being dropped off and ETA times of deliveries when we will be showing up.

Puntos en contra:

Nothing comes to mind no issues here and don’t have anything that comes to mind.

Good Product

Comentarios: So far the system is very good for it's intended purpose. It allows to the sales person and the delivery to plan the route together. The real time tracking and the route tracking of each driver is very good and helps to plan the day and the up coming days. Having a dot on the map showing where something needs to be delivered is also another way to create the best route for each driver. Overall it is a good product once you figure out all the little icons.

Puntos a favor:

Being able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly.

Puntos en contra:

One draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV.

Elite Extra for heavy duty truck dealership network

Comentarios: They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/delivery management programs we’ve used, Elite Extra seems to be the one most designed with my industry in mind.

Puntos a favor:

Their customer support team is top notch. I’ve never waited more than a few minutes to speak to a real human, and have never gotten off the phone without our issue being resolved.

Puntos en contra:

Data analytics. There are either predefined KPMs in the Scorecard, or manually pulling reports. Some customizable widgets/BI integration would help.

GREAT PRODUCT

Puntos a favor:

DRIVER TRACKING AND PICTURE TAKING OF THE DELIVERY AT THE CUSTOMER

Puntos en contra:

THE INABILITY TO RESIZE THE MAP IN SMALLER INCREMENTS AS WELL AS NOT BEING ABLE TO REORDER THE COLUMNS IN THE ORDER GRID

LOVE ELITE EXTRA

Comentarios: I LOVE BEING ABLE TO CHAT WITH THE DRIVERS IF NECESSARY

Puntos a favor:

ABLE TO ADD STOPS TO DELIVERIES EASLY AND TRACK PROGRESS OF DRIVERS

Puntos en contra:

SOMETIMES THE GPS DOES NOT TRACK OR GETS STUCK IN LIMBO

Great delivery system!

Comentarios: Love it. Must have in all my locations, and we use it daily!

Puntos a favor:

Locating where drivers are in real time.

Puntos en contra:

Was a lot of information to get use to on one screen.

NAPA Autopart Tracking - Fisher and Father

Comentarios: It is a useful tool for tracking route profitability and route management

Puntos a favor:

It is important for our business to be able to monitor deliveries and track proof of sales. I like to see where my employees are at and when they will be back to the store so that we can plan future deliveries.

Puntos en contra:

The scheduled routes feature is messed up. In regards to the process for returning parts, we need to put in the part number and the line code. i would like to be able to input the part number and for the the possible line codes to automatically populate.

Best delivery management system for auto parts.

Comentarios: I love the system and all the upgrades that have come through the years.

Puntos a favor:

The fact that it integrated to our management system, the ease of use and real time visual of tour fleet.

Puntos en contra:

Hope in the near future the product development will provide a request that I have put in for a while, the ability of having to see a different color vehicle icon on the tracking map after a driver is not moving for a given time would help tremendously for our hot shot delivery operation.

A user friendly and very useful tool

Comentarios: My experience has been positive and it has proven in helping us maximize delivery efficiency.

Puntos a favor:

The ability to track delivery timing and provide the customers with accurate arrival time.

Puntos en contra:

Occasional improper mapping of customer locations

Rick from Smyth Automotive

Puntos a favor:

Number one reason is tracking, we wanted a way to know where our drivers were during their delivery runs.

Puntos en contra:

The learning curve is a little steep at first but it isnt impossible to achieve. Some of the people we trained did not catch on very quickly.

ELITE EXTRA 2024

Comentarios: It's a good tool to utilize for making deliveries

Puntos a favor:

It helps to be more in control of your delivers

Puntos en contra:

Having to manually put customer information in the system

Great Software

Comentarios: Overall i can not say enough about this product. It has greatly improved our delivery times and driver productivity.

Puntos a favor:

This product gives Real time data which aides us in the deliver process. We we need help the Team at Elite are there for us 100%.

Puntos en contra:

The mapping is straight line and we have a big lake in our delivery area so we have to make time adjustments.

Elite extra

Comentarios: Great. Customer service is excellent. I have not had a bad experience with them.

Puntos a favor:

Mastering all the program has to offer. The customer service is excellent.

Puntos en contra:

No concerns at this time. Any problems that we have had have been handled quickly.

INVALUABLE TOOL FOR DELIVERY/DISPATCH

Comentarios: Overall experience has been great. Their support is helpful and responsive.
I feel like for the best benefit, our company needs to repeat the onboarding/training process in order to best utilize the program.

Puntos a favor:

I love the order tracking features. The PHOTO POD and signature capture are great!

Puntos en contra:

Trying to migrate to "SCHEDULED RUNS" and driver self-dispatch proved to be pretty difficult. Most likely due to internal processes, but it seemed to add more confusion to our dispatch than letting a designated dispatcher route the orders.

Future of the Elite X-tra

Puntos a favor:

The best part of Elite Extra is the simplicity of use. The scaled-down graphics and ease of use make it a great web-based software that even the lowest of computers can use. Couple that with the accurate reading and the easy-to-use Driver application, making it the best software for all Delivery Industries. Thank you!

Puntos en contra:

There genuinely isn't much to not like about Elite Extra. Perhaps the reporting side can be filtered out to your business needs for ease in reporting. However when you have a better handle on it. It gets much easier.

I LOVE ELITE FOR OUR BUSINESS

Comentarios: IT'S BEEN A GREAT TOOL FOR OUR COMPANY, AND HELPS US GIVE ACCURATE ETA'S TO US AND OUR CUTOMERS. LORI MAE DOES A GREAT JOB TOO.

Puntos a favor:

THE LIST, THE ETA'S, AND DRIVER TRACKING

Puntos en contra:

I DONT REALLY HAVE ANYTHING BAD TO SAY.

Elite Extra Review

Comentarios: The overall experience with Elite Extra has been great.

Puntos a favor:

Helps assure my driver is in the right geofence.

Puntos en contra:

The updates and glitching that the mobile does.

Why I love Elite Extra

Comentarios: My overall experience is excellent. it helps me keep up with drivers, parts, returns and customers orders. I don not know how we got by without this for so long.

Puntos a favor:

I think the thing I most love about Elite Extra is that I am able to track orders regardless of the date. I've had numerous customers state that they didn't get parts or that they can't find where we left it. I just pull up the pictures and email it to them as proof.

Puntos en contra:

I can't think of anything that I do not like about Elite Extra.

Elite extra

Puntos a favor:

The ability to track drivers and get proof of delivery

Puntos en contra:

Works great for our company and if we ever have something we would like differently